430 E South Temple, Salt Lake City, UT | Directions 8411140.769351 -111.883640
Neighborhoods: Greater Avenues
great experience – This shop has unbelievably beautiful dresses and the owner was wonderful. The minute I walked in she said, "I have a dress for you". She brought it out from the back still wrapped because it had just come in. I chose a few dresses to try but the one that she picked was perfect. The dress was ordered and came in on time. I had two fittings. The dress would have worked after the first one but the seamstress had a good suggestion to make the dress even better. I picked it up today and am thrilled with it. It fits as if it had been designed just for me. The seamstress did a beautiful job. In addition to the alterations on the dress, they added some of the extra fabric from the dress to the comb of the veil to make it match better than the ribbon that had come on it. They did it creatively and in keeping with the style of the dress. Trust them on style. They know what they're doing. I'm going to feel like a movie star on my wedding day because the dress makes me look exactly like I've always wanted to.
best shop – I came in and was helped right away I believe her name was leslie tried on several dresses and found the best one ..I bought it .This was a wonderful time in my life and wonderful experieance so I would like to recommend leslie for anyone of you out there that read this and go in there very relaxing and great services,,,,,
Nice dresses!, some staff members are snotty but not all, be prepared for MANY "final" fittings – The Bride's Shop has the Pronovias line of wedding dresses, which are just gorgeous. I am very happy with my dress. The owner (Kathy), JoAnn (sales), and Yrma (alterations) are all very nice. But there are two other ladies that work there that are very snotty and just argue with you if you bring up the slightest concern about anything! I hated the way they treated me.
I ran into some problems with alterations, though. They kept telling me that "next time" would be my final fitting, but then I would come back and they would not have worked on the dress AT ALL, even though we had talked very specifically about what needed to be done. When this kept happening, I started calling the store before I took the time to come in. I'd have them promise me that they had worked on it this time, and they would say "yes, it's done" and then we would get there and it would not be done at all!
So that was crazy, but despite the problems, I still can come away saying that Yrma is a very nice person who does a great job on the alterations when she finally does them.
I ordered my dress about 7 months before the wedding, so I was able to keep my cool about having to wait yet another week and another week for my dress to be done. But if you are in a hurry and only have a few months, you may want to think twice about getting your dress from here. There were quite a few times when I was in the store that there were angry customers there who needed a dress and claimed they had been promised it would already be in. But in many ways I think the store is at the mercy of the designer, so it's not completely their fault.
Lies and bad business – If someone were to have asked me two months ago if I recommended buying a wedding dress at The Bride's shop I would have said yes. After trying on only 3 dresses here, I found the perfect dress. I put 1000 down on the dress. Things started to go wrong when the dress came in and I had to go in for fittings. When it came time for my final fitting I drove the 50 miles up to SLC only to be called 15 minutes before the appointment by the shop telling me they had to reschedule. They rescheduled for the next day only to do the exact same thing that day. They called 25 minutes before the appointment, and by that time I was only 10 miles away. I tried to be patient and understanding as they told me the seamstress was really ill. They rescheduled for the following day and I drove up there for a 3rd time (without receiving a phone call) only to be informed once I reached the shop that they had forgotten to call me and had to reschedule because of a "medical emergency". This was the third time in 3 days I had to make that drive (100 miles roundtrip everytime). It was a waste of my gas and time. I complained louder this time, only to be met with a bad attitude and not a single apology. I finally got my dress on my 4th trip in 4 days and when I finally had the fitting, the seamstress told me the shop had lied to me, there was no medical emergency but instead they had ruined another girl's dress two days before her wedding and were scrambling to fix it, neglecting me and my dress in the process. The only person to apologize at all during this whole thing was the seamstress. Only after filing yet another complaint did I receive a veil as a compensation for driving 400 miles and spending 145 dollars on gas.
Best selection of Desginer Dresses – I had been to three other bridal stores in town. None of them had the dress I was looking for nor did they have a line of dresses I was remotely interested in. At the Bride's Shop the minute I walked in I saw the dress I wanted, well the dress I thought I wanted until I looked around some more. I wanted all of them. Their high end designer dresses were just what I was looking for.
I was impressed with their care, knowledge, and professionalism. I wasn't treated like just another customer. They helped me pick out dresses and carry them to the changing room. I loved their suggestions, they knew a great deal of what would be perfect for me, for my body type, curves, skin, hair, etc. They knew exactly how my dress should fit. In the end my dress made me look amazing.
I couldn't thank them more for all their help. My wedding was a dream come true!
Bride?s Shop of Horrors – I would never recommend this store. I fell in love with a $2,000 Pronovias gown. We put half down on the dress, and was promised that the dress would be in in three months. They also said they would call once they had ordered it. Well, two and a half months went by, and I never received the call saying that the store had order it. So I had my mom look up their number, on this website, and we happened to find numerous (as you can see) horror stories about the shop. We became a bit nervous, but decide to wait the last two weeks before calling. Two weeks later I called and inquired about my dress. The girl on the other end tells me that my dress will be in in another month. When I called back a month later, the same girl looked up my name and told me my dress was going to be SHIPPED at the end of that month and that ?there is nothing I can do about it!? I told her that I had seen the bad reviews online, and have already decided not to have my alterations done by them, and that I was starting to wonder if I was going to need to ask for a refund. She then, snotty again, reported that unfortunately I had signed a contract that stated that they didn?t do returns. I explained that unfortunately when I signed that contract their was a verbal agreement along with the contract that I would get my dress in three months, and that the contract had been broken because she had yet to even deliver on the contract. Even though I had stated this calmly the girl didn?t know what to say and HUNG UP ON ME!!! Fortunately, she called back hours later and reported that she had called and had my dress rushed, and would be in the following week. I apologized for our little confrontation earlier in the day and she replied ?I?m just not used to being spoken to like that.? Like what?! Intelligently?! As understood by the law, contractual agreements are made in order to protect interested parties from being cheated out of what the have agreed upon, not to bully and harass customers.
Awful! – I have had (and am still in the middle of) a horrendous experience with The Bride's Shop. Wanting something a little different and unique from the plethora of boring and ugly wedding dresses found elsewhere in Utah, I landed in The Bride's Shop. I won't complain about their selection of gowns -- they are gorgeous. But buying one and actually getting your dress is another story. I tried on *the* dress and was promised a particular size. When they ordered it, it came in 8 sizes too big. Like others, I was never called (as promised) when the dress came in. I had to call and track them down, and it came in after the promised date. The dress had since been discontinued, so there was no hope of ordering it in the proper size. Because of their delays and failure to communicate, I didn't have time to order a dress from anywhere else, or have one made as I had originally planned on. I tried the dress on and while swimming in it, the owner assured me that I just had to trust them and they could make it work. Well, here I am SEVEN fittings later with no dress. My wedding is in two weeks and bridals, hair appointments, etc. have been canceled. I have had three "pick up" appointments and never left with a dress. First they canceled because the dress was not ready, then the dress didn't fit, and now the dress is uneven. They've even tried to tell me, "oh, it looks alright." but I'm sorry, when you're spending $1200 for a dress, it needs to be perfect. I would avoid this place altogether. Or buy a dress there (because they DO have cool dresses) and take it elsewhere to be altered. What a mess. Or better yet, just go to Penelope's and have it made. It won't even cost you as much in time OR money and will come out PERFECT and exactly how you imagined it would.
Absolute worst experience ever – Like many of the other recent reviewers, I had an absolute nightmare of an experience with the bride's shop. The owner was very pleasant on the first trip out there, but as soon as I chose my dress and paid for it, she seemed completely uninterested in being even slightly helpful. First, they ordered my dress in a size that was absolutely too small, which is unsurprising, given that they never even measured me for the order. The dress itself arrived extremely late, and when it finally did arrive, no one even called me from the shop to inform me. I had to call in and check myself and was told that it had been "sitting there" for a week. Luckily I had ordered the dress with plenty of time. When I tried the dress on, I couldn't breathe or even really move my arms. Hugging anyone while wearing the dress would have been completely out of the question, because the off the shoulder straps were so tight that I could barely raise my arms. In fact, even feeding myself would have been difficult.
When I expressed my concerns regarding the fit to the owner, she completely blew me off and said that the seamstress would fix it and scheduled me an appointment. The "fix" involved radical changes that would have completely ruined the dress in my mind. Still, the owner was utterly disinterested in my situation, and acted very rudely and put out that I would even question her choice in dress size for me. I was extremely upset, and had to involve a third party to get the owner to agree to order me a larger size that actually fit.
Given my experience and that of others on this site, I would *highly* recommend avoiding The Bride's Shop.
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Warning to All Brides: Go Elsewhere! – My experience with this shop was awful. Only on my very first visit was I treated at all decently. After that, everyone was uniformly rude and dismissive when I came in. This was true even when I stopped by to ask when my dress would arrive because it was 2 weeks after the date I had been told I could pick it up. Keep in mind that I had paid a $50 rush fee to get the dress by that date AND that no one from the shop called me when the date passed to inform me of the status of my order. When I stopped by to check in, the clerk rolled her eyes when I said the dress was late and provided no information. I had to explicitly ask her to call the manufacturer and find out if it had been shipped. I finally got my dress, thank god, but the shop never refunded the rush fee or apologized for it being late. I could have purchased this dress online for less, but I felt it would be worth the extra money to be able to deal with a local business and receive better customer service. Unfortunately that was not the case. I would not recommend this shop to anyone and intend to tell any friends who are getting married to avoid it absolutely.
Bridal nightmare! – Bridal gown: I chose this shop because i knew i wanted a Pronovias gown & i ended up finding "the dress" my first trip there! They were very nice & helpful on that trip. After i payed for my dress in full each trip there became progressively worse. They got their money from me & decided they didn't need to use customer service skills (or lack thereof) anymore. My dress ended up totaling to over $500 more than it was priced because of hidden fees & small alterations. There is a particular woman that works here who is extremely rude & made very snarky remarks to my mom & I every time I was in for a fitting. She wouldn't even show me to a fitting room... she just pointed to the room & i had to take my HUGE dress out of the bag myself. When we asked for help she was very annoyed.
Bridesmaids: We've had 5 times more trouble with the bridesmaids dresses than with mine. They ordered the wrong size for 3 of my 5 bridesmaids & actually had the nerve to charge them for the alterations for their mistake!! One of my bridesmaid's dress was ordered too small so she can't even breathe in the dress & they told her they couldn't let it out because "it would ruin the lines of the dress." They originally quoted me a certain price for the Jim Hjelm dresses & every time they went back in for a fitting the price kept rising. One of the sales people actually started arguing with a bridesmaid!!
Bottom line: These people are the most unprofessional I've ever had to deal with in my life. I thought my whole planning experience would be so wonderful, but The Brides Shop has just made it nothing but stressful. They have terrible customer service, won't help you with anything without rolling their eyes, and it seems like they just order you whatever size they want. They just want your money & after you pay for the last of it they could care less if your dress even looks good!
PLEASE TAKE MY ADVICE & DON'T WASTE YOUR TIME AND MONEY HERE.
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