40 W 2950 S, South Salt Lake, UT | Directions 8411540.707394 -111.892161
Sun: 8:30 a.m.-5:00 p.m.;Mon: 8:30 a.m.-5:00 p.m.;Tue: 8:30 a.m.-5:00 p.m.;Wed: 8:30 a.m.-5:00 p.m.;Thu: 8:30 a.m.-5:00 p.m.;Fri: 8:30 a.m.-5:00 p.m.;Sat: 8:30 a.m.-5:00 p.m.;
Neighborhoods: South Salt Lake
Wow, what can I say. I've never had such atrocious service in my life. I brought two Ipods in to Forsters to have fixed. This was in January of 2011. I was told that they both needed either a replacement battery or logic board. We settled on changing the batteries first as they had the items in stock and didn't need to order any parts. I waited months to hear about my ipods. I stopped in on occasion to find out what was going on. After over a year, finally, on a stop in, one of the ipods is ready! I grab it and take it home only to find out that it is not fixed. At no time during my visits did anyone tell me that the other ipod was fixed or ready. I immediately took the ipod back and notified them that it was not fixed. after a few more stops in to check on my items, I was recently notified that they couldn't find them. I was told by the very friendly girl at the counter that she would look and give me a call later that day. about two weeks later I get a call from the owner, John Forster. He basically told me that because it was after 90 days from when the ipods were done, (remember that nobody told me the other one was done at any time and I was never notified that the original one was done), there was nothing that he could do. He had disposed of them. There was no follow up before any item was disposed of. As someone who owns a business myself, I will ALWAYS attempt to make things right, especially when we have been in the wrong. Please I implore you, if you have any item that needs to be fixed, be it an ipod or camera, avoid this shop. They have no sense when it comes to customer service or customer appreciation. Stay FAR AWAY!!!
Go to Spencer's camera in Alpine for work on your camera. Forster's is over priced and told me to expect them to find more wrong with the camera than the cleaning I requested... I do not leave my camera in the hands of shady people.
Beware! - Installed used Parts - I paid for New Parts! – I've had my camera repaired for the same problem by Forster's Camera three times during the past 2 years. They kept telling me it was a faulty camera model. I ended up using a camera repair shop in Alpine, Utah, for 1/3 the price and it hasn't had a problem since. Today, I just read a story on KSL dot com (go to KSL dot com and search for "New Nikon repair policy") concerning the camera repair industry. The owner of Forster's Camera (John Forster) said he wasn't worried about camera repair parts availability because he has a huge "Bone Yard" of used cameras to Cannibalize for parts. Now it all makes sense! My camera was probably repaired with used parts! What does it say for the owner of a Nikon Authorized Camera Repair shop when he says his huge "Bone Yard" of cameras will provide parts for their repairs? I think it's a fraud! I paid good money for a repair (three times) and expected new parts to be installed in my camera. I'm out over $700 for repairs that were half as*ed. I'll never use Forster's Camera again. Beware!!!!!
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Forster's Camera Svc Inc on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.