3184 Walker Mill Ct, Salt Lake City, UT | Directions 8412140.627373 -111.803759
Daily 24 Hours
Neighborhoods: Cottonwood Heights
The technician was very friendly, but totally ripped us off! The only reason we used their company was because there was a furnace tuneup deal on living social. The technician checked everything, but told us we needed a new flame sensor. Before I knew it, he had pulled out a new one and installed it (which took about 30 seconds) and charged us $119. This was supposedly the "member pricing discount", whatever that means. We could have easily bought the part for $16.50 online and installed it ourselves. We tried to contact management to complain, they put us off for a couple days, and then "generously" offered to give us a $50 refund. While we were grateful to get some money back, that is still a $52.50 charge for something the technician did in 30 seconds that we could have easily done ourselves. Ridiculous! I would never recommend them to anyone!
Thank you for handling everything with such professionalism! From the receptionist, to the bid work, to installation; everyone was such a pleasure to work with!
Great rep! He was polite and clearly explained everything.
Delightful! Patient and kind. Explained everything I needed to know. Very professional!!
I have used Hale plumbing and heating several times for plumbing and heating needs and have always been happy with the service and cost until their last visit. I own several rental properties and needed a bid on a new furnace. They were professional but the price quoted was ridiculous. They gave me a price for a 80% efficient furnace for $3695.00 while another company gave me a bid of $1700.00 for the same item. What an insult! They have just lost a customer.
The tech taught me a lot of new things about the system and I felt a lot safer after our conversation. Now I know what to listen and look for. I felt comfortable that my questions were being answered honestly and truthfully.
They found the problem with my water heater within two minutes and had it fixed soon after. It's great to have it working again.
The technician gave me a lot of new information about my system. I felt safer having a better idea of what to look and listen for any potential issues. I also felt comfortable with the clear and honest answers to my questions.
Service was great. Excellent tech. He got the work done quickly and was very good at his job.
Service was great! Very personable. They're always good at troubleshooting and following through with their solutions. It was clear to us the tech really cared about solving the problem even when the unexpected occurred... his sense of humor and professionalism are appreciated!
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