Holladay >Dessert Shops > Nielsen's Frozen Custard
3918 Highland Dr, Holladay, UT | Directions 8412440.686696 -111.845156
Fri-Sat: 11am - 11pm
Fri-Sat: 11am - 10pm
Absolutely amazing custard, but as others have said, the service is horrible. I've only ever seen teenagers there and they are rude and lazy (they're big fans of closing early). Another reviewer mentioned that we were all teenagers once and should cut them some slack...sorry, but I have higher standards than that. I believe teenagers are capable of being hard working and friendly if we teach them to be and have enough faith in them. Clearly the owners of Nielsen's don't care though. What a shame.
great improvement – this is a great place! the rest of these reviews are outdated. The kids who work there now are very friendly and helpful plus the custard is amazing. I could eat that stuff all day every day
Wonderful Icecream!! – We bring all our out of town guests here. Even though it's run by kids, mostly we see them working hard, and they don't stand around when we come in the door.
Wish we could find out the nutritional values...
They took a Visa card when we were in the Murray store this week.
The best icecream in town – I had the icecream at this place today after reading reviews on this site. Have to admit its definitely the best I tasted in SLC so far. The ice cream is fresh, smooth and a little bit of fudge and roasted almonds on top make it even more enticing. Definitely recommend it. Some people sighted that service is poor coz of highschool kids. We all have been there...lets give the kids a break..
* – The custard is fantastic, but the service is horrible. There are usually 5 highschool students standing around talking with their friends across the counter. They are usually more intrested in them than the customers. I have seen them eating the custard out of the machine, I've had my order taken by someone with custard still in their mouth. I shown up many times before closing, only to find the place closed (and the way that you find out that they're closed is by sitting at the window for a couple of minutes before you realize that their ignoring you or someone yells through the closed window at you). I don't know where they find all of these kids with no desire to work, but someone to supervise might help. The Nielson's in Bountiful is much more customer friendly, clean, and you still get the same great custard. So the next time your up north, look for that one.
Terrible Customer Service, and Lack of Management – Tonight my family was celebrating a promotion at work. We pulled into the Dairy Queen in Sandy Utah to get ice cream. At this point my nephew mentioned he wanted to go to Nielsens instead. We called Nielsens to ask them their business hours. We were told they would be open until ten. We all piled into the car quickly and sped to Nielsens. (50 Block drive) On our way we called Nielsens again to see if we could possibly give our orders over the phone so that they would not have to stay late to make our custard. We were told they can't take orders over the phone, but that they would stay open for us because we would make it there right about ten. We pulled in with a couple minutes to spare. Nobody greeted us, they just said, "All we have is Chocolate." I proceeded to tell them we were the customers who had been calling and left Dairy Queen to come there. They all looked around at eachother and acted as if the phone calls never happened. I mentioned the fact that their hours of operation say until ten, yet their entire store was closed down and they were all ready to leave prior to ten. Being extremely frustrated, I asked for the general managers number. We left, without getting any custard, nor ice cream from anywhere because they were all closed at ten. I called the manager to explain the situation. Instead of apologizing for such terrible customer service, he was more concerned that they had run out of vanilla before the chocolate. He did not offer any discount, coupons, or custard. Just said he would address the issue of being out of vanilla. After reading the reviews, it seems to me that he should address the issues with his staff before he worries about the custard running out. In this day and age with a struggling economy, it's mind boggling that an establishment would have such poor customer service from top to bottom. Being a manager myself, I would be embarrassed to have my establishment represented so poorly.
best custard, worst service – Being from Wisconsin where the frozen custard reigns supreme, my expectations for Utah's variety was not high. Nonetheless, Nielson's custard is definitely the best (if not only?) around. I am a regular customer of theirs, and it is unfortunately quite true that the service is universally poor. I know all local business are staffed by teenagers, but this pack seems particularly bored and sluggish. The lack of seating and cash-only policy is also a downer. Management really needs to wake up to these issues.
Great product, poor service, and no credit/ATM cards – Their product always meets my expectations. I've never had a great experience with the staff. They are slow, bunt, and disorganized. The biggest problem with their operation is their decision NOT to accept credit/ATM cards. They are a check/cash only store. I always go prepared with cash, but on one occasion I was informed that they were out of cash and that they would gladly accept my money but would not be able to make change! I left the store frustrated not willing to exchange a $20 bill for $2.75 of custard.
Fabulous Custard served by Teenagers with very little work ethiic – Went to pick up a quart of custard and a cherry chocolate concrete last night. I have driven by this establishment many times but have never stopped. My family had a craving for a sweet frozen treat and I decided to stop this time. The menu was very plain, not many items to choose from but I can handle that. After I was told they didn't accept Debit Cards I paid with a check and waited. There were 5 teenagers on duty and I only saw one of them gainfully working. The other four proceeded to gossip, play grab butt, flick each other with the towels they used to clean, and one even shot me an evil look. The young gal that met me at the window was nice, she was also the one to make my concrete as the other kids stood around eating ice cream and dinking around. I wondered why they had no supervision and why there needed to be 5 of them. I feel they could have handled the store with 2 teenagers and a supervisor that was mature. The supervisor last night was obviously not cutting it. The custard was fantastic but the service left a bad taste in my mouth.
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