Bellevue >Bedroom Furniture > Merry Go Round
1014 116TH Ave NE, Bellevue, WA | Directions 9800447.619513 -122.185481
Mon - Fri, 9:30am - 6:30pm; Sat, 10am - 6pm; Sun, 11am - 5pm
Forget about customer service if anything is wrong! – We wanted to support a local business and also wanted to purchase our products at a store (rather than online) in case we had any issues, etc. We had an issue with our furniture and the service was horrible, they basically referred us to the distributor and would take no ownership or accountability. If we had known this at the beginning, we would have just ordered on line and save ourselves a lot of money and probably would have received better service.
Find somewhere else to shop – My wife and I recently had our first baby, and when started looking around we really wanted to support a local shop. Merry go round is right across from the hospital and it seemed a good place.
I saw some negative comments about being treated rudely, but my first impressions of the staff were that they were friendly so I disregarded them as people with a bone to pick. This was a mistake.
After placing a large order with them for furniture, I started to have fewer and fewer positive experiences and heard more bad things through word of mouth. Among their lesser points:
- They seriously under staff the store so getting through by phone is very difficult. They did not even pick up the phone 50% of the times I called
- The inventory is super thin. What you see on the floor is quite likely all they have in stock
- They have a 50% restocking fee on most things you order, even off the shelf non-custom things. They do enforce this despite not mentioning it at the time of sale and only putting it in the fine print.
- Everything I, or other people I know who have ordered from them, has been late.
- My friends that have had disputes with the store have stories of things going sour very, very quickly.
I've discovered many, many other locally run stores in the Seattle area with better customer service, pricing, and who actually keep things in stock. With all the stress of having a baby, dealing with this store is not an experience I could recommend to anybody.
Lousy – I ordered a stroller from Merrygoround 6 weeks ago and was told it would be in in 2 weeks. I have since had my baby and for the last three weeks have been told they were expecting it any day. I have really had the run-around with this store and will not be shopping here anymore. I should have just ordered the stroller online. I am mostly frustrated because they won't give me a good explanation. Never pay the full price on something if they order it for you - just pay the minimum until you receive it!
DON'T shop here; disregards safety concerns – Such a disappointment! This store is cute and is apparently locally owned. We loved it when we first discovered it recently and have made numerous purchases over several visits. Indeed, we?ve brought in half a dozen other customers.
We were terribly disappointed by the rude and dismissive treatment we got when we tried to report to them a faulty product. While the rudeness was upsetting, it's worse that they choose to knowingly sell faulty and potentially unsafe products ? with the justification that they won?t order more. That?s irresponsible and unethical.
We recently purchased a little metal kazoo toy. Within an hour of giving it to a four-year-old, we noticed paint had chipped off the mouthpiece ? apparently swallowed by the little girl.
We notified the store of the problem during a future visit (didn?t even try to return it, just wanted to warn them.). At first, they dismissed our concerns by saying the store wasn?t planning to order more of the toys. But what about the toys left on the shelves, we asked, shouldn?t those be pulled? Apparently not. When we tried to explain that it?s dangerous for children to eat paint (whether or not it contains lead,) we were again blown off. Given how they run their business: Be on the safe side, shop elsewhere.
The worst cosutomer service I've ever rec'd – While Merry Go Round certainly stocks a lot of high-end, harder-to-find gear and gadgets, the customer service is simply unacceptable. The staff is rude and unresponsive (when was the last time you had to go LOOKING for a salesperson to assist you in a boutique-type shop?!?) and there's a general "take it or leave it" feel to the place. In addition, the staff *does not like children.* Clearly, this is a huge drawback in a store that caters to parents and parents-to-be!
Merry Go Round is a great place to window shop and get your hands on items you've been eying on the internet. But personally, I vote with my $$. After a particularly annoying experience with the staff that prompted me to write an email to the owners, I made my purchases at a competing retailer. And by the way--the owner never replied to my email. I guess that's where the general attitude towards customers comes from.
Take your time and business elsewhere – This store was well known on the east side when my grand mother had her children. She surely would not shop at merry go round today. Three staff members independently displayed amazing levels of apathy and curtness. I also received misinformation over the phone from a very flippant sales associate, and wasted an hour and a half driving to bellevue and back for a product merry go round did not actually carry.
Avoid Shopping there at all costs! Awful customer service and lame product selection. – Aside of reviewing the products, lets talk about my experience with their customer service. The convertible crib and a mattress did not arrive as promised at the time of purchase within 6 weeks. No one bothered to call me from the store to let me know that it won't come in on time. Add to my frustration as expecting mother, I had to call a number of time to get any information as to when it will arrive. Finally I got a hold of the owners Molly and Bob Pressey. Bob told me that my crib won't be in for another 4 weeks. Also, he was extremely rude and did not even offer to resolve the situation. When I mentioned that the crib would arrive past my due date, he asked me if I had my C-section scheduled!!!! Talk about inappropriate and obnoxious behavior towards customers. He then proceeded by screaming at me that I have only one option and hung up! He then called me back to tell me that IF I would not listen he would hang up on me again. Which he did! When my husband and I confronted them in person they told us that we have only one option: they would refund our money. I am a few weeks from my due date and trying to resolve this situation. I have never been treated so poorly in my life. Now think whether you want to buy anything at this store and be at their mercy....
Worst customer service, great selection – I've never had to deal with such obnoxious salespeople as in this store! I was attracted by their great selection, and was actually ready to make a purchase before their saleswoman took an attitude when we asked a question (about the availability of an item). The people are simply rude and unfriendly, and this has happened a few times now. This has also happened to other friends. We are now at the point where we will not go back.
"Go to your room" has great staff, so does "The Right Start" and "Children's Shop"
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