3184 Walker Mill Ct, Salt Lake City, UT | Directions 8412140.627373 -111.803759
Neighborhoods: Cottonwood Heights
Company does not keep their appointments. I have taken a day off work THREE times in two different houses to be there during a huge time window, and they still have called to cancel and reschedule. Always an "emergency" somewhere else. They advertise cheap specials but they don't have the manpower to cover their appointments. I'm done. Looking elsewhere for a company that keeps their appts, even if it costs a few dollars more. I can't afford to take days off work and then have them cancel.
Scott Hale has earned a new loyal customer. I called the first thing Friday morning to have my AC looked at. The gal on the phone was terrific. Pleasant, professional and concerned about my problem. She sent me a Tech and he was here in less than 30 minutes. Justin was professional and pleasant and also concerned. He explained my problem, gave me options on its repair and got to it immediately, all along explaining what he was doing. Your industry has its clients at the mercy of the contractor. At any point a contractor could take advantage of its customer and sell him more than he actually needs. The client is oblivious as to what the aspects are for what he needs, he simply wants it handled.
Justin was great. I compliment you on your team. I wish that every company, contractor or business I deal with had as much character and honesty as yours. My thanks for a job well done.
The technician, Pete, who came to my home from Scott Hale was so helpful and very responsive to my needs and my home. I truly appreciate his knowledge and his willingness to share, by helping me where ever I needed it. He’s a great guy!
Great tech, happy with this service. When it's time to finally replace my AC I will be calling them. I'd recommend them to anyone.
To reach a great result you have to have good communication skills, which is what I found with Scott Hale. They are quick to fix the problem and know a great deal about their jobs.
Scott Hale's tech was very thorough and professional. I plan to buy their combo deal in the near future.
They've been to our house a few times. The techs really care and make sure we are informed about the work they do and are satisfied. The lady I've talked to on the phone to schedule appointments is great too!
Very professional. They did everything they could to make sure we were satisfied. Very pleased with them and their quality of service.
I had an emergency when my heater broke and these guys came out on an already busy day to fix it. I really appreciate everything their staff did for me. Great serviceman too!
I will use this service again because it was more than expected. Daniel Scott is a first-rate craftsman and representative for the Hale Co.
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