Veterinary Emergency Ctr

(804) 353-9000 | View Website

3312 W Cary St, Richmond, VA | Directions   23221

37.554725 -77.484240

Open Hours

Mon. - Sun. 24 Hours

 
Animal Hospitals, Veterinary Services, Veterinarians  more

More Categories: Emergency Vets

Neighborhoods: Carytown - Museum District - Scotts Addition, Carytown

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Reviews for Veterinary Emergency Ctr

Doesn't Recommend
over a year ago

My dog was taken there a week ago and I was stuck with a huge bill! A week later, his condition has gotten worse and just found out that it was a totally different issue. So basically I just paid a huge bill for my dog to be misdiagnosed. Will never take to Carytown again. They are all about money and the people that work there can never give you a good explanation on your dog's condition.

Recommends
5.0
over a year ago

Saved my dog's EYE !! – These guys were great, my dog had run into the corner of a picnic table and puncture his eye. They did a temporary treatment and antibiotics on the eye until they could get him in with their specialist. An eye specialist for dogs who knew! and they were able to do surgery and save his eye and his eyesight. ! AMAZING!

Yes it's costly as everyone else has put,but it was a specialist and they were all amazing.

Doesn't Recommend
1.0
over a year ago

Money...Money....Money!! – I had to use the VEC about 3 years ago and found them very helpful and caring. Although it was quite expensive it was worth it to me to have my dogs well taken care of.

My most recent visit was a 180 degree difference.

The VET hadn't even put her hands on my dog and was all ready telling me that he had to stay at the center for several days with IV fluids, abdominal scan, extensive tests.........did I mention she hadn't even put her hands on the dog at this point!! Nothing....she barely even looked at him.

I refused the treatments telling her that I did not want to leave my dog there and that I wanted to take him home to treat him.

She had that audacity to make me wait another 25 minutes while she supposedly wrote up her notes and release only to come back to me suggesting that she needed to run blood work and sell me some outrageously expensive supplement.

I refused again telling her that I just had a full blood panel run 2 days before of which she had the results in her hand!!

It was quite obvious that the agenda was to push as hard as she could to get me to agree to as many things as she could come up with.

Something has changed at the VEC....although always expensive, the vets used to be caring and helpful....offering alternatives.

Now it appears to be all about pressuring and the money.

I will make my way to the VRCC in the future and avoid the VEC.

Doesn't Recommend
1.0
over a year ago

It's all about the money – We took our dog there because it was the only place open on a Sunday and holiday weekend. The vet was extremely nice but I don't agree with what all they did for our pet. They gave her a bag of fluid then turned around and gave her a shot to get rid of the excess fluid. Our dog was drinking plenty of water so we didn't see the need for the fluid. Plus they give you an estimate of the bill in which you sign before they do anything but they did extra stuff afterwards which brought the bill up even more. Example the vet thought our dog needed an Elizabethian collar so she would not lick the incision she had. We told her that she had not bothered the incision yet (dog would have had to be doublejointed to lick there) but the vet had them to put one on our dog anyway...looked at the bill after we left...$30 for the collar alone!! We may have to go there in the future in an emergency but we will be more cautious.

Doesn't Recommend
1.0
over a year ago

Dont go there. – Seemed to me that its more about money than saving your pet. My dog had been shot. Rather than really doing something for my dog. They just wanted to observe and charge $2k for her to keep over night. They were not willing to provide any good information only prices. No xrays were taken and they told me if they didn't keep oxygen on the dog she would die. They said she would die if they gave her back. After I had heard enough bull I told them to give the dog back to the person who brought the dog there. At that time they gave the the song and dance about how the dog is suffering and I should let them kill the dog there. I told them if my dog was going to die, it would die with me. As my friend departed this clinic they charged $500+ and the vet told him they didn't recommend taking the dog to anyone else......Go Figure. Today {the next morning} the dog is aleart, and eating. I have made a appointment with another Vet that I know has my dogs better interest in mind.

Doesn't Recommend
2.0
over a year ago

Beware Beware – My dog wasn't eating so I went to VEC on a Sunday morning. After a LONG wait, the vet told me that the dog was in pain due to neck strain. They gave her a pain injection and pain pills. She wasn't eating ...so she wouldnt take the pills. I had to go back at night to get IV fluids because she wouldnt eat at all.

To keep a story short, I have a bottle of pills from VEC that are useless. My vet today examined her and the reason she wouldn't eat was due to the PH level in her urine. Her food was affecting the levels. She doesn't need to be on pain medicine or anything else like that. The people were very nice there but I walked out of there paying $200 twice for problems that were not there. How can I put a leash on a dog that has neck pain? If at all possible, I will never go there again. It was such a misdiagnosis that it was not even funny.

Recommends
5.0
over a year ago

VEC = COMMITTED TALENTED COMPASSIONATE PROFESSIONALS – Jan said it right: While many people complain about the cost of VEC care, please understand that you are there after hours, on weekends, or otherwise outside of the normal hours of work or else you would be at your own vet. This and the ability to administer many other tests than a regular vet can possibly afford to support.

VEC is THE BEST at emergency care. No emergency is trivialized! I brought in my wounded companion for the ICU and just moments later an animal that was severely wounded in a house fire next door to VEC was rushed in and cared for immediately. The DVM attending said, and I quote, "Even if she can't figure out payment now we will be treating the cat".

Dr. Hong & Dr. Shana used their education and compassion to care for my Marty McFly and I will never forget it!

Recommends
5.0
over a year ago

Wonderful People filled with Compassion – While many people complain about the cost of VEC care, please understand that you are there after hours, on weekends, or otherwise outside of the normal hours of work or else you would be at your own vet. This and the ability to administer many other tests than a regular vet can possibly afford to support -

Our own experience, thought expensive, was without price since they helped our familty through the sudden loss of a beloved pet due to an illness her regular vet in Richmond did not see even though he saw her three times in as many days. The last time he was shutting off the lights to get us out of there since we assume he had something more important to do than see to a very sick patient. The long and short of it was he administered a shot of benedryl that almost ended the life of our pet horribly by suffocation! Emergency Vets reversed this error though we lost our baby two days later, she was comfortable, cared for/ and so were her family!

. These folks are heros.

Recommends
5.0
over a year ago

SO MUCH BETTER – The Veterinary Emergency Center has been in Carytown for over 25 years. I actually had a bad experience ten years ago and have avoided the place. I had a true emergency and I AM so glad I went there!! The place has changed so much all of the staff were care, professional, and compassionate to my family and dog. I didn't even know they had board certified doctors in Internal Medicine, Cardiology, Surgery, and Radiology. The place has changed ALOT in ten years. Wish they did regular vet stuff.

 

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