32836 Pacific Hwy S, Federal Way, WA | Directions 9800347.307167 -122.312926
Mon. - Sat. 8am - 6pm;Sun. 9am - 5pm
If you want quality work GO ELSWHERE – One day after getting a routine oil change at Jiffy Lube I came to learn that my oil drain plug was stripped and oil was quickly leaking out of my car. I immediately went back to Jiffy Lube and told them what was going on. I spoke to several people looking for the manager and after he turned up I told him I was there the day before and that my car was now leaking oil. He assured me that this was NOT their fault but would rethread it. Problem solved right, NO 3 months later I took my car into a shop because once again it's quickly leaking oil, only to find that Jiffy Lube used silicone to "rethread" or make the hole tighter for the plug to fit in. Now I get to spend $800.00 to get a new oil pan and plug for my car that worked great and had no oil leak prior to my visit to Jiffy Lube on Pacific Hwy. I will NEVER go back to any Jiffy Lube! On top of it all the manager asked me out to dinner to fix their mistake.
Editorial Review by Citysearch Editors – Well-known chain offers oil and maintenance services, including fluid replacement, battery checkups, tire rotation and fuel-system cleaning.
Bad customer service – Young adult boys working and unable to communicate well with customers. Very defensive and has selective hearing. Workmanship is poor.
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