Richmond >Automotive Sales & Services > Burford's Auto Works
7901 W Broad St, Richmond, VA | Directions 2329437.622124 -77.526977
Monday - Friday 7:00 AM - 6:00 PM; Saturday 8:00 AM - 3:00 PM
A great friend referred me to Burford's Auto Works in March. I have been very satisified with the great work, honesty they have provided. Without any reservation, I would certainly recommend Burford's. In fact, I have been recommending to co-workers and friends.
Bufords Auto Works – I highly recomment Buford's Auto Works. I just moved to the area and didn't know who to go to for a replacement of my inner tie rod. Alot of the places I was calling wanted from 250-300!! I may be a girl but I know what I should and should NOT pay for auto service. I decided to try a couple more places, one being Bufords and I was immediately surprised. The woman I talked to was so nice, and wasn't hurrying to find out what I needed/wanted. I told her I needed my inner tie rod replaced and that I wasn't going to pay 200-300 for it. She immediately laughed and said she was glad I called them, she got the head mechanic on the phone and I realized what compassionate, honest, and reliable they really were. He told me he would do it as fast as he could and that to expect no more than 165 for the total. The next day, I brought my car in, they only took 30 minutes and the man I talked to the day before recognized my voice. He said, you know what? I'll make it a few dollars cheaper, so he wrote the ticket as 158.63. I was AMAZED, I will NEVER go to pepboys or merchants because they just care about money and taking as long as they damn please so I pay more. I love Bufords! I continue to go there now!!
BEST SHOP IN TOWN – I highly recomend Buford Auto Work , our first experience with them was back on the 90's , when they fix our daughter little convertible with a lot of problems, which no bodyelse fixed before . After being dealing for years with the dealers shops , last year I remembered their good service and went back to the shop , they worked on three of our household cars , I received the most caring services , always attentive to our concerns , always honest , reliable ,and respectul , Explaining all details of the cars problems, advising about it cost at very rezonable price For me , they are the best in town
I understand that is a family bussiness that deserve our support
Great Repair Shop – I wouldn't take my car anywhere else for repairs. They have great mechanics and have always been honest about the repairs my car really needs. They take the time to explain and show me how things work and why the repair is needed. My kind of shop.
Asked for money up front! – They gave me a good price, but 3 days later ask for the money up front, stateing they dont know whats wrong with the car..
I'm not sure if i would recommend these services..But it may be my only option.. I hope we can edit these things later if i'm wrong.
But it is highly unusual for an auto mechanic.. to not know what is wrong with the car having parts, and a desciption of what needs to be done.
And then to ask for money upfront. Thats just asking for trouble..and a sure sign they dont know what they are doing. usually
Unprofessional crooks – They charge labor as much as the Jeep dealer ($90/hr) do the job without calling for permission about the expenses (Jim: "we do not call") and charged me $49.50 for 2 light bulbs (Sylvania 9145) that cost each $6.78@Walmart, $9.99@Autozone, saying that Fisher (Federated) Auto Parts charges them $24,50 each. The whole job consisted of replacing the left headlight wiring kit that I provided (the dealer offered to do that for $45 if I left them my car for the day) and replacing the 2 fog lamps: final bill $147.19 @ Buford Auto Works, 7901 W Broad Street, Richmond VA 23294
Some of the worst customer service I've received – The only reason I didn't give these guys 1 star is because I can imagine worse. The number one reason I give them 2 is due to customer service. I work on my own cars, and the only reason I went here was to have an inspection. Simple enough, right? Well, first they fail my inspection because my tie-rod was "loose". Now mind you, I've been working on cars since I was 14, I know when a tie-rod is loose. So after the mechanic there showed me it "move", he tells me he can't allow it to pass (after further inspection at home, the tie rod was NOT loose at all). Then, after I out right told him that I just put a new head gasket on my car myself, he has the nerve to try and charge me $150 for a tie-rod, and that's without labor. So I went home, bought a tie-rod from Autozone for $30, and replaced in in 1 hour. Went back again and even though they were suppose to be open until 7, they closed an hour early. Because they wanted to I guess? They never had a clear excuse. I can't really go to many other places because I get off work at 6, and most mechanics close at the same time. So I make sure the next day they will be open until their normal hours so I can get re-inspected. I get there, they pull my car in and they immediately tell me I need to take it back home and put my cut out back on. A cut out is a plate on my exhaust that when taken off, makes it louder (I have a "muscle" car). This plate takes a wopping 30 seconds to put on. It's 3 wing nuts that hold a plate on. I asked them to put it on and they said no. I asked them if it will charge me more for 30-60 seconds worth of work, and they said just bring it back later. I guess they wanted to go home, or they just wanted to give poor service, I don't know what it was. Needless to say I went somewhere else for the inspection. That's my experience. Apart from their outrageous prices I don't know much about their repair service quality, but their customer service is sub-par, and that's the nice way of putting it.
I highly recommend this Exxon station! I have been coming to Burfords for years for anything from gas, to inspections, and SEVERAL flat tires from driving through home construction sites! I have rented many trucks from them as well! The Burford family is always welcoming, and provide good old fashion service! BEST SERVICE STATION IN RICHMOND!!!!!
several visits later...it's still not fixed! – I just today went to pick my car up for the 4th, yes 4th, time of physically being left in the shop for the exact same repair work. I got my keys, got in my car and......yep, you guessed- still had a problem. So, once again I am having to leave it there to be "fixed"--if that's what they really are doing. That's just the short version though....I've gone by for day visits just as many times for the same problem. It's a simple problem with the power steering, but they just keep screwing it up! I have been nice up until now, but just told the owner that this was no longer acceptable. He got defensive....and a few minutes later he hung up! DO NOT TAKE YOUR CAR HERE!!!!!
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