3711 Bonney Rd, Virginia Beach, VA | Directions 2345236.839234 -76.101137
Mon-Fri 8am-5:30pm, Sun Open 24 Hours
Neighborhoods: North Central
My experience at Auto-Graphicks – This was my experience at Auto-Graphicks. I came across their website & was impressed by their auto-restoration services that they described online. So I thought I would give them a try since those were good skills to have & I only wanted the best body work. I decided to bring my car in mid-March 2011. This was even though I got the estimate back in Dec. 2010 but I wanted to wait for the weather to warm up so they can do their best work while not freezing. As you can tell I am into the little details & care about how things are done.
My vehicle had paint missing on the rear quarter and the panel was slightly pushed in. I was told that the bumper & panel would need to be painted and a bracket repaired. I was quoted nearly $900 for this repair which was going to be out of my own pocket. After they had my vehicle for approximately 5-7 days, I picked it up. My vehicle was only a year and a half old so I was still in the phase where I notice every little thing. Well I can see some type of boundary on my paint. So I brought it to their attention. The company told me it was a primer line. Huh? I never saw a primer line after a repair job before.
During my estimate, I was told that they would paint the rear panel all the way to the front part of my vehicle where it leads to the windshield. Thatâs understandable so the paint job would seem continuous. I brought this up and asked them why would there be a primer line if the panel and area leading to the roofline and towards the windshield was suppose to be painted as a whole. The company then told me it was there because of the dents that had to be fixed. Remember folks, I never had any dents only a pushed in panel.
During our discussion on the so-called primer line, I brought to their attention about a paint nick I created while cleaning the car before I dropped it off. I asked them why that nick was not covered by paint since the panel as a whole was to be re-painted. They told me that they missed that part.
Are you kidding me? The reason I went to these folks was because of their auto-restoration skills. You would think that the purpose of auto-restoration would be to bring it to the original condition. At this point, I started to carefully look at my bumper because they told me they would have to remove it so they could fix the bracket and repaint it.
Well guess what, I also see a primer line in my bumper too. Not only that, I still see a nick on my bumper that was there before I brought it in. So even though I was told that it would be repainted, it seems that this was not done since nicks would have disappeared during the repair.
The company never offered to repaint over the so-called primer lines. They did offer to use fine grit sandpaper to buff it out. I was also told to let it cure in the sun for a few days and it would disappear. Well itâs almost May and the primer lines are still there. You can tell where the new paint and the original paint separates at this boundary and this is on my rear panel & bumper. On top of that, there is some bumps under the paint job as if they painted over some dirt particles. You can actually see and feel it. Not good!
I had to pay nearly $900 for this repair out of my own pocket during this rough economy. I feel that I didnât receive the work that the company told me during the estimate. Money could have been saved in helping pay for more baby supplies & food for my little girl instead of me having to see primer lines on my paint job! I got what I paid for, I guess it was an expensive learning experience.
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