Norfolk >Veterinary Services > Dog & Cat Hospital
238 W 21st St, Norfolk, VA | Directions 2351736.868398 -76.287949
Mon-Fri 8am-5:30pm, Sat 8am-12pm
These undertrained, greedy monsters took our cat, forced a painful and medically unnecessary enema on him, doused him in ice cold water ostensibly to clean him up and then caged him for hours without drying him off or attempting to warm him up. He was handed back to us shivering, wet and ice cold. The staff didn't care that he was crying or shivery numb. They just demanded their $250. We had questions. They didn't have time- unless we were willing to pay more money for another appointment. Our beautiful cat died 48hours later from shock and pneumonia.
Dr. Gerlach or Dr. Hallstrom are entirely negligent and unprofessional not to mention undereducated. They need to have their licenses brought under review and I will be contacting the Virginia Board of Veterinary Medicine this week to file a complaint and initiate an investigation in to their practice.
if you love your pet, like we loved ours don't risk his life with the doctors Gerlach and Hallstrom. They're all about their money and not at all about the health or welfare of your pet.
Hmmm.... – Love Dr. Gerlach!
However, I don't love the chaos in the waiting room. The waiting office staff always seem to be overwhelmed and/or bothered by your presence.
The fees have increased beyond the norm (much like Changes Hair Salon).
Considering a new vet...
Don't Trust Them – I had a very bad experience with these folks. Twice they overlooked an obvious diagnoses on two different dogs. I wrote the first one off as a mistake, but with the second one, I went to another vet who diagnosed my dog right away. If that wasn't so bad, while I was waiting for my pet to be returned to me after she had been overnight with them, I witnessed the staff "attending" to a large dog who had recently been put to sleep. They were laughing and joking because the dog's body was so heavy. It turned my stomach and I've never been back.
Scary experience – My dog has seizures, and we took her in to get a refill on the Phenobarbital the emergency vet had prescribed. Dog and Cat Hospital filled the prescription with 2 x's the strength of the original prescription (the label read the correct dosage and strength, however). I inquired about the larger size pill before I left the office; they assured me it was fine. Our pup was so drugged that she could not stand on her own feet. After 2 days of overdosing our dog and researching the size of the pill Dog and Cat gave us, we realized their mistake and went back to get the correct dosage and pill size. Thankfully, our dog is fine, but it was scary and tough to see the effects that mistake had on our pup.
Highly Professional and Compassionate Care – I highly recommend The Cat and Dog Hospital. I have tried several veterinary offices in Hampton Roads, and rank this one the best of them all. They are very professional, and yet also very compassionate. It is obvious that they love what they do, and the veterinarians are excellent. Their concerns are the health of your animal and your animal's relationship with you and your family.
Appointments are available quickly, often the same day. For some routine care, they will tell you just to come in when you are ready. The time in the very clean waiting room is short, and the animals enjoy the socializing with other animals. They are kept on leashes or in carrying crates.
I have taken pets to The Dog and Cat Hospital for preventive care, for illness, and for putting a loved pet to sleep. In each case, the vets and technicians were outstanding. They did not do unnecessary tests, but they were thorough as the situation required it. They were happy to find out the costs of procedures before getting your consent to do them. In the case of the miniature dachshund we needed to put to sleep, the vet, not being content with the ultrasound appointment being several days away, faxed information to get a much quicker appointment. When it was decided that the best thing for this aging and very ill dog was to put her to sleep, there was no argument from the vet. She spoke softly to my dog as she gave her the injections, and petted her until she died, all the while not getting into our way, so that we could have those last moments with our pets.
I have just acquired a new kitten. We will be visiting The Dog and Cat Hospital this week, to have her shots and have her spayed. I know the care she will receive, both physically and emotionally, will be top-notch.
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