150 S Pickett St, Alexandria, VA | Directions 2230438.809047 -77.121950
Neighborhoods: Landmarks / Van Dorn
This was our first experience w/Passport Nissan and my daughter's first car-buying experience. Our salesman and business rep were fantastic in working with me to help her understand the process from soup to nuts. Much appreciated
My 19 year old son, Collin was in need of a used car and we wanted something he would be thrilled with. Passport Infinity scoped out a 2006 Infinity G35 and we got a great deal along with the peace of mind that Passport was our dealership. After years of being treated like just another customer at other dealerships, we were given the red carpet treatment at Passport. The financing process was a breeze and I felt they valued our business. After shopping at Passport, our next car will also come from them and we are customers for life!
I had an excellent experience at Passport Nisssan with Ray. His customer service was phenomenal in that he made the experience hassle-free and really focused on what I wanted. I shopped a few other dealerships, and honestly couldn't leave fast enough. There's a lot to be said for working with someone like Ray. Very professional start to finish.
I just bought a car recently from Passport Nissan. The salesmen and managers at this store were extremely helpful and nice. I was greeted immediately and taken care of without much wait. I've waited in a show room for hours buying a car. It was nice to walk in a dealer ship and leave that same day with my new car without spending 8 hours in a show room going over paper work. I love used Altima that I just purchased. I look forward to doing buisness with Passport Nissan of Alexandria again in the future.
The Service Dept was great ! ! ! A co-worker of mine also has a nissan and insisted I try Passport Nissan for maintenance. She told me they were less expensive than Jiffy Lube and faster. So I brought in my 2008 Nissan Pathfinder yesterday for some simple maintenance and a couple of other issues, and to my suprise, my co-worker was right. there oil changes are several dollars cheaper than Jiffy Lube. They also washed & vacuumed my truck. They even offered coupon discounts for additional work. I was on my lunch break, so I'll definately come back to Passport Nissan.
I decided that it was finally time to take the old Maxima in for an oil change (much overdue). I generally take it to Passport Nissan because it's closer and more convenient to my home than some other service stations. But I always dread going to car places because of the level of customer service. Well that isn't the case here.
They have it broken up into teams (red, yellow, green, and orange) so you will know which service guy to see. Whenever I go in there though, all of the service managers greet me with a pleasant hello. They were able to take my car the same day and did the oil change within about 20 minutes.
The technician working on my car also found some problems that needed to be addressed. Before they took the car down from the rack, my green team service manager took me back to show me what needed to be taken care of and priced it all out for me. So, on the down side, an oil change turned into $600 worth of repairs. But I appreciated that they informed me of the problems instead of just doing the oil change and leaving it at that.
No trip to the repair shop is all that fun, but the guys at Passport Nissan make the experience bearable. They're friendly and polite and get the job done fast. My Maxima will thank me too because it's treated very well and will feel brand new once again.
The best – I found this to be the best in services and I can't think of anything better than this
Very reasonable – I had a great experience at Passport Nissan. My salesmen was excellent. He didnt try to force me into something i didnt want and was willing to help at all costs. They were very reasonable and didnt try to haggle me around. I would highly recomment Passport Nissan.
Very happy – No games - got a manager involved when I couldn't get the answer I wanted. Everything out in the open - fairly efficient once a deal reached. Overall - very happy. Purchased a 2010 Mazda 3 - received a free carfax report that was very helpful in deciding to purchase. Neal was positive and helpful. They are going to help me pickup my previous car (no trade) as well given the long drive between home and the dealership.
We were given red carpet treatment – My 19 year old son, Collin was in need of a used car and we wanted something he would be thrilled with. Passport Infinity scoped out a 2006 Infinity G35 and we got a great deal along with the peace of mind that Passport was our dealership. After years of being treated like just another customer at other dealerships, we were given the red carpet treatment at Passport. The financing process was a breeze and I felt they valued our business. After shopping at Passport, our next car will also come from them and we are customers for life!
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