Capitola >Food & Dining > Thai Basil
210 Monterey Ave, Capitola, CA | Directions 9501036.973233 -121.950414
Daily, noon - 9pm; closed Thu
This place is awful. Absolutely awful. I just had one of the worst food-related experiences here. I ordered 2 pad thai for pickup at 5pm, and was told twice that it would be ready in 25 minutes. I got hung up on my way so arrived about 40 minutes later, at 5:40. They told me they hadn't started cooking it yet. I asked why this happened and explained that I am on a schedule, and this is not good business, and they said was "there were customers before you who ordered first". I was furious but said we would wait. After 5 more minutes the incredibly rude woman there said they would not make my order. At this point I was with my son just looking in the fish tank just waiting. She just walked over and said they were not going to make my order. Of course I asked why... No explanation except for "there's too much pressure". I was furious.
We live right up the street in Capitola and my wife used to go there a lot a few years ago. But we will never ever go back and I recommend you avoid this place. I can't review the food, but the service is the worst I have ever seen at a Thai restaurant. Generally they are very pleasant. But this place employs the most rude and careless people in Capitola.
Incredible and Affordable Thai Food - But not the best ambiance! – So I had read a very complimentary review on this retaurant in a local paper and decided to try it out. When my husband and I went with a few friends, I initially thought we had the wrong address. The super small seating area contains three folding tables and chairs and is not decorated AT ALL. The area that we sat in looked more like a pantry than a dining room. Honestly, we almost got up and left just based on the setting, but this was an excellent example of "don't judge a book by it's cover."
The food was INCREDIBLE. Thinking about those spciy basil noodles make my mouth water even now! Hands-down the best Thai food I have ever had. And the prices were so reasonable! The food (and lots of wine) for 4 adults came to about $50. I would absolutely go back! But maybe this time I will take-out.
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