Murray >Floor Coverings > Giant Carpet One Floor & Home
6273 Highland Dr, Salt Lake City, UT | Directions 8412140.637046 -111.834223
Dishonest and Poor Service – We had a flood in our home and our carpeting and hardwood flooring needed to be replaced. Our insurance company required that we go through Carpet One for our replacement flooring. After having them come by our home to take samples of the flooring along with the room measurements, they committed to call us back in a couple of days to have us come in and look at comparable items. After not hearing from them for a week we finally called them to see what was going on. We were told that the person that took the samples was out for the day and that they would have her call us back the following day since she was the only one that knew what the replacement items would be. Again, no call and after waiting several days we went into the store to see if we could get some help. Again, our sales person was out and the manager could not find the information on our samples. In looking around the showroom we noticed that there were no prices listed on the samples. After asking about it we were given some line about how they were all different ranges, and that once our sales person got back with us she would let us know which samples were equal to what we had had in our home. After we finally got some help from our sales person we were shown the samples of what would be comparable to what we had. We made our selection and after numerous delays due to backorders and having initially ordered in the wrong wood we got our flooring installed.
Well, what we were sold was certainly not the same quality that we had prior to the flood. After quizzing our installer he admitted that the wood he was installing was not the same thickness or quality as what he pulled out of our home. Yet, when we questioned the store we were assured that they were equal. After the hardwood floor was installed we discovered that many of the boards were warped, and there are black streaks in some of the boards that look like something just skidded across the board. Our carpet is coming up in chunks when we vacuum as well. We were definitely not sold equal quality as what we had prior to the flood. The materials are very substandard in quality.
Please learn from my mistake and go elsewhere for your flooring needs.
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