Murray >Appliance Repair > Appliance Service By Paul
381 W 5900 S, Murray, UT | Directions 8410740.642916 -111.901674
NEVER CALL THIS COMPANY!!!!! Worst experience of my life with an appliance repair company. I issued payment for $212 worth of work and next thing I know, I'm being sued and served court papers and forced to pay nearly $1,000. Apparently my check was lost in the mail and they made absolutely no attempt to contact me. They just went straight to claims.....Terrible way to do business.
Would not recommend this repair service. They cancelled twice an hour after they were supposed to be on site and offered no apology. Their charges are acceptable, but the service is mediocre. Have used them twice before this review.
The worst! I called them to repair my jennaire microwave that had suddenly stopped working. The tech came out and spent a lot of time messing with it and then told me it would require a new part. He needed to order it and would return to install it. I paid him for his call and agreed to the new part. My father visited from out of town a few days later. I told him about my microwave. He went in the basement, turned off the power to the house for a few seconds, then switched it back on, and guess what? Microwave perfectly restored. I called paul to cancel the part and asked for a refund seeing as they did nothing to fix it, and then tried to stick me for a part and another service call. He was Extremely rude and refused. He even tried to convince me that I was still on the hook for the part. ughh. Do not use these people.
Paul, your service technician did a fine job and charged a fair price for the part needed, however. The labor charge for 15 minutes of work was $115.00 which extends to $460.00 an hour. You can be sure that next time I will order the part myself and do the work myself. You maybe good but you are not that good and I will not pay your high prices ever again.
What a waste of Money!! He came to my house on a Friday for about 5 minutes. He said he was not sure if this was repaireable or not (Probably not). Said he would get in touch with me Monday to let me know what he finds out and what my options would be. On Tuesday, I called THEM to see what was up. All the guy could tell me is that it was unrepairable and that someone else would contact me. Now its Friday again. No call. I called again. He basically told me that they are not interested in this anymore and agve me an 800 # to call, and, Oh Yeah, that I was charged $85 for all that great service. An A+ BBB rating?!? Where did that come from. I would say D at best.
I've been buying appliance parts from Appliance Service by Paul for the past few years. As a "do it yourself" type person I have been able to call, diaognose the problem; and each time, with there help find the right part. This morning I called again regarding the agitator on my cloths washer. Within a couple of minutes I was given a part number and price. They've done great for me.
These people are amazing. I have used them for a few years and they always take care of me. I had a dishwasher that was a piece of junk and they got it working and found a way to charge it to the manufacturer. They have parts in stock and sell them for less than other local parts retailers. I had a problem with my old drier. The lady on the phone was able to determine the problem, sell me the part, and told me how to install it because it wasn't a big enough deal to pay for a service tech. The people at Paul's care about their customers more than any thing else, and it shows in the way they do business. Don't worry so much about the trolls on the internet that think everything should be perfect (and free) and have too much time to spend exagerating their problems on sites like this. Appliance By Paul is a leader in the industry and a local company who has earned their place at the top.
These guys are awesome. Showed up on time, quoted me a fair price for the work, and explained what was wrong. Had the parts for the job in the truck and fixed my squeaky / annoying dryer in about 30 minutes. David, the repair technician, was cool. He threw the tennis ball for my Black Lab and told me about his German Shepherds.
The dryer is working perfectly and running super quiet. I highly recommend this company.
Something is not right here – I am the owner of Appliance Service by Paul. We have been in business for over 35 years. We service over 35,000 appliances per year. The reviews I read here are not consistent with our reputation with other customers, dealers, manufactures, the BBB of Utah (A+) rating, and the fact that we were the first company Bill Gephardt chose to be GEPHARDT APPROVED in our industry. They are certainly not a reasonable sample of the amount of customers we help each and every day.
We do occasionally make mistakes, but when we do make mistakes we try our best to rectify them fairly. All you have to do is contact me and make me aware of any problem. We have two service managers and myself who are empowered to address you problem. Thank you
I should have read the reviews before allowing Jenn-Air to set up an appointment with Appliances by Paul. I would have run to the other appliance company. I called appliances by Paul after hanging up with Jenn-Air and whom ever answered DID NOT identify himself with his job position. I have no idea how small/large this company is. I told him my concern & asked multiple times NOT to come out if this was the design of my element. He assured me it was not and needed to be replaced. When my tech, Dave D showed up, I told him of my concern & he looks at this paper, sees the make/model and tells me "This is how it should be for this model." He looked at it anyway, yep it's right, and decided since he was there for nothing that he'd check to see if it heats well. And charges me for the visit, but not labor, good cause there was NO LABOR! He was a very nice guy. Doing his job. So I call the office & leave 4 messages over 9 days for the manager, Dave Bowles. No return calls to me. I keep calling & talk with another Dave, manager who tells me that it's my fault and will not refund. I should have known I wasn't speaking with a tech, who told me it needed replacement. And also told me, "Someone has to pay for the gas to get to my house and for the techs paycheck." Incredible. FIND ANOTHER COMPANY, don't let them fool you with their "A+ rating" that this manager guy tried to shove in my face. I'd say F, buddy.
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