Campbell >Dry Cleaning & Laundry Services > E Z Cleaners & Shoe Repair
2006 Winchester Blvd Ste D, Campbell, CA | Directions 9500837.286789 -121.949461
We are new in town, and we asked our neighbors which cleaners is good and they all recomanded EZ cleaners.
And now that we have used them we strongly recomand them to whoever that needs good drycleaning and shoe repair and alterations services, they'r the best.
The best cleaners ever excellent quality, fast professional service and lowest prices in area.
Something's up with listing id: 1064437
Best cleaners – I've been using this cleaners for almost 2 years now and I just have to say they are the best and they have been in business since 1991 and they know their stuff simply the best
Worst customer service – First and foremost, let me start by asking people who go here to re-review their relationship with the guy who operates that establishment. I can't believe he is still in business after the way he treated me. I read the reviews here before trying him and thought I would give him the benefit of doubt. I really regretted, and told him as much.
Anyway, I recently moved to campbell and was searching for a new cleaner. I went into Safeway and when I got my receipt for my purchase, I noticed an advert at the back for EZ cleaners. It advertised $1.25 for shirts and other lowly priced items. I thought this was a deal and promptly got myself to the store. They guy didn't even say hi, which was actually not a big deal. When I was handing in the laundry, I told the guy about this advert. He immediately gave back my clothes and mentioned he did have any adverts with Safeway. Unfortunately I had forgotten this receipt at home and told him I could bring it later. He said that if it really exists, it has to be submitted upfront, not at collection. Either way he took my shirts and said I would have to pay full price. He further added that he would take Safeway to court as the offer had expired months earlier, though the recipt showed the offer expired 10/31/2009.
When I came to collect my laundry, I promptly returned with the advert, which he grabbed, trashed and said "this is the last time am doing this". I handed him my credit card to pay off the billed. However, the guy refused to take it and said I could only pay by cash - these were 10 shirts, its not like I was trying to pay 5 bucks with a credit card. "How do you expect to pay for $1.25 per shirt and then pay with credit card. I can't do that. Cash only". I told him I wasn't aware of this rule and if he could please take credit only this time as I didn't have any cash on me. He took back the shirts and hanged them back, and told me to look for an ATM, then diasppeared to the back of the store. I looked for an ATM, came back, paid him off, and told him what I thought about his service, and that he had lost a potential customer. His response....."I don't give a sh1t. I've been here 15 years, I don't need your business". All I would say was wow, really, 15 years with this kind of attitude?
I now feel much better this is out there. Please be careful when you interact with this guy. Oh, one more thing......the shirts weren't even clean at the collars. But I couldn't take them back.
Poor customer service – I called them to get quotes on the phone because the coupon they sent me (I'm his neighbor.) said, "Call & Compare Our Prices". But the guy who picked up the phone had angry frustrated voice and when I asked for quotes, he was like "What? What are you saying? I don't understand you." and after understanding that I wanted quotes, he told me to come to show my items to know how much they might be. That's fine, but his really unpleasant attitude made me decide not to be their customer.
Absolutely the worst dry cleaners I've ever used – I just started using this place for dry cleaning. At first, it seemed ok, albeit pricey. Then I noticed mysterious stains on my clothes. The owner just shrugged his shoulders and said there was nothing he could do. Unfortunately I already had a white sportcoat being cleaned by these guys, otherwise I would have never gone back. When I got my coat back, which had some red wine stained on it, the jacket was ruined. The wine spots (which I pre-cleaned) had not gone away and now there was a strange bigger stain around the wine. His response was, "We did the best we could. If you think you can get it out, be my guest. I'm done talking to you. It's time for you to leave." Needless to say, I will never go back here.
I strongly recommend you avoid this place. Trust me, you will eventually regret it.
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