Richmond >Food & Dining > Tobacco Co Restaurant
1201 E Cary St, Richmond, VA | Directions 2321937.535706 -77.434585
Mon-Thurs 11:30am-2:30pm and 5:30-10pm; Fri-Sat 11:30am-2:30pm and 5-10:30pm; Sun 10:30am-2:30pm and 5-9:30pm
Neighborhoods: Central Office
Tobacco Company is an embarrassment to Richmond – We went to dinner at Tobacco Company looking for the kind of first class meal and service one expects at a Ruth's Chris or Mortons given the pricing. This was not to be. It was not a busy night for them, but the service was very slow. 15 min to take a drink order, ten more before they came back. We're 30 min at the table before ordering starters. At one point the waiter disappeared for over half an hour. The steaks were not cooked properly. The vegetables were over cooked. The staff and manager were not at all sympathetic. Time for this historic rest to get new management and staff. It hasn't been this bad there since the infamous Tobacco Co. cocaine days of the 80's.
A Resounding "NO" – The bread had an odd herbal undertaste that was, frankly, unpleasant. The salad was completely saturated with dressing. The pasta primavera was mostly pasta with a very small amount of vegetables, including, unfortunately, huge chunks of near-raw broccoli. The dish was bland and definitely needed more sauce. I made the mistake of ordering an apple tart. Don't bother. The dessert was tiny, with a few apple slices tucked into a dry, grainy crust. The pastry was hardly light, hardly flaky, and hardly worth the price. This restaurant is over-priced, over-rated, and a la carte. I will never be back. There are too many other wonderful dining establishments in Richmond to waste time and money here. No thanks.
Don't waste your time!!!! – My husband took me to the Tobacco Co. for dinner. I would go on and on to write a long terrible review but I will make it very easy for you....since like you if I am paying $200 + for a dinner for two I would expect it to be perfect!
-Terrible host staff!
-Terrible waitstaff! (dressed like little streetwalkers- seriuosly...and I'm not a prude)!
-Terrrible bartenders! The guy was extreamly rude to my husband -he ordered two glasses of wine at $16.00 per glass the bartender acted like my husband was a nuisance!!!
-Terrible ambience - dark and smelly!!!
-Terrible smell thoughout the whole resturant - did not smell like great food was abound!
-Romantic? Not in the least! Felt like cattle being hurdled up flghts of stairs to find a table!
-Just very dark and dirty!
I went there for my birthday dinner, wow, glad we went someone else for dessert to wash a little off that nightmare!!!
Rude Staff – Worst service ever. Staff was rude. Not impressed. Don't waste your time here. The bouncer is rude and thinks he owns the world.
Why the hype? – What a disappointment! Good atmosphere but the food and service is horrible! I have dined there twice and on both occasions they have severely undercooked their red meat. The rest of the food was plain and tasteless almost like cafeteria food. The waiter didn?t even ask us if everything was okay after he served us. We decided to order dessert and the dessert chef had gone home! Did I mention it was graduation weekend? Tobacco Company needs to spend more time on their food and less on their decor.
One of our 2 fav restaurants in Richmond. Almost everything was perfect! – My husband and I are quite picky, and go out to eat each Saturday, and this past week was my week to choose. As we are fairly new to the area, the website to Tobacco Company seemed intriguing as well as teh menu, so I made a reservation. The hostess explained to me that they had one table that was actually IN an elevator, so I requested it. We arrived last night, and I was granted my request. The ambience of the whole place was GREAT. The elevator table was very intimate, as were many of the tables. I do not think there was a bad table in the house. Each floor was so different and had a fantastic vibe from the hand crafted architecture, so the different "offices." Our server- Graham was great. One down side, was they did not have still bottled water- only sparkling. The wine list was decent, and there was actually a cocktail waitress (as well as a cigar waitress like in decades past). The bread was sourdough, hot and wonderful. And we didn't have to ask 54 times for it, like many places we've been to. We didn't even have to ask. It arrived immediately- just how we like it! The caesar salad is prepared tableside, and when Graham overhead that I liked lots of garlic, he went away to get more. I am a Caesar SNOB and eat it EVERY week, and have yet to had an incredible caesar in richmond. This was the best caesar, not only in Richmond, but the best I've ever had. In my life. That says a LOT. My husband ordered the special and loved it, and I ordered my weekly steak, which was prepared perfect. The dessert selection was so-so, but my dessert (the du jour- a mixture of mik/white chocolate mousse) was actually very light and tasty. My husband hated his latte and thought it was watery, but other than the latte and lack of bottled water, this was one of the best experiences we have ever had here in Richmond. HIGHLY Recommended!!!!
Steer Clear of The Tobacco Company Restaurant – On a recent and first business trip to Richmond, I was directed to the Shockoe Slip area where I walked down Cary Street and encounted The Tobacco Company restaurant. I was completely ignored by the lower level hostess and had to ask for a table. I am certain this is because I was a lone female visitor. I was directed to the upper level hostess where I was again completely ignored while the hostess attended to a number of inane duties. I watched in dismay as I was completely ignored but eventally asked for a table. I was then led to the absolutely worst table in the restaurant - a tiny table for two immediately adjacent to the door to the kitchen and under a coatrack where people kept interrupting me to get their coats and hats. Please note this was around 2 pm and the end of the lunch rush with plenty of other tables available. I ordered the Grilled Cuban Sandwich which was dry and tasteless accompanied by a fruit cup with either tasteless or tart fruit. On my return home I emailed a letter to the person listed on the website as the Director of Operations, James McNamee, listing my complaints and dissastisfaction with my treatment, only to find the email was unable to be delivered because his mailbox was full. I then forwarded the email to another person listed as a contact on their website, Shannon Hicks, Director of Marketing, asking her to forward my email. After not hearing anything for several weeks, I attempted to resend my original email to Mr. McNamee three weeks later and still found that his mailbox was full. I am returning to the area next week and intend to avoid this place like the plaque and also to let my business associates in Richmond know of the service and lack of response to my attempt to communicate my dissatisfaction. There are plenty of other restaurants to choose from!
great good. – Good service, GREAT food, fun atmosphere. Definitely recommend it. Went for lunch but looks like a fun place to have a drink in the evening
Nice atmosphere, food not consistent – The ambience is great, but the food quality is not consistent. I do NOT recommend the oyster chowder; they say it has butternut squash in it but I could not detect it at all, and the oysters were VERY sandy. The crab croquette appetizer was good, but the dipping sauces included were average. My friend got the Chicken Chesapeake which was amazing - chicken topped with crab, sundried tomatoes, shitake mushrooms in a cream sauce - delicious. I'd recommend lunch there; dinner is way too expensive.
Best restaurant I've experienced in this area! – I stopped by with two friends late on a Wednesday night, and it was packed! Nonetheless, we were seated immediately, and the service was great for the rest of the evening -- seamless, attentive, and polite. We started off with cocktails and then each ordered different seafood dishes, which we all thoroughly enjoyed. Sure, it's a little pricey, but what else can you expect when it's seafood at a nicer restaurant! The ambience was great, the food was amazing, and I don't have a single complaint. Street parking seemed near-impossible, but we found a nearby parking garage that only charged $2.
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