Richmond >Automotive Sales & Services > Concours Auto Detailing
8709 W Broad St, Richmond, VA | Directions 2329437.632700 -77.540971
I can't believe anyone would have an issue with this place. For $250, they saved the paint on my classic Saab 900, cleaned and softened the leather interior, scrubbed and cleaned the carpets and installed new emblems on the car. Top notch, top quality, customer friendly and the best in town. No one else comes close to these guys.
Awesome Detailing – Concours does a great job on any vehicle...new or old, small or large. From a $30 hand wash on my newer SUV to a $200+ detail on my old Pontiac Bonneville, I am very impressed with the work quality. Unlike some other wash/detail places, Concours takes extreme care to eliminate/prevent paint swirls. Little touches like spotless door jambs and dressed firewall molding set them apart from other operations. Even before I purchased a detail job, the staff helped me out by removing white road paint from my car for a nominal fee. After a neighborhood kid got in my car with red clay shoes, they also extracted my carpet FOR FREE. I have never heard of a car detailing place doing free work just to be nice. 5 star recommendation from me!
Disappointed – I've heard rave reviews on this detailing company and was excited to take my car to have it completely detailed. My car is in great shape and I am sort of beating myself up for taking it in the first place because initially it was a waste of money. A good vacuum and wax job would've worked. However, I had some minor dings, scratches, and chips from rocks and other items and that was what I mostly wanted to be repaired. I made special arrangements to drop my only car off at the shop for a detail service. When I picked up the car (the next day) I looked around it and unfortunately, I did not see much difference from when I dropped it off. I expressed this to the young man checking me out. He told me that was the best they could do and proceeded to charge me $250. I relunctantly paid the $250 to get my keys and go home as I had no other ride at the time. When I got home I was getting ready to put something in the trunk and saw that my trunk was still dirty. I called and spoke with the man I spoke with when setting the appointment and he asked that I bring the car back for them work on it. I expressed to him that was difficult for me because I lived 30 minutes from there and their hours are during my work hours. Not once did I get an offer of a percentage back or anything. I doubt they spent more than 20 minutes on my car when they had it from 8:00 a.m. to 12:00 p.m. the next day. I am just extremely disappointed in both Concours and myself for wasting a ridiculous amount of money for a car wash and vacuum. You live and you learn!
Great Detailing – I have been taking my cars here for years and i know most of the people there by name i have yet to find any body in this town that is even close to there quality and the extensive work that they do. Yes they are a little pricey but worth every penny i don't about this keda lady but yes some time there are things that can't be fixed thats just how it goes. They put cars back to "LIKE NEW CONDITION" to put a car back to original condtion after years of abuse is absurd to think that could ever be done with conventional means of cleaning. Although i can say every time i get one of my cars back its as perfect as it can possible be and thats how they have always been and should always be. I couldn't imagine taking my cars any were else.
POOR QUALITY DETAILING – I chose to get a interior and exterior detail for my SUV. I had some stains that I was concerned about and went by before making my appt. to show them the stains to see if they could be removed. I was told that the stains could be removed. I was also told a full interior detailing job would be done. To my surprise I was charged $400 and so as you must expect I was looking to see a new truck. I was very disappointed first of all I was called later after I dropped the truck off and was told that the credit card machine didn't work and I had to pay cash or check. Then when I picked up my truck most of the stains were not removed however I was not notified that this was a issue! The co-worker who took my payment was very unprofessional and as soon as he got his money left and went to the garage. This was my first time at this so call professional business so I was expecting for him to go over the work that was done to my truck, at least walk me to my truck. This business charges way too much money!!! In the end the manager did give me some of my money back. However, I will never recommend this place!!! The bad part about it is a friend recommend me to them! DO NOT WASTE YOUR TIME OR MONEY! YOU ARE BETTER OFF DOING IT YOURSELF OR GOING TO CARPOOL!
Sorry you had such a poor experience with that Detail Shop. Some employees and managers of shops are in the business for just that, "the business".
My wife and I own a small Mobile Auto Appearance business, "Miranda Detailing". We are family owned and operated. When it comes to cleaning and detailing we take our services very seriously, if you have any questions concerning our services visit online mirandadetailingdotcom or call 804-972-3051.
Phil & Jess Miranda
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