Novato >Auto Dealers > Journey Ford Lincoln
6995 Redwood Blvd, Novato, CA | Directions 9494538.096216 -122.564493
Sat 10:00- 7:00PM
Service & Parts
closed Sat & Sun
I really appreciate the professionalism, punctuality and friendliness of the entire service center. Fran is especially friendly and informative. Thanks to all of you.
They listened to what I wanted and needed in a car. I came out withe a car I am happy with and the terms I wanted too.
I recently purchased a 2013 Ford Focus with 9600 miles on it through Journey Ford. I was pleased with the excellent service that I received from everyone that I talked with from the very start. I worked with Ethan Stone and he was very professional.
A few days after the purchase I called to let them know that there was no owner's manual in the glove dept - I did find that rather dismaying. However they quickly had one delivered within a few days. I also noticed that there was fraying on the back ledge of the car which I thought must have been done by a cat since it was a used car. I brought it in 10 days after I bought it and found out that it was because of the material used on the back ledge. Opening and closing the trunk caused the fraying of the material. It took only 2 hours to replace it with much studier material and it was under the warranty. No complaints - top notch service - thank you!
Fran Lenaerts is the best MASTER service representative I have ever had the pleasure of working with in my entire driving history (50 years). My services for the past 13 years has been exceptional.
Roger worked with me to understand my needs and helped prioritize the most important service steps I needed. All other service technicians were very genuine, courteous and professional. I also really appreciated having a rental car at my disposal, although I did not need it.
Pleasant low pressure sales pitch, Easy process of buying a car. Sales rep. respectful and understanding. I recommend this agency.
Personal touch, friendly staff. the own and sales manager know me by name. Glen is outstanding, knowledgeable, patient and sincere.
Roger knows me by name, got me in and out in 1.5 hours!!! lovely waiting room (I asked to have the t.v. turned off) and time passed quickly. Donny washed my truck and did a fabulous job. I visited the sales room and Victoria showed me a Ford Fusion hybrid!
Your service department was closed on Saturday morning when i arrived 10 minutes before i was starting my work day. Your helpful staff got me to work on time! Thank you.
Friendly people, good opportunity to speak with the specialist mechanic to discuss issues with my vehicle, willingness to help with touching up some small dings for free.
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