Provo >Automotive Sales & Services > Steve Intermountain Svc
395 S State St, Provo, UT | Directions 8460640.228575 -111.645082
Mon-Fri 8:00 AM-5:00 PM,Sat-Sun Closed
Terrible in all ways. We made an appointment at 8am to have our car looked at and they didn't get to it for almost two days. My car was there for 4 days total for something that might have taken one day, if they didn't do it all at once. After all of that we had to come back in a week later for the same thing and they want to charge us for more work, even though they made the mistake in the first place. Not even worth one star. They are way overbooked and unapologetic about it.
You May want to reconsider – Recommend? Maybe... Steve is a great guy, super nice however after $1100 dollars, new parts that I DID NOT NEED, as the original parts were functioning perfectly, my vehicle still has the same problem and it will not be fixed properly after several attempts and returning it. If your vehicle has a VERY VERY COMMON, straight forward issue, Steves would be great. Oil changes, brakes, etc - go here, but if there is any other type of problem or *potential problem*, be sure to get a second opinion. I was asked by the service center, after they had changed out good parts and charged me for labor and parts..."who diagnosed the problem?"...that is a really good question, I thought that was the job of the service center, or better siad, YOUR JOB....that is why I brought my vehicle to you b/c you are a vehicle repair shop.... I will give this service center a good rating in the fact that they continued dialogue with me and gave what I feel was a good effort to fix the problem...ultimately though, they were unable to and attempted to charge me for further labor.
Thank You Sincerely – I would wholeheartedly suggest to anyone, with any age car, get the services that Steve and his mechanic staff advise you to do. I am absolutely sure that your fuel economy will increase, and the life of your vehicle will be extended.
Thank You ! – It has been a year since you serviced my motor home for my yellowstone trip, This 1986 Coach has never worked so well. Your Meticulous care and excellent customer service will keep me coming back for all my cars.
Life Saver – With only a few miles left on our big move day from California to Utah, the front end of our '89 Mazda gave out. We managed to roll into my daughter-and-son-in-law's appartment parking lot and that was it. Mazda wouldn't move. Called AAA. They towed me to Steve's Intermountain Service. Thought I was going to get hit up for serval hundred - if not a thousand or more - dollars in repairs because the right front portio of the car sounded as if something broke loose and did serious additional damage. Steve charged me $70. Said a bolt came loose and a part got stuck up against the wheel, no damage. I've been taking my cars to him ever since and he and his mechanics have done a lot of work on them (we keep our cars forever) for a very reasonable price. With a shop like Steve's, you don't have to buy a new car because he can fix them for a lot less than it would take to replace them. Highly recommended. Not the easiest place to find, but well worth the effort. He has a great little office, too, where you can plug in a laptop or netbook and get some work done while you wait.
Thank You So Much ! – Thank you for your newsletter, We really enjoy it. I wish i had known about this location in 1988. I appreciate your help and the good work you do. Thanks, And see you soon.
Thanks Guys. – Thanks so much for your help with my wifes Camry. She is a world-class worrier, and her response after reading your detailed service notes was ideal. She feels confident that her car is going to do the job for her. And since she likes the car a lot, knowing that its in good shape, and recently serviced, gives her more assurance then she has had about a car before, Thanks Again.
I Wanted To Thank You – I wanted to thank you for taking time out of your busy schedule to attend our employer panel. We appreciate your comments and perspective. The group commented several times after you left about how impressed they were with your professionalism and how you run your business. I cant begin to tell you how much your attendance will help us better serve our customers. I hope we can return the favor in some way in the future.
Thanks so much for always taking care of us! I always appreciate your quality service, honesty and friendliness. Its always a pleasant Experience to bring our car in. Thanks Again.
Thank You ! ! – When we moved into Utah, we had no idea who would be taking care of our car. We only have one and its important that it stays a reliable car. We are so grateful that we have found your shop. We knew that this was the place to go. Your honesty and integrity defines how mechanics should be, and more mechanics like you should be around. Thank you for making our holidays brighter and life so much easier. We know that without you, we wouldn't be able to visit our son out in California, and we wouldn't be able to travel to Arizona to see family there.
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