428 N Lynnhaven Rd, Virginia Beach, VA | Directions 2345236.846764 -76.082191
Mon. - Fri. 8am - 6pm;Sat. 8am - 1pm;Sun. CLOSED
Neighborhoods: North Central
Not pleased! I'm a new customer and used their VIP card for an oil change. I didn't realize it as I pulled off but they forgot my inspection sticker. Wasted time driving back there and having to wait for them to bring it into the shop to put the sticker back on. I was honestly forgiving that time and thought it was just a careless mistake. The second time I came in for some repairs and was quoted a cheaper price over the phone, only to be surprised when it came time to pick my car up. That's 0 for 2, Citgo. And I still have an entire VIP card to use up!
***Update: So after another visit and having some repairs done, they did it once again. Quoted me one price over the phone, but a much higher price when I picked my car up. More than $100 at least. Is this part of their sales tactic? Yes, my car works fine now but that's not the point. Quote me a price and stick to it. Be honest with your customers and you're likely to keep them.
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Ripe Off!! Unprofessional!!!!!! – I had a Groupon for a wash and vacuum, so I decided I would get my oil changed and my tank topped off. THEY forgot to charge me for to gas and then threatened to report me to the police as a drive off if I didn't give them my credit card over the phone or drive back there. Very nice way to treat a new customer! Shady! Scam! Totally Unprofessional!
Fantastic Service - Invaluable Service to King's Grant – It is very hard to find an auto mechanic/garage these days that don't specialize in increasing your bill. It seems this is more the norm these days, and have encountered it first hand until I drove by this garage.
Since then, I go to them exclusively for all auto issues I cannot solve myself. I have recommend them to all my co-workers and I know they have gone and used them, and feel the same as I do.
Excellent customer service + always explains + accomodates my demanding schedule
They are the reason that I come here – Lonnie is the best! Gary is phenomenal! Reason i come here!
Friendly feel! – great! a friendly/neighborhood feel!
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