Murray >Appliance Repair > Appliance Service By Paul
381 W 5900 S, Murray, UT | Directions 8410740.642916 -111.901674
Terrible! Needed a repair asap for standing water that would not drain. Technician never came out, never got my phone calls returned. Worst service EVER!
I would highly recommend Appliance Service By Paul for all your appliances. I have had my washer, dishwasher, stove and refrigerator all worked on by them. I have used their services for more than 14 years and have had excellent results every time. I have recommended them to my family and each one of them has been very pleased with their experience. My 94 year old grandmother's refrigerator stopped working and they were there within 2 hours. They explained that when they receive a call for a refrigerator, it gets bumped to the top of the list because they fully understand the ramifications of food loss with a broken fridge. Their staff is friendly, knowledgeable and very trustworthy (which is what I value most). I really appreciate that Paul, or one of his managers, is always willing to personally address any complication and they will go the extra mile to be sure my experience is satisfactory. It is good to know that there are still companies out there that put the customer first.
I was a disappointed, very frustrated customer that DID call and requested a call back from a manager and guess what, I NEVER received a call back. I was SO done with your company, I went with another service provider (A&E) who FINALLY fixed the problem after your company came out 3 separate times to fix the same problem and replaced parts 3 separate times, some of the same parts were replaced twice. I tried to let you rectify the problem, but neither your service tech or manager ever called me back. The only reason I'm on here tonight is because I saw one of your service vans yesterday and wondered if anyone had the same experience I had and saw your response and just wanted to let you know that for me, you failed. Big time! So in my experience leaving a message for a manager didn't do me any good.
i've been working with this company for property rentals, my personal residences and construction projects for more than 6 years now. . . we pride ourselves on being very good shoppers, and very dollar conscious. . . we always come up with the best values here for new appliances and service. . . many thanks, Paul
We left a voice mail this morning for Tim expressing our extreme satisfaction. Last week when inquiring about what turned out to be a rather inexpensive part to be special ordered from Tukwila , WA , Tim invested some additional time explaining the best solutions your company had come up with to solve our problem. Apparently, certain off-the-shelf products are not appropriate for our Bosch dishwasher that became very dirty (ironic for a product designed to clean dishes). Tim’s exact advise for other cleaning products worked perfectly and most importantly, my wife is now a happy camper and we saved a bundle not giving up on the only 4-1/2 year-old machine for which we paid a considerable amount of money.
As Tim is out of the office we understand that he will be returning our call so that we can special order the part mentioned above. Although we have purchased other parts from you in the past also with extreme satisfaction; unfortunately for you, it is only a $20.80 part. As a company owner myself, I realize with Tim’s extra time and the low-priced item, there is likely and rather, a loss of profit for your company. Please add an extra $25.00 to my purchase hopefully to compensate for Tim’s extra effort. It goes without saying but I will anyway - you would be wise to do whatever it takes to keep him as long as possible in your company.
It seems most consumers do not realize the logistics of perfection whereas company owners strive constantly. Even with a greatly designed system human beings still make mistakes and so how a company makes things right is sometimes more important than the fact that a problem occurred in the first place. Unfortunately too few acknowledge a good and expected outcome. Obviously with perhaps 100’s of telephone and personal service calls a day, it is impossible to satisfy everyone all of the time with perfection.
I am very happy with my purchase that I made with this company. The product is superior and the price even better! Thanks, Paul!
Horrible service – I have used Appliance Service by Paul for my high end appliances that are 1.5 years old. In the first year, I had to have my cook top serviced twice, because the technician diagnosed the problem incorrectly the first time. I have had a technician out 5 times now for my double wall ovens for the same problem, every time, which is NEVER fixed. I get the exact same error code on my oven every time and they can't seem to figure out how to fix the problem.
I am getting the run around by them and am frustrated that this is the company that I have to use for my warranty. If you can avoid using them, I would suggest that you do. Also, I agree with several of the other disgruntled customers that have provided similar feedback....the receptionist that books appointments is very dismissive and rude, every time I have to call.
Horrible, terrible, no good, awful service by Paul – If I could rate them lower than 1 star, I would. I can't believe how unprofessional and stupid these people are. We would change service providers, but we're using this horrible company because we're under warranty with our dishwasher and this is where KitchenAid sent us.
So far, they've "fixed" it once already, but the problem wasn't fixed at all. The guy came back, said "Oh, no, it's actually this part that's defective; I'll order it." They called us up a week later to schedule another appointment, but when the same man showed up, he had no idea he's already been here once. He then decided it was a whole different issue, other than the one he'd already ordered a part for. When he was reminded of his last visit, he blustered his way through an excuse about how the part must be on back order.
They called a couple days ago to schedule yet another appointment for today, between 1-4pm. Lo and behold, it is now 4:50 and we've sitting here waiting still. We called and were told that the guy is two houses hehind at this time, and instead of calling and letting us know, or rescheduling, they're decided that we can just be kept waiting.
DO NOT USE THIS COMPANY!
There's no way that the people who rated this place 5 stars aren't shilling for Paul.
NO SHOW – They came recommended for my rental units. Had appt between 10-1. They called at 1:50 and said they couldn't reach the tenant. Yes, because they had gone to work. Show up when you say you'd show up. Called to see what the problem was. The woman in the office didn't apologize or give a reason but said, "So is she there now?".
Bad service and bad service etiquette.
Incredibly helpful at great price – The following is a note I wrote to Paul about his business:
I just wanted to drop you a line to thank you for whatever you have done to create such a great business and such a great team. Our dryer broke down 2 weeks ago. Knowing I could probably fix it myself, I didn't want to pay what others were charging to fix it. I also didn't want to pay what others were asking just for a new motor. My brother in law recommended your shop, and I thought I'd give it a try.
From the first moment, I was very impressed. Tim took my call and took much longer than could have possibly been profitable for you walking me through how to approach fixing my dryer. He was incredibly helpful. Then, when I went in to pick up the motor and I saw that he had kept detailed notes on our call and still knew exactly who I was and what my problem was, I was even more impressed. He walked me through things again, this time showing me what I would need to know on the actual motor, and making sure that I wouldn't shoot myself in the foot.
Hearing that Tim and others of your staff say that they have been with you for literally decades shows that you are doing something right for them, as well.
I hope I never have to fix another appliance again, but when I do, I know where I'm going for help.
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