Ogden >Credit & Collections > Bonneville Billing & Collect
1186 E 4600 S Ste 100, Ogden, UT | Directions 8440341.179843 -111.949951
Horrible customer service. Very rude "supervisors". When I left messages on the voicemail of the managers and supervisors, I never received a call back. I have a $0 balance with them and yet they are still rude and unwilling when I call. One supervisor told me I was lucky to have received even one notice in the mail about the account having gone into collections...so how are you supposed to resolve an issue if you don't even know it exists??
Bonneville collections may get results in collecting, they are very quick to take anyone to court which costs us the tax payers money and clogs up the jusicial system. I agree with taking someone to court if they refuse to pay thier debt. But when someone is paying as agreed and they still take them to court now that is just a waste of time. There are other collection companies out there that are much more professional and that actually work with the debtors and understand life happens, and they are still effective in collecting debts. Unlike bonneville who would take your last dime even if it means your infant will starve, they just dont care.
These people are rip offs they took all my money and I lost my house.. Me and my son got kicked out on the street because of these people, Im a single parent and they the courts garnish my complete paychecks until the balance was paid off that was over two months long. No payment plans or nothing... Don't use these people they will take you for everything!!!!!!!!!!!!!!!!!!!!!
Bonneville Connections is truly the worst agency ever! One day I got a garnishmnet at my work for some bill I supposedly owed. Come to find out after many calls and rude disrespectul behavior I did not owe the bill at all and it had already been paid. I was told to simply send in the receipt and was given the fax number, I have now sent this fax receipt a total of ten times with fax confirmations that they still keep saying they have not received anything. Then they will say things like, "We charge interest everyday" and laugh like it's some joke. I would never use these people if I had a business, they have no idea how to treat a person respectfully or to be honest.
This Collection Agency are Conartists! – I owe for some medical bills I accumulated after getting into a car wreck and didn't have insurance. My bills remained the same amount even though they have been in collections for a time. However just recently my amounts have doubled from their original amount. WTH! This shouldn't be legal!
People Can't Help it When They Get Sick – If someone has run up bills from being frivilous, that's one thing, but when you get into debt from having to have medical care thats completely different. I had life saving aortic valve replacement surgery and at the same time had an aortic anyerism repaired. Come to find out, I was born with a defective aortic valve. The only way I managed to get the life saving operation was with the pre-existing insurance plan that Obama set into place. The entire bill was nearly $400,000.00. Yes thats right. I owe a ton of medical bills, around $30,000.00. One of the bills finally made it to Bonneville Collections and they don't care if the medical expenses could not be helped and you don't have any money. No doubt, they are vultures. I hope these people are proud of themselves.
Not Consumer Friendly and can't work out realistic paybacks – As a consumer I'm extremely dissapointed that I couldn't work out a payment plan. This institute of nonsense purchased a loan from a Creditor that was more than 6 years old for pennies on the dollar and then immediately sued me. I'm recovering from 3 surguries and a major life event and have credible credit and history. They only wanted to know my employer so they could immediately file a writ of garnishment. I appealed the cost in court and now need to file bankruptcy so that I can afford to pay a realistic amount of income towards real living and to secured creditors. These guys lost in the end because they won't work with consumers with realistic pay back plans. If you have a business and have customers with credit issues work it out don't hire these people because they waste time and money and only leave bad faith and hardship for both the consumer and business overall. Unprofessional, unable to communicate over phone, won't document what was discussed and even worse Legal Counsel that could care less about the situation and only plays to "win" even if they lose due to dumb strategy and tactical views into credit law.
HIGHLY UNPROFESSIONAL! -100 STARS AS A BUSINESS OWNER – Bonneville Collections isn't even remotely professional...and of course the people writing reviews are people who have at one point owed them money WE ARE THEIR CUSTOMERS. If Bonneville didn't have people who owed money they wouldn't have a business!
Just because someone is behind on a payment doesn't mean they are any less of a person. They deserve the same respect you or anyone else does! Take this for example I was a Bonneville customer who was treated very poorly. I was in a major car accident, and should have been covered by both my auto and health insurance. Unfortunately, to save my life I was taken to an out-of-network hospital. I was in a coma, so I am apparently scum for not letting them know that hospital wasn't in my network and deserve to be treated like a piece of crap for not paying them the second I got out of the hospital. IT GETS BETTER! Because of the lovely way medical billing works this specific account actually went to two seperate collection agencies...(AGAIN ACCORDING TO BONNEVILLE COLLECTIONS I WAS SCUM, AND WORTHLESS SINCE I COULDN'T PAY $100 A MONTH). Now the other collection agency I worked with was very understanding, and actually got payed off quicker because they treated my with respect. Not only that but the amount was larger with them. However instead of calling and yelling and then threatening court, they worked with me and my situation. Didn't roll over and tell me oh its ok you don't have to pay anything! They treated my with respect, and understood that someone who hadn't worked in 6 months could probably start out with a payment smaller and then make larger payments.
In the end I now own a business, and actually use that collections agency (Express Recovery), and they are amazing and professional. I wouldn't treat any of my customers even if they were to spit in my face the way any Bonneville Collection Representative has treated me so I would never want any of my customers who may owe me money to ever have to go through the DISRESPECT, and HARASSMENT Bonneville Collections has to offer!
Just Another Lowlife Collections Co – I have ye to come across a collections company that is not owned or managed by low-life bottom feeder types, and Bonneville is no exception. They even jam ordinary caller ID so you don't know who's calling. Right ... like that works. Here's a clue, Bonneville, you're THE ONLY ONE who does that!
Based on personal experience and a little research, this company is dishonest, evasive and cannot be trusted. If you are a business, do yourself a favor and screen your customers better rather than resort to low-life companies such as this one.
Boneville Smells Like the Great Salt Lake – Two issues: #1 we own a business and in the past four years we have had only 3 checks that were returned for INSF. So why would anyone want these illiterate idiots collect checks for their business. We have found that most people pay their debt. So, Bonneville would never get our business.
#2 I had a $7.83 check returned by my bank. My employer sent my direct deposit to the wrong account. The only check that it affected was one that went to Bonneville. I was on the east coast for 10 days and when I got home and found the envelope I sent off a check for $27.83 (ouch). They claim the check I sent was for only $27.00 and so because of that they are charging me another $20 for the 83 cents they claim wasn't included in my check. And what can consumers do? Absolutely nothing.
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