Novato >Auto Dealers > Journey Ford Lincoln
6995 Redwood Blvd, Novato, CA | Directions 9494538.096216 -122.564493
Sat 10:00- 7:00PM
Service & Parts
closed Sat & Sun
The people who work for this business are great, and I'll return to them again.
When I walked into the business it was like back in the 50's. Everyone was smiling; they were very helpful and kind. There was no delay and they directed you exactly where you needed to go. They went above and beyond and Roger, the service advisor, actually took the piece out and tagged it for me to get it taken care of. The shuttle service was very nice and everything was positive.
I received outstanding service. The service advisor, Fran, was the best service advisor I have ever had in all the 20 years that I have been a customer. If I ever want to purchase a vehicle, I will certainly choose to go to this business and go through Ali and his sales team.
Journey Ford is wonderful. My service rep, Roger is incredibly patient. I brought my vehicle in an hour before getting it serviced because it broke down. Journey Ford is very thorough and kind.
Roger was outstanding and the service was very good. I travel from San Francisco to come to Journey Ford for service and although it is really far, it is worth it.
I like going to this business, everybody is nice there and I am very pleased with them.
I am always completely satisfied with my service and experiences at Journey Ford. I love the attention and service I get at Journey Ford!
Service department has outstanding customer service skills. Spoke with Theresa to schedule appointment for brake repair. Tony handled my car efficiently and effectively. He even offered me a loaner since I had a friend drive me up from Sausalito. When I picked up my car the next day, they had washed the outside and it looked almost new. I would recommend Journey Ford for car repair. My Ford Fiesta was in excellent hands.
Check the YELP reviews on this place. Promises are given and never fulfilled.
Go some place else to buy a ford My boyfriend and I went to buy a c-max last week at Journey Ford and had the worst experience of our lives. After spending time without sales person we met with Paula who said she was the General Sales Manager. I cannot believe the “gay slurs” that came out of her mouth. You would think being in Marin County the dealership would be more “gay” friendly but they were not. I totally find it hardtop believe what came out of her mouth. I would recommend not going to that dealership, you would think they would be more understanding considering the dealerships owner.
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