(415) 507-2300 | View Website

9000 Northgate Mall, San Rafael, CA | Directions   94903

38.00321 -122.54375

Open Hours

M-Sa 10am-9pm, Su 11am-9pm

Department Stores, Household Appliances, Consumer Electronics  more

More Categories: Appliance Repair, Hardware

Payment Methods: American Express, Discover, MasterCard, Visa



From The Owners of Sears

Shop LocalAd: Easter Sale - 50% off Kids Dress Up

Reviews for Sears

Doesn't Recommend
over a year ago

Horrible Customer Service – What a nightmare trying to deal with this Sears at Northgate Mall. I was hung up on 5 times in a row by employees who couldn't be bothered with my concerns. The phone tree they use is rediculous and I had to call back 3 times before the computer could figure out which department I really wanted. I never liked Sears and am so disappointed that I gave it another try.

Doesn't Recommend
over a year ago

Rubbish Products - Worse Customer Service – A year and 2 weeks after we bought our Kenmore gas stove for $1,500 it is broken. Local shop and customer service stance is sorry you are out of warranty. Would I or would you spend $1,500 on sth that wld last for 2 weeks after the warranty?

I have been on hold twice for over an hour with customer service in India - that is who Sears will channel you through when you have problems.


Doesn't Recommend
over a year ago

How does Sear's survive – I was looking for a watch that the Company said was available at Sear's. I made several calls that were automatically hung up on. Finally the girl in the office had to go down to the floor to try and find a clerk but never could. She tried to help but new nothing about the stock and this was on a Saturday!!! When do people work there. I think the space they occupied could be put to a better use like maybe a parking lot.

over a year ago

Value-minded shoppers flock to this all-American department store for everything from sheets to new tires. – In Short
Founded in 1893 by Richard Sears, this well-known brand has come to symbolize consumer trust and value. In addition to selling appliances and electronics, Sears repairs major brands (no matter where purchased) in-home or in-store. Do-it-yourselfers can purchase parts or stock up on the exclusive Craftsman tool line. The auto department offers tire, brake, oil change and shock services. A wide range of clothing, jewelry, gifts, housewares, computers, toys and sporting goods is also available.


Write a Review for


25% 100 4 4 Votes
Get Directions
Your Friends

Sign in with Facebook Sign in with Facebook to see what your friends are up to!

Add Blog Post

Add your blog review of Sears to Citysearch

Do you have a review of Sears on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:

  • 1. Include our image link in your Sears review blog post.
  • 2. Citysearch will notice that you're linking to one of our pages. We'll scan your blog.
  • 3. We'll show a link to your blog post from the Sears page on Citysearch.

The Linkback system is free and automatic. It's really that easy.

Read our FAQ for details.

Image Link

To link to our business profile page, copy the html below to your web page.

Sears on Citysearch