6267 Highland Dr, Salt Lake City, UT | Directions 8412140.637189 -111.834239
Mon-Wed & Fri-Sat: 10am - 6pm Thurs : 10am - 7pm Sun : Closed
Beware the seamstress! – She technically doesn't work FOR Mary's Bridal but she works out of their store and should you buy a dress there you may get her as the seamstress to do the work on it...DON'T LET HER! She absolutely ruined my dress...to the point that had I not found a new seamstress (2 days before my wedding!!) my dress would have been comlpletely unwearable. As it was, the new seamstress was still unable to fix everything and the dress never fit right. My $2,000 dress was ruined and the seamstress knew it because she made a comment under her breath at my final "fitting" and left out of the back door before I could even take the dress off.
VERY GOOD SERVICE! – We drove from Idaho Falls to look at dresses in Salt Lake due to better selection. We had to make an appointment at another place, so we went there first. We spent all day, trying on 25+ dresses and found NOTHING that I couldn't live without. We hurried over to Mary's Bridal 15 minutes before they closed, and thought we would be rushed. This was not the case at all. They stayed open late for us and helped me find THE PERFECT dress is less than 30 minutes. I couldn't have been happier with the service, and loved the girls that worked there! They took the stress out of looking for a dress, and made my entire experiece very fun and enjoyable! Thanks Mary's Bridal!
Awesome service! – I purchsed my wedding dress from may's bridal in spring of 08. Mary's was recomended to me by a friend. I found it to be everything promised and more! I found their staff to be incredibly helpful and curtious. I even invied them to my wedding becuase when I did business with mary's I felt like I was part of the mary's bridal family! They went out of their way to accomidate my picky and expensive taste for the small budget that I have! They have expensive looking dresses with high fashion style for the best value around! I spent lots of hours there and spoke to many other clients while I was there and everyone agreed with me that mary's was the best. The girls there cared about me not only as a client but also as a friend! I would recomend this place to anyone! They go above and beyond to make your day great! I got my dress, bridesmaid dresses, mother of the bride and mother of the groom dresses and even my tuxedos there! Believe me if anyone knows mary's I do! I speak from lots of experinece with them! For about three months I was in there store at leaset twice a week doing business! I don't know what I would have done without them! Just go in and see for yourself. You will be so glad that you went!
Bad, Bad Place – Wow, I'm so upset even angry with this place, I ordered 3 Bridesmaid dresses here. First they ordered the wrong color, and in order to make it right we would have to pay a shipping cost and then she said they wouldnt be here till the end of April (the wedding is March 29), some lame excuse about the Chinese New Year and they cant make our dresses that fast. The problem was their's not ours, even the seamstress said it was unfair but she couldnt do anything about it. I talked to the owner, expressing to her we wanted our money back she said the contract was final NO REFUNDS! They were not professional, they were fast talkers who were very snub, they did not want to talk anymore and tried to get us out the door because"We are very busy right now!" they said.We even threaten to get the media involved, which I still may do. DO NOT SHOP HERE! There customer service is bad, bad, bad! The managers name is Rebecca and she is rude, snobby, and has wise cracking mouth. They are not worth 31/2 stars. Check out David's bridal or even Frenze.
Terrible, Terrible Experience – I had the same experience as the user above. Almost to a "T".
So far, I've spent over $2,500 and this woman has been NOTHING but rude. Not at all helpful. On the first day, it was all good. But, just like the previous bride, once I paid everything flipped.
She is so flip with the mouth about every little thing. She rushing you along during the fitting. Very condensing, and did I mention RUDE? Just like the other bride she attempted to rush me along and out of her hair after my third fitting. My wedding is in April 2008. She's scheduled my final fitting on Dec 5, 2008. Is she crazy?! Must be. I asked her about that early date (without looking at my contract) and could it be changed until about 6-8 weeks before M-day. She was flip with the mouth at the start.
Oh, how I wish I had my dress contract in front of me. I wouldn't have gone back and forth (me, the customer who has already paid you yo' money) with her about it. Because on that wonderful little contract, in her handwriting, is the final pick-up date - Feb. 10, 2008.
I have to say, she's like that with her entire staff and anyone else around her too. How they take it? I don't know. But I will not be hurried by that . . . well, I'll leave that out. But, it rhymes with "itch".
Worst customer service I ever recieved – I very rarely complain about service but this place was ridiculous. I have even gone as far to file a complaint with the city because these people were so rude to me. I found my perfect dress at Mary's Bridal and purchased it-it cost me about $1200 without alterations. To make a long story short, Mary's gave me a hard time about everything as soon as I plunked down my money. Everything I needed to do seemed to be a big pain to them; it was as if they wanted me to buy the dress and get away from the store! My alterations, dress cleaning, and questions were all too much for them to handle. There is one sales girl in particular, she has dark hair and dresses very skimpily, who is terribly rude. The owner is as well, Teresa; I spent almost $2500 at her store and she treated me very rudely. I wouldn't recommend this place to anyone-it's a small store and very overpriced. I regret buying my dress there-I found it at several other locations cheaper after the wedding (I wish I would have looked around a little longer!) Anyways, save yourself some cash and some sanity and try "The Perfect Dress" in Salt Lake or "Fantasy Bridal", also in Salt Lake. They can find you what you need without rudeness.
A great bridal shop! – I was so pleased with the service and gowns at Mary's Bridal. There were so many beautiful gowns to choose from, it was hard to pick just one. Everyone was so nice, and my dress turned out just perfectly. I had so many compliments on the uniqueness of my dress. I will definately refer all of my friends here in the future.
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