Shoes >Saxon Shoes
11800 W Broad St Ste 2750, Richmond, VA | Directions 2323337.656987 -77.618352
Mon-Sat 10am-9pm ; Sun Noon-6pm
Poor Service – I am disappointed that a foot specialist would recommend Saxon Shoes after the experience that I had. The customer service was a nightmare. Education of the shoe sales woman zero. I will not recommend Saxon to anyone
POOR CS – Most importantly I am disappointed that a foot specialist would recommend Saxon Shoes after the experience that I had. The customer service was a nightmare. Education of the shoe sales woman zero. I will not recommend Saxon to anyone!
Very poor customer service..... – Each time I have gone into this store, I have managed to find shoes with little help. The Back Room sales people are the exception.....always friendly and very helpful. But, even when I do find shoes, checking out is a nightmare. Each time I have been in line, there has been one cash register open, with people waiting while there are 2 or 3 other salespeople ignoring the situation. Yes.....someone was eating behind the counter while not paying any attention to customers waiting. What a shame.
Love the selection here. The clerks were courteous, and the prices were not that bad.
GREAT STORE – The shoes are by far the best around even if they are on the little high side.
Anitawalker55 if you are from around here you should know who the kids dept work there ar MULTI signs downstairs regarding sign in and since each worker spends the time to fit shoes correctly on the kids it takes time RUSHing get you nowhere except wrong shoe sizes! Get a life .
Not what it once was... – Dockers? Hush Puppy? Timberline? I can find a better selection of these mediaocre brands at Shoe Carnival. I went to Saxon's - Richmond's "premiere" shoe store to find quality shoes that I couldnt; fine elsewhere. What a disappointment. I wear a 12 W, and had hope Saxon's would have more in that size to choose from - but no. For mens's shoes - keep looking.
WORST CUSTOMER SERVICE EVER – Today I visited your store at short Pump Town center in Richmond , VA. When I walked in with my mother there was no greeting or can I help you. We looked around for a few minutes and atill no help. Thats when I saw a yellow pad laying on top of a table that said "sign in". I did so for I really needed to buy my 2 grandchildren a pair of shoes. I found the shoes I liked , still no help. Throughout this whole event, ther was a young short dark haired lady at the register, "eating a bag of cheese doodles". I hate to think that this is the way that you run your store, because this will not make you any money. I was embrassed and disgusted and preceded to leave the store without ever being acknowledged. I the went and found my grands some shoes. Poor customer servive exists in this store.
Unsurpassed selection and service make this shoe store a Richmond institution. – The Scene
Saxon's is on the "A" list of Richmond institutions. In fact, the store's legend and reputation extends throughout the state--it's not uncommon for Virginians to make a day trip for some serious shoe shopping at this family owned and operated business. Reputation, large inventory and superb service guarantee repeat customers and keep the legend intact. Prices aren't cheap, but the annual spring and winter half-price sale draw major crowds.
Saxon's has an unsurpassed selection of women's, men's and children's shoes. Casual, athletic, formal, trendy, boots and bridal selections in every style, color and size are in stock. Well-known brands including Anne Klein, Cole Haan, Coach, New Balance, Stuart Weitzman, Trotters, Dexter, Bass, Enzo Angliolini, Timberland and Rockport fill this attractive West End store. The handbag and accessories department also features one-of-a-kind treasures.
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