Provo >Health Care Professionals > Harris Hearing Aid Ctr
330 W Center St, Provo, UT | Directions 8460140.233934 -111.664514
Neighborhoods: Central Business District
I saw the many ads in the paper about Harris Hearing aids so I thought I'd give them a try. I'd already been to another hearing aid seller and tried a BTE model that had a lot of features, but it had a low hissing that I couldn't handle. I also tried an in-the-ear-canal model that just wouldn't suit my needs at all.
I explained what I was looking for in a hearing aid and the price I'd been given on the ones I'd tried with the features that they had.
The salesman went into the other room to see if he could match the price and came back and said he could....similar to the car salesman "check with the boss" tactic. I also asked if I could have a free test ride like others offered. He said that they don't usually do that, but, went to the other room again and said he could give me 2 weeks instead of the 30 day offer others made.
The aids I'd looked at had wireless programming, 6 channels, auto balancing between aids, BluTooth compatible in case I needed it in the future. The one he offered had to be programmed by plugging into a fixture, not adjusted while in my ears. I looked online for info about the features of Harris Hearing aids and there is NO INFO.
The HA they offered and their price matching was not equal. An analogy would be like walking into a car dealer and saying I'd been looking at a Nissan Maxim and had a price on it, and the salesman saying he could match price, but offering a Sentra at that price.
Lack of info and a feeling of being "taken" changed my mind and I've found numerous other apple to apple hearing aids on line, for which I can compare price and service. I'd suggest that potential buyers ask for a list of features and not just price. You can buy much better for a lot less.
Inept – I'm not sure that get anything right, except for taking my money. Folks, I'm not trying to be mean, but it is in your best interest NOT to do do business with this company. I'm sorry I did. Everything is fine at first, but they are so disorganized. First you are told that you'll get a call from this person or that person who will take care of things. Then when that doesn't happen, they apologize and tell you that the person who was supposed to call isn't available. Then some heavy handed manager will get on the phone. If I've heard it once I've heard it a dozen times, "We're sorry for your problems, but due to our phenomenal growth we are experiencing some growing pains." I believe at this point that these people are not only being untruthful, but are also inept. Do business with them at your own peril. Along with the name Harris, they also do business under the name SPORTEAR. Their performance claims for their products are absolutely false.
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