6700 Deer Run Dr, Midlothian, VA | Directions 2311237.405811 -77.654832
Mon 07:30 AM-06:30 PM;Tue 07:30 AM-06:30 PM;Wed 07:30 AM-06:30 PM;Thu 07:30 AM-06:30 PM;Fri 07:30 AM-06:30 PM;Sat 08:00 AM-12:00 PM
We recently posted a negative review regarding the services provided by Dr. Marc Nay at Deer Run Animal Wellness Center, Inc. for the care of Ernie, our 12 year old pet dog who died post-surgery. We were upset at the time of the posting and should not have published the statements. They were not intended to draw into question the integrity or professionalism of Dr. Nay, Deer Run Animal Wellness Center, or any of the doctors or employees on its staff. While this retraction is not to be constructed as an admission to the making of defamatory statements or insinuations, the negative statements were not warranted.
I am writing to tell you that the emergency vet care we received at this location by far exceeded our expectations. They were efficient, expedient and extremely concerned about our kitten's well being. The staff was friendly, courteous and shared our emotional concerns for our kitten. I would recommend this location any time for care. I have experienced other emergency vets and the cost is ridiculous and the quality is poor. This location the cost is below average and the quality of care is excellent.
Deer Run Excellent Care & Quality Staff – We take our puppy to Deer Run and could not be happier with the care that she receives. The staff is compassionate and experienced. They are creative and encouraging. Our puppy had some eating challenges when we first got her, and thanks to the staff at Deer Run, she is now healthy and strong now. I simply can't say enough positive things about this team. The office is clean, convenient and even offers after hours emergency care. We are very fortunate to have them as care providers for our little one.
Not for the faint of heart... – My dog, an epileptic lab mix with hip dysplasia, had been on a down-hill slide. His epilepsy was controlled for many years fairly well with phenobarbital, but the last 6 months proved very difficult from him, going from bi-monthly seizures, to weekly seizures. Eventually the drug dosage was increased so much that he was simply a walking zombie. After 3 hours of cluster seizures, my wife and I agreed it was time to let the dog rest, that his quality of life had diminished to the point where he was suffering. We arrived at the "emergency" hospital at 4:00 pm. We were first seen by a physical person at 4:25 pm. We were finally seen by a "qualified vet" at 5:40 pm. One hour, forty minutes later, the emergency room finally took pity on a dog that was seizing in their lobby to actually see him. Unfortunately, the seizures took a momentary rest, and the dog was 30-40% lucid. Too uncoordinated to walk around, but able to respond to interaction.
The vet was not convinced the dog deserved to die, and made my wife and I beg to bring mercy and peace to the dog. She refused saying she had to sleep at night, and the dog did not appear to suffer. At 6:15, we gave up and said we would take the dog home and hope for the best. Even though we requested a "no-consulation euthinasia," we were charged $80.00 for the consulation. On the way out to the truck, the dog had another seizure. The vet walked out to view the dog afterwards, the seizure was already over, but the dog was still "out of it." She decided she would examine the dog one more time in the back, saying that they could keep the dog over night ($$$) and see what would happen. We asked for mercy, but again were denied. When she went back to look at the dog again, he seized in front of her. Finally, at 6:45, the vet decided our concerns were valid, and putting the dog down was the right thing. It took an "emergency" clinic 2 hours, 45 minutes to finally agree to the treatment that was recommeneded by (1) the dog owners (2) the rescue group that we got the dog from and (3) a veterinary technician that has been following his case since he was 6 weeks old.
This nightmare of emotional rollercoaster was fabricated solely so she could "sleep at night." She made one of the most painful and excrutiating processes in a pet owners life, which should take 15-20minutes, take 2 hours and 45 minutes.
I cannot speak for this clinics abiilty to care for animals in a regular sense, but if you are in need of emergency care, seek help elsewhere. For you and your animals sake.
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