Richmond >Health & Medical Services >
Doctors >Insight Physicians Pc
7101 Jahnke Rd, Richmond, VA | Directions 2322537.515684 -77.526097
Neighborhoods: Westover Hills - Forest Hill Park, Hioaks
good morning. what a disgrace ;-) I have been calling & calling trying to obtain a new patient appt. there's only 1 person apparently that can handle such a request and she & I have been playing phone tag for several days. I called first things this morning and that person answered to ask me a few questions and then transfer me to voicemail to leave the same information I have already left several times. it was the person! really?! the negative reviews on here are correct. the first female to answer after I left my first message was "smart" and I attempted to give benefit of the doubt. thank you.
obnoxious office staff - but Dr Ali is great – Office staff is disrespectful, unprofessional and downright insulting....since 2010 the people who answer the phones are surley and sound like they are sitting on a nail. I scheduled an appt with Dr Ali for my son who has been seeing Dr Ali for 3 years. My son moved to DC last year but still wanted to see Dr Ali and drove 4 hours for an appt. The office staff canceled the appt by leaving a voice mail saying my son needed a new patient appt since he had not seen him in about a year (new patient appt are more money than regular appt). when I ask questions of the office mgr Judy Beasley she told me my son was old enough to make his own appts and his mommy should not be involved. What a crock! I make appts for my daughter, my husband and 2 grandmas....what is your problem front desk people!!! Ofs Mgr told me to find another doctor if I did not like their service...I like Dr Ali but his staff is hurting his business ....what a bunch of losers
Dr. Ali is amazing! – I have to agree that the people answering the phones are seriously clueless. However, I can tell you that Dr. Zaffar Ali is one of the best doctors I have seen. He really cares about his patients. At a time when I no longer wanted to live he really reached out to me and helped me turn my life around. Without him and his dedication to his patients I would not be here.
Call Service without the "service" – Insight Physician should replace that person answering their phone beacuse she provided no help at all. At leat you get a better response from a voicemail than her. She provided more aggravation that compounded by problems than she did in helping. BLUF-the service provided is marginal at best!!!!!
Appointment secretary??? – My daughter is in Tucker's 2-North and pretty much out-of-it. She's been there for weeks without any progress. I was called to a meeting with her Insight Physician psychiatrist, he didn't show. Now I'm getting the run around with his office numbers about rescheduling. How much effort and time does it take to make one appointment? I plan to persist to find out. I finally got some information: "Tucker's has a note from me for Dr.Vozza to call." "Dr. Vozza makes his own appointments."
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