Insulting Behavior by the Manager – Tonight my wife, who is Asian, phoned this Pizza Hut to order delivery of some wings. When the woman who answered the phone had trouble understanding my wife (who has lived in the U.S. for years and speaks English very well), she began to yell at her. My wife then asked to speak to the manager; the manager (a woman named Lorena, I've since learned) told my wife to "call back when you learn to speak English." My wife was in tears, and when I immediately phoned the restaurant to complain, the manager first denied that the incident had ever taken place, and then (when my wife identified her voice) told outrageous lies about the supposed foul language my wife had used. I am as angry about the manager's attempt to deny the incident - and to blame it on my wife - as I am about the incident itself. I'm a former Pizza Hut employee, and I've always loved the chain's food. But, needless to say, we will never patronize this location again. This borderline racist behavior is totally unacceptable.
This national chain is a household name, thanks to its deep-dish and stuffed-crust pies. – In Short
Kid-friendly eat-in restaurants and small takeout shops alike sport interiors done in the signature red and white with a touch of yellow. Orders are placed at the counter--whether customers choose to stay or go--and pies are baked per request. Pizzas--from the hand-tossed to the twisted crust--dominate the menu, but the restaurant also offers chicken wings, salads and cinnamon bread sticks.
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