Salem >Beauty > Lava Tanning & Massage
1103 W Main St, Salem, VA | Directions 2415337.290231 -80.074923
Sun 1pm-6pm, Mon-Fri 10am-9pm, Sat 10am-6pm
Terrible service – I went into the Lava Tanning location on main street in Salem, because my regular tanning salon was closed for a few days. I stood at the counter for 20 minutes or so while a man I can only assume was the owner talked to a couple about purchasing a used sunbed, ignoring me entirely. I don't know why I didn't just walk out then, but I waited patiently for him to turn to me. When he did, I explained I just wanted to purchase a single session since I already had a membership elsewhere. He asked if I had my own goggles for the session. I told him that I didn't own any, because they're normally provided at tanning salons. He told me he wouldn't let me tan unless I bought a pair from him for SEVEN DOLLARS. This would mean I would have to spend around $15 on one session. I told him never mind, I'd go elsewhere. He then assumed I don't wear the goggles at all when I tan, and told me I'd go colorblind if I didn't start wearing them. I DO wear the goggles, I don't know who he thought he was patronizing me like that. He even shoved a piece of paper forward and said, "Can you even read the numbers on that?" It was one of those cards with bubbles in different colors, a test for your vision showing whether you are able to see certain colors or not. I just thought this was over the top, but I just quietly read all the numbers out to him and walked out. I have never been treated so rudely at an establishment in my life.
Worst customer service ever – I have never been treated so rudely by a business. Half the time you call any one of the three locations, no one picks up or you get a busy tone. One of the employees hung up on me when I asked him when they would be able to fulfill my gift certificate for a massage, yelling to "stop harrassing me!" and "leave me alone". The owner has lied to me several times. Go somewhere else- there are tons of other tanning salons in the area.
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