Provo >Automotive Repair > Master Muffler & Brake
835 S University Ave, Provo, UT | Directions 8460140.222812 -111.658761
Neighborhoods: East Bay
Disappointed. Check engine light came on and a friend recommended Master Muffler in Provo. On his recommendation I brought my car to them. after looking over the car, they assured me that I needed a new EGR valve and a new distributor, and that would solve my problem. $800 dollars later, new EGR valve and new distributor, the check engine light came back on, throwing the exact same codes. I brought it back in to them expecting maybe that they would look at it again for free (considering that I had just paid them everything I had). But no, without any sign of empathy they proceeded to take another look at my car. Then charged me another $80 dollars to adjust my valves, which was also unsuccessful. Now I'm almost $900 dollars poorer and my car still hasn't been fixed. Needless to say, I will NEVER go back, and I will tell everybody I know to steer clear of Master Muffler.
WORST SERVICE EVER – Today I took my 1942 Nash to Master Muffler in Sandy on 700 East. All I needed was to rehang a tail pipe. The service person was going to pull my car on to lift. I told hi, I would do it but he said"No I can Do IT" so I told him OK the car was idling and he pushed the clutch all the way to the floor board engaged the starter and a terrible grinding noise came from the engine> I told him what he had done and he said "Do You Know What I Don't Have to work on your car" then went back into the shop. I drove away to my home when I tried to start the car again the Bendix Spring on the starter was broken. I called Craig and told him and he had no concern. I informed him that I will be getting it fixed and my attorney would sen him the bill. This is great customer care.
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