1620 Centerville Tpke Ste 113, Virginia Beach, VA | Directions 2346436.788391 -76.195519
Mon Open 24 Hours;Tue Open 24 Hours;Wed Open 24 Hours;Thu Open 24 Hours;Fri Open 24 Hours;Sat Open 24 Hours;Sun Open 24 Hours
I just had a Goodman Heat and Air unit installed by A-1's installer, Jake. We recognized right away he had many years experience and knew what he was doing. Even though, we shrugged at the expense of a new unit, having priced them already, Jake was able to provide us with a well known product at a much lower cost and installed it less than 24 hours later. We were very happy and felt the difference within minutes. We are very satisfied customers!
Bryan was very professional and knew his job well. It was late in the day, but he was determined to replace the water heater so we could have hot water that night. He did a great job and left the area cleaner than he found it.
We called A-1 last year for a furnace issue. William came out and told me what the other plumbers said was not correct after one of them put a valve that didn't solve my problem. I dealt with it for 9 months. When we decided to convert from fuel oil to natural gas, I called William since he was honest with me before. I knew I didn't need anyone else, but William. He and his assistant, Wes, installed my new gas furnace and did a terrific job. They ran into a glitch and called the plumbing supervisor who came by to double check William's assertion. This kind of teamwork and professionalism is invaluable in today's competitive climate. I wholeheartedly recommend A-1, but would ask for William and Wes to do any furnace or boiler work. They have my full faith and trust.
BUYER BEWARE! This place is a RIPOFF. I don't know how much clearer I can be, CONSIDER YOURSELF WARNED!
Outrageously overpriced and they seem completely okay with taking advantage of the elderly. Pretty disgusting in my book. They took a part off the furnace (of an elderly family member) that was still under warrranty and said it needed to be replaced, without ever mentioning the fact that they would be getting the replacement part for FREE. The quote for 30 minutes work and a free part was nearly $1,000. However, they did give a senior discount of $150 to make it mid $800's. Serisouly? DO NOT USE THESE PEOPLE.
I am a new customer and was very pleased with the service that was given by William, and would recommend him to all my family and friends. William did a great job!!!
I tried to fix a faucet and messed up. A-1 American sent out John who fixed my problem. He was so kind and so professional that I want to thank him and let everyone know how good the company is! He had to go out and purchase a new faucet for me, and he even let me choose the cost range! I HIGHLY recommend this company to all!
Larry and John did a great job in fixing the leak that was under my house. That team was very professional, GREAT JOB.
We had a AC unit go out and with 2 small children we had to get it replaced. A1 was affordable with fast service and the turnaround for the installation was professional, quick and supported by a informative staff that answered all questions.
DO NOT USE THIS COMPANY. I cannot stress it enough. They are "F" rated on BBB. They will not give an estimate over the phone, and then when they try to price gouge with a ridiculously overpriced amount, you are stuck paying $78 for the diagnostic fee. On top of that, they will show you what you think is a written estimate (calling it a "work order"), and try to get you to sign. When you do, and you try to cancel, they will want 10% cancellation fee!!! Look at ripoffreport.com and complaintsboard.com. The locals here (we are new) all have told us what scammers they are. It is so true. I just wish I had known sooner. Here's the kicker: When I called the State Board of Commerce about them, they laughed and said they are FLOODED with complaints about this company!
CONTACT THE STATE BOARD OF COMMERCE if you have a problem with a contract. The STATE BOARD OF COMMERCE is a government entity which grants the license and enforces actions against the business if their practices are questionable. This could mean fines to revocation of their license to practice business. Better Business Bureau is a non-profit organization with no ties to the US Government and therefore is limited in ability to enforce good business practices.
STATE BOARD OF COMMERCE FOR VIRGINIA - 804-367-8511 OR www.dtor.virginia.gov
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