3 Miles Up Millcreek Canyon, Salt Lake City, UT | Directions 8410940.706074 -111.737618
The wedding industry is funny. You might deal with several vendors who will tell you that they dread working with a venue, but because to take a stand for either venue or vendor means that a certain percentage of business will be jeopardized, no one speaks up publicly. Such is the case even with bride-saving websites such as The Knot. The reviews that they post of Millcreek Inn are three positive ones. Click through to their wedding wire "more reviews' and you will find another set of stories. Sadly, though I did my homework and read reviews, I read those easiest to access and as a very busy person, in addition to the new part-time job of being my own wedding planner, I left well-enough alone. In truth, I wanted the beauty of the Utah mountains, for myself as well as for my out of town guests. I did not have a large wedding but it ended up costing around one hundred dollars per person. I did not opt for a sit-down meal and was charged enormous gratuity for a wait staff that was hard to locate and often looked unhappy to be bothered. There were mistakes and glitches throughout the event, including food that was never prepared, never served, put on the bill and only removed after very pointed requests. The most upsetting thing was that I received phonecalls from the owner asking how he could best accommodate my family when there was a danger that the event would be cancelled entirely. (My church was in a very messy deliberation and there was a freeze on all events as a result.) As soon as it was clear that we would proceed with the event at Millcreek Inn, we were completely ignored. My parents called daily to speak with the owner who had promised them a special set of menu adjustments. He neither returned a single call or any of my emails, but the wedding coordinator refused to give us one human reason why. She actually ignored a thoughtful request that she simply let us know what we had done wrong to go from such a helpful, warm, considerate response by the owner to radio silence. Nothing was ever stated on the matter and no amount of questioning could change that. In short, I feel hurt and so disappointed with the event. My father, a business man himself, found the place to be lacking in most professional ways and the event was shadowed by all of the things that were never addressed and made right. We were overbilled several times and it began to look less than accidental. The canyons are stunning, but this experience ended up feeling kind of creepy and deceptive. If you do the math, you can do so much and do in a beautiful setting without allowing this venue to treat you like you are one more exasperating bit of business to be dealt with, instead of a bride with a singular, significant day in which to revel and glow.
It’s too bad I didn’t check this page before I booked a 60th birthday party at Millcreek Inn. When you read that the owner, Sasan, is arrogant and rude, believe it. Today, literally five days before my party, he called out of the blue to scream at me and hang up on me. I run a nonprofit and I work with 3 or 4 venues a year to hold benefits of 100-400 people each. I’ve never encountered such insane customer service.
The issue: I had asked his Event Coordinator to adjust their estimated liquor charges down from near $50 p/p which he was insisting be paid in advance. This was to be a pretty staid party, and there was no way my guests were going to drink that much. Sasan told me (before hanging up on me) that if I didn’t want to pay that ridiculous amount in advance, I could cancel. So, I canceled with his Event Coordinator. I’m just thankful this was a birthday party not a wedding! Can you imagine a bride having to crawl back to this abuser a few days before her wedding?
In truth, I had a bad feeling from the first moment about this place – lovely as it is. There is a sense of instability, desperation, and perhaps precarious financial management, covered up with a big show of how wonderful they all are. Not a recipe for a lovely party, even in a lovely venue. They will not be around for long - not with this management.
What an amazing venue. And amazing staff. You get the feeling that these guys know what they're doing and have been doing it a long time. In a minor or major bride and groom party-caused emergency, I've seen them take care of the issue immediately and--most importantly--without any of the wedding party or even the guests knowing the difference.
The food and atmosphere were fantastic but it's positive points can in no way compensate for the inexcusable unprofessionalism of the owner, Sasan. I am a wedding services professional and was hired by the bride and groom. I have never been treated more poorly or rudely by a reception center staff. They give you the impression that they are annoyed that you are there, that it is their house and their rules, and they can't wait until you are gone. I watched the owner cause stress to the bride and groom and their guests by unnecessarily rushing the pictures, he was overhead making fun of the guests of the wedding, he was short and biting in his interactions with myself and others. DO NOT book your event here, no one deserves to be treated the way this staff treats people. The arrogance was unbelievable. As a wedding professional I will not agree to work with any Bride and Groom who are having their reception at this venue.
The venue is amazing! Beautifu tree's, landscaping and lighting! The down fall.... Pure lack of communication between staff. Sasan is the only one who knows whats going on wich doesnt work when you have an entire staff running the show. Unfortunatley being yelled at by the new staff to hurry up and get ready because my guests are waiting for me was the straw that broke this camels back!
Fantastic Food, Great Service, Great Location – I think a lot of these poor reviews stem from individuals attempting to break Utah's liquor laws. Reprocussions for business owners are so severe in additions to heafty fines they could lose their license which can be detramental to their business operations. So to err on the side of the business owner I don't blam the staff for being firm on their stance. I coordinated a Christmas party at Millcreek Inn a couple years ago, I spoke with both the owner, Sessan, as well as his assistant at the time, Alyssan. They where wonderful to work with, very accomodating and workable. Our original guest count increased substantially by the time our final headcount was due, we almost didn't have enough room to make it fit but Sessan and his staff worked tirelessly to ensure that we would all fit, and fit comfortably, which they successfully made happen. They did such a wonderful job for the event, the scenery, the food, and the professionalism was outstanding. I was so impressed that I decided if I where ever to have a wedding, it would be there. 2 years later, I am now engaged and have a deposit set for this fall. I am super excited because I know exactly what to expect... I'll be back in 6-months for a follow up review to let you know how it went.
Bad Service! – We met with Millcreek Inn a while back and were completely disappointed by the service. The owner (sessan) is very arrogant and made us feel like we knew nothing about weddings. The arrogance was annoying and totally turned me off. Also, the books they showed us were all torn up and didn't seem professional at all. The outdoor area seems beautiful but the indoor facilities reminded me of a gross ski lodge. Dirty carpet (especially in the Bride's room), outdated decor, ect. We followed up with them asking several questions and they always beat around the bush and belittled our requests.
I am so glad I didn't book with them.... especially after reading the terrible reviews. I wouldn't even waste your time looking there. It's unfortunate that the service is so terrible because it's such a beautiful setting!
Awesome experience – I am at a loss to understand the negativity in some of the below posts. I got married at Millcreek and although Sasan (the owner) may appear to some sensitive soles out there as curt, he is actually very attentive to detail and addressed certain things which my wife and I had overlooked. Sasan worked tirelessly with his staff to ensure that our day was perfect and that the mental picture we had matched what he was quoting for. Millcreek factored into the quote certain
Horrible treatment by "the owner". – I went to the Millcreek Inn for a wedding reception. The food and overall service was great. It was, however, overshadowed by the lack of professionalism of a man who claimed to be the owner. This man was short in stature with short, dark, curly hair. I'm using that description because I do not know his name or whether or not he is actually the owner. He will be referred to as "the owner". After a wonderful meal and socializing with close friends a few of us grabbed a few drinks from the open bar. All of us are of age and weren't asked for ID all night. A friend grabbed a glass of wine for his girlfriend and "the owner" felt that she looked too young to drink so he barked at my friend. He confiscated the drink and tried to chastise the two of them using very harsh language (I overheard it), to the point where my friend asked "the owner" to stop swearing at his girlfriend. He refused and proceeded to use the same harsh language until he felt he got his point across (read: beat a dead horse). He went as far to make this poor girl cry. At a wedding. Way to ruin the night. Word got to the groom and when he tried to make sense of the situation "the owner" lied through his teeth and denied the harsh tone and language. I am giving the place two stars based solely on the fact that everything else was great. I feel that the way management and/or ownership of an establishment interacts with customers is huge. I don't feel this "owner" deserves patronage to his establishment if this continues to be the way he treats his customers.
Magical experience – We had a magical experience at my daughter's wedding at Millcreek Inn. The staff, especially Sasan and Nicki, did everything to guarantee our celebration was successful. All our questions were answered promptly. Their suggestions for other vendors were absolutely appropriate. They went out of their way to schedule a special food tasting for us when we had issues with out of town family. Our guests raved about the food--seriously some of the best food EVER! Sasan treated our daughter and new son-in-law like royalty. Throughout the entire evening, both Nicki and Sasan kept us informed and helped make sure the celebration ran smoothly. They also made sure the grandparents, and parents were given special respect, right down to serving us individual appetizers immediately following the cocktail hour since we were so busy greeting guests, etc. All the special touches and QUALITY service and food made this an evening none of us will ever forget. Thank you to ALL the staff at Millcreek Inn. We will always treasure our experience with you.
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