1620 Centerville Tpke Ste 113, Virginia Beach, VA | Directions 2346436.788391 -76.195519
Mon Open 24 Hours;Tue Open 24 Hours;Wed Open 24 Hours;Thu Open 24 Hours;Fri Open 24 Hours;Sat Open 24 Hours;Sun Open 24 Hours
Jake arrived on time, inspected my stuff and proceeded to give me the best sales presentation I have ever seen. By the time he finished, all the questions I should have asked were answered and all of his recommendations made too much sense to do otherwise. He completed the work the next day and the new system works great.
Without a doubt A-1 is the worst company that has ever done any work in my house. They are deceptive, overpriced, they will take as much of your money as they think they can get and will not reply to e-mail or phone calls after. I only wish I had done my research before using them, I could have saved several hundred dollars using a different plumber
Filed on : March 29 2014
Filed by :
5865 Beechwalk Dr.
Virginia Beach VA 23464
Filed against :
A 1 American Services, Inc.
1620 Centerville Turnpike, Ste. 113
Virginia Beach VA 23464-6500
Price Gouging - Over charging scam to get payment for service call for doing nothing.
My hot water heater thermostat was kicking out so I asked my wife to call someone to replace it because I was too busy to do it myself. A-1 American came to the house and Shaun B, one of their technicians told her it would cost $511 to replace the thermostat but he would give her a 15% discount plus a $50 credit and replace it for $384. I was working out back when my wife told me what A-1 was going to charge; I went back to the house, looked at Shaun and told him he must be crazy! I told him I could buy a brand new water heater for less than what he was going to charge me to replace a $20 part. He apologized and said he had nothing to do with his company's policy on charges, so I asked him to leave. Shaun then informed me that I would still be expected to pay a $78 service charge for him coming out. I learned my lesson and will never deal with A-1 again! I was expecting to pay about $125 to $200 at the most for changing out a thermostat. I did not expect A-1 not to make a profit but $384 for a 10 minute job for a $20 part is an absolute RIP OFF! Today I will replace the thermostat myself, I called Lowe's and I can get a thermostat from them for $15. I like to think what goes around comes around and one day A-1 American will get what's coming!
Your Desired Resolution:
I expect a refund on service call.
Technician, Fernando outstanding in the performance of the job completed.
I just had a Goodman Heat and Air unit installed by A-1's installer, Jake. We recognized right away he had many years experience and knew what he was doing. Even though, we shrugged at the expense of a new unit, having priced them already, Jake was able to provide us with a well known product at a much lower cost and installed it less than 24 hours later. We were very happy and felt the difference within minutes. We are very satisfied customers!
Bryan was very professional and knew his job well. It was late in the day, but he was determined to replace the water heater so we could have hot water that night. He did a great job and left the area cleaner than he found it.
We called A-1 last year for a furnace issue. William came out and told me what the other plumbers said was not correct after one of them put a valve that didn't solve my problem. I dealt with it for 9 months. When we decided to convert from fuel oil to natural gas, I called William since he was honest with me before. I knew I didn't need anyone else, but William. He and his assistant, Wes, installed my new gas furnace and did a terrific job. They ran into a glitch and called the plumbing supervisor who came by to double check William's assertion. This kind of teamwork and professionalism is invaluable in today's competitive climate. I wholeheartedly recommend A-1, but would ask for William and Wes to do any furnace or boiler work. They have my full faith and trust.
BUYER BEWARE! This place is a RIPOFF. I don't know how much clearer I can be, CONSIDER YOURSELF WARNED!
Outrageously overpriced and they seem completely okay with taking advantage of the elderly. Pretty disgusting in my book. They took a part off the furnace (of an elderly family member) that was still under warrranty and said it needed to be replaced, without ever mentioning the fact that they would be getting the replacement part for FREE. The quote for 30 minutes work and a free part was nearly $1,000. However, they did give a senior discount of $150 to make it mid $800's. Serisouly? DO NOT USE THESE PEOPLE.
I am a new customer and was very pleased with the service that was given by William, and would recommend him to all my family and friends. William did a great job!!!
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