Holladay >Event Planning > Brown Floral
2233 Murray Holladay Rd, Holladay, UT | Directions 8411740.667666 -111.826497
Sun Closed;Mon: 8:00 a.m.-6:00 p.m.;Tue: 8:00 a.m.-6:00 p.m.;Wed: 8:00 a.m.-6:00 p.m.;Thu: 8:00 a.m.-6:00 p.m.;Fri: 8:00 a.m.-6:00 p.m.;Sat: 9:00 a.m.-3:00 p.m.;
Beautiful and Creative – Brown Floral in Holladay is a shop that's so much more than just flowers. Owner Tracie Drage has created a beautiful boutique-like shop where you can order gorgeous arrangements or purchase fun gifts for any occasion.
I've worked with Tracie for several events and she is always professional, creative and full of great ideas. If you haven't stopped in at Brown Floral recently, stop in soon and enjoy the fun atmosphere and great service.
Hands Down THE BEST Florist in Town – I have used Brown Floral on several occasions and their quality of work as well as customer service is always consistently exceptional. Whether I am sending a simple bouquet to my mother in law, ordering a centerpiece for a holiday dinner, or putting together some fun accent arrangements for a friend's bridal shower, they always go above and beyond to assure that I am completely satisfied with my order. In addition to flowers, they have also done amazing balloons for my kid's birthday parties (delivered to my door!) and have helped me on several occasions, find the perfect gift I am looking for in their gift shop. Since 2010, it has gone under new ownership and has been completely re-modeled into a beautiful and charming shop with people who genuinely care. I always go back to Brown Floral and I am never disappointed.
Great Flower Shop – Brown Floral is the best shop in Salt Lake. Great customer service, great flowers and artsy designs. If you haven't been in this classy store, it is a must and you should go.. You'll walk away knowing that this is the place to order your next flowers. The new owner Tracie, is super friendly and has fabulous taste I have always been a fan and since they have changed owners and updated the look and logo, I am completely sold.
Brown Floral = Botched Flower Delivery – Unfortunately, my husband and I have yet to have a good experience with Brown Floral. He frequently purchases flowers for me through FTD, and the order is sent to Brown Floral for fulfillment. It's never a satisfying experience.
But I want to focus particularly on how they ruined my Valentine's Day with their poor service.
I received a telephone call from the delivery man telling me that he was at my house and I told him I would not be back for about 15 minutes. He offered to leave the flowers on my doorstep. Total no-no. After some back and forth he said he would come back in 15 minutes after another delivery. So I cancelled an appointment I had and went home to wait for him. He NEVER SHOWED UP. So I called him again and he made up an excuse about having to go back to the shop and that someone would be coming within the hour. An hour and a half later, and still no flowers. It was past 5pm. I needed to go to the airport post office to pick up a package before they closed, so I called again, and the same guy called the new delivery guy who then called me and said, "Well I will be there in around 15-20 minutes...probably." And I told him that I couldn't have probably that I needed to know. And so he said, "Well they could always just deliver them TOMORROW."
Because EVERYONE wants to pay a premium for Valentine flowers to be delivered the day AFTER Valentine's day. And it's not like it ruins the holiday for you when you already can't spend it with your spouse and then the flowers never come.
So I called the shop today and was told the owner would call me back to talk about everything that happened.
SHE NEVER CALLED.
We will never be using FTD again, sadly, because FTD will ALWAYS send our orders to Brown Floral, and we want nothing to do with them.
Don't send your sweetie flowers through this florist or you'll be setup for major disappointment. Not only with delivery but also with the insane amount of substitutions they make for the flowers you actually order (previous bad experiences).
I was just really sad that my husband sent flowers and love all the way from South Korea and these people didn't even have the decency to treat me like a person. They wanted me to make it alright, and they wanted me to settle for subpar service. Don't get me wrong. I know Valentine's Day is hectic, but if you're incapable of providing good customer service on Valentine's Day and you're in the service industry, maybe you should count it as a holiday when you're CLOSED.
Excellent Service – They have revamped the whole place. New look, great service, lots of options.
Amazing Shop – I'm so impressed with this flower shop. They are so friendly. What a great facelift from the former owners too. Its clean, bright and very chique. Right around the corner from my work so it's super convenient. Thanks guys and keep up the good work.
RUDE – CALLED IN TO ASK A FEW QUESTIONS AND SHE WAS VERY SHORT AND SEEMED IRRITATED. SHE ENDED UP HANGING THE PHONE UP ON ME BEFORE I COULD EVEN MAKE AN ORDER. TOOK MY BUSINESS TO A COMPANY THAT APPRECIATED IT! I RECOMMEND YOU ALL DO THE SAME!
Great Flowers – I go here for flowers all the time. The people are friendly, the shop is clean and the service is speedy. Good flowers too. The flowers are reasonably priced and of good quality. I would reccomend this shop to anyone who wanted flowers.
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