Doesn't Recommend

Jon M.

Joined 2 months ago

Polite...but not punctual or professional. This is the third time this shop has "rebuilt" my transmission in 5 years. I paid for the first two rebuilds and was assured that the third was "covered" under warranty. My confidence isn't very high, but feel I have few options unless I'm ready to spend another $2000 elsewhere.

The latest repair was supposed to take 3-5 days. It took more than 2 weeks to get my chevy rolling again. Customer-be Prepared.

Recommends

Joe H.

Joined 1 years ago

New Owner = Great Service, fair price and ON TIME!. Fantastic and ON TIME SERVICE!

Roger is the NEW manager and what a great change it is!

He returns phone calls promptly and gets the job done on time!

I was so happy with the work they did that I had a friend take her car in just last week. They were able to test drive it, put it on the rack and diagnose it in just 30 minutes, while we waited. Unheard of!

When the Charles, the mechanic, was finished, he actually pointed out the problem on the car and explained the problem in simple language. Contrary to what the Factoria Midas people had said, it didn't need a new $500 timing chain, it just needed new $30 spark plug wires and that my friend could probably just do it herself in 5 minutes.They charged her nothing but they sure did earn millions in good will and honesty!

Honest, quick, fair and personable, what a welcome surprise!!

I strongly recommend the new owner, management and mechanics at Bellevue Aamco!!

(No I'm not related, didn't get paid for this, they simply earned it and deserve it!)

Recommends

acting out

Joined 2 years ago

Great Service. I took my 2005 Ford Escape for some LONG overdue service. First I got an estimate from my dealer. Yikes!! Then I went to Aamco. The service manager, Keith was really nice, gave me great service, a great price, and really knows his football. I got twice as much work done here at a lower price than the dealer. The only suggestion I have for them: Get a TV in the lobby for Monday Night Football.

Recommends

VoyagerMiniVan

Joined 2 years ago

Very Happy Customer. I have been a very satisfied customer of this Bellevue Aamco store for years. I most recently met the new Customer Service Manager, Keith D. He was very professional, friendly, and helpful. The estimate and actual cost were right on target for the the engine and brake work I needed. Thank you. When I need more work done, I'll be back.

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DonalsSmith

Joined 2 years ago

Sperb Services at AAMCO. The other day my car’s radiator fired up and I was just standing there dumbfounded. I had no idea what on earth I was supposed to do so I called AAMCO Plant City and asked to pick up my car for repair.

Thanks to Rob Sanchez and his team of professional car specialists at AAMCO Plant City. My car was fixed within a day and the repair charges were so very much affordable.

I recommend calling AAMCO Plant City for brilliant customer care and efficient car repair services!

Recommends

felizcustomer

Joined 2 years ago

Surprised by the Results. My husband and I knew our car was having transmission problems, he told me about taking it to Aamco in Bellevue. I immediately said NO, we have a friend that had a very bad experience with them and plus looking at some of the bad reviews made me not want to take my car there at all. We got quotes from a couple shops, they all quoted outrageous prices except Aamco plus they gave us a 3 year warranty was the best deal we were going to find. I finally gave in he took the car on a Wednesday and they took a week to fix it, since then our car feel like new, they did a great job. Overall everything was perfect, my husband and I are very happy with their work and I definately recommend taking your car to this shop.

Recommends

transmaster001

Joined 2 years ago

JUST TO SET THE RECORD STRAIGHT.....MILITA71. Just to set the record straight Ms. Lopez, YOU are the one who chose to purchase a USED JUNKYARD transmission. I tried to get you to let us REBUILD your transmission but you would not do that. You insisted that you wanted the cheapest route possible because your car is a 97 and is "too old". Yes, your used transmission did not work when we installed it. But how is that our fault? Used automatics are high risk and that's why we would rather not put them in. If a customer wants it, we will accomodate - reluctantly. You brought your car back a few days later because it wouldn't start. We checked it and told you your starter was going bad. How can you hold that against either? Customer feedback is very important too me and I do everything I can to help the customer out if there is an issue.

Doesn't Recommend

Milita71

Joined 2 years ago

BAD CUST. SERV AND REPAIRS RESULTS IN ADD. DAMAGE. NIGHTMARE- Never tries to repair your transmission here. They changed the warranty that they offered me over the phone at the beggining from 1 year to 90 days then 6 months after 30 min that I got upset they offered me back the one year warranty.

I paid $867after 2 weeks they returned my car in same conditions and they found a scratch in radiator, they didn’t fix it. It didn't go in reverse. Drove my car less than 4 hrs and broken again. He stated that it is a used transmission that they installed they didn’t have control on this and I had paid cheap. Why they offered me this service? Owner was rude when I asked for the refund of my money. It took another week to repair the car and starter did not work this time. They offered me to fix the starter and give me another price. My Car was in Aamco Shop during 3 weeks in total. I went there for transmission and resulted in additional damage radiator and now starter problems. More money for them.

PESADILLA nunca trates de arreglar tu trasmisión aquí. Ellos cambiaron la garantía que ofrecieron por primera vez de 1 ano x 90 días, luego 6 meses, después de pelear me lo volvieron a dar por 1 ano. Yo pague $867 y me devolvieron el carro en la misma condición no iba en retroceso. NO lo arreglaron. El propietario de esta tienda argumento que era una trasmisión usada y que yo había pagado barato. Por que ellos ofrecieron este servicio. El propietario es muy rudo no me trato bien. Mi carro estuvo en AAMCO durante 3 semanas x una trasmisión y ahora resulta que no funcionaba el radiador ni tampoco el arrancador

Recommends

Yodaforce

Joined 3 years ago

Best place to take your car. This is the BEST place to take your car! They change my oil in my car and never try to upsell me stuff I don't need and I can count on them to let me know if something is important. I don't need much more from a mechanic shop. Five well deserved stars!

Doesn't Recommend

SeaGal33

Joined 6 years ago

Average. I'm editing my review, as the owner called us back.

We took a car in to get a transmission service. We explained the car will be driven to CA and needs to be serviced. The car was driven out of town the next day where it broke down and there was no Aamco near us, so it was taken to a dealership. We learned our transmission fluid was overfilled by 6qtz and we had to pay a few hundred dollars out of our pocket to get it repaired. When we called Aamco about the problem, Aamco said they will have the manager call us back. We called back and we're given the same answer. We still hadn't heard anything a week and a half later until the manager finally called us back (and maybe a coincidence, but after we posted a review on here). He told us that he was on vacation and thats why no call was received. We understand mistakes are made, but we have a family mechanic who looks after our cars but was unable to get to it right away so we took it to Aamco thinking a transmission service would be ok.

Again, mistakes are made but we are lucky that our car broke down and that it didn't catch on fire, 6 qtz overfill is HUGE. Our biggest concern, was that no one was put in charge while the manager was apparantly out of town. No one told us he was out of town and no one followed up to tell us it could be a week before he called us back. So, for that we rate Aamco 1 star. I am ONLY giving them 2 stars because he finally called us back.

The owner DID call us back, he apologized and refunded the service and for that we give Aamco the extra star. He did read our review online, so wether he read it after the fact or before, reviews are important and we appreciate them resolving the issue so we updated our review.

Aamco offered to look at our car again and we are still having issues with them saying they did not make the problem and the dealership we took the car to when it broke down failed at determinign the correct problem and they did not overfill our oil, etc... I will not recommend Aamco, everyone deserves a chance, but we took ours and although they attempted to resolve our problem, we will make sure to continue to take our car to our trusted family membe, We recommend you stay clear and find a business with more of a consistent rating.