9000 Northgate Mall, San Rafael, CA | Directions 9490338.00321 -122.54375
M-Sa 10am-9pm, Su 11am-9pm
Horrible Customer Service – What a nightmare trying to deal with this Sears at Northgate Mall. I was hung up on 5 times in a row by employees who couldn't be bothered with my concerns. The phone tree they use is rediculous and I had to call back 3 times before the computer could figure out which department I really wanted. I never liked Sears and am so disappointed that I gave it another try.
Rubbish Products - Worse Customer Service – A year and 2 weeks after we bought our Kenmore gas stove for $1,500 it is broken. Local shop and customer service stance is sorry you are out of warranty. Would I or would you spend $1,500 on sth that wld last for 2 weeks after the warranty?
I have been on hold twice for over an hour with customer service in India - that is who Sears will channel you through when you have problems.
BEWARE OF THE KENMORE BRAND - SUCKS
How does Sear's survive – I was looking for a watch that the Company said was available at Sear's. I made several calls that were automatically hung up on. Finally the girl in the office had to go down to the floor to try and find a clerk but never could. She tried to help but new nothing about the stock and this was on a Saturday!!! When do people work there. I think the space they occupied could be put to a better use like maybe a parking lot.
Value-minded shoppers flock to this all-American department store for everything from sheets to new tires. – In Short
Founded in 1893 by Richard Sears, this well-known brand has come to symbolize consumer trust and value. In addition to selling appliances and electronics, Sears repairs major brands (no matter where purchased) in-home or in-store. Do-it-yourselfers can purchase parts or stock up on the exclusive Craftsman tool line. The auto department offers tire, brake, oil change and shock services. A wide range of clothing, jewelry, gifts, housewares, computers, toys and sporting goods is also available.
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