Bothell >Veterinary Services > Gawley, Tricia, Dvm - Cat Clinic At Canyon Park
22833 Bothell Everett Hwy Ste 159, Bothell, WA | Directions 9802147.789964 -122.215198
This place has changed. When Dr. Paschal was there she was an amazing vet and she cared a lot about our kitties. Dr. Galway is another matter. She hates purebreds, we only have one purebread and three rescues, but it didn't matter she still hated him and us. She was so mean and said that we shouldn't even have him (These are our babies, and she made my wife cry). She didn't care about listening to us and hearing out our baby's problems, she just judged him and sent us on our way. And now that our prescription is up she wouldn't renew it so we need to find another vet.
She is truly a horrible person and until they get a new vet I wouldn't bother with this shithole.
Cat Clinic at Canyon Park. – After using the Cat Clinc for the past 15 years I just had to weigh in. For 13 of the 15 years we have had 5 cats at any given time ranging in all ages. I have always been pleased with Dr. Gawley. This office feels almost "boutiquish" I like that I don't walk into a sterile feeling enviornment. The clinic has several "Resident Cats" At this time they have a great front desk. Understand though that at times this can be a busy office. I don't mind waiting if I have to. She is worth the wait. I have NEVER not felt that I received one on one thorough service when it comes time for my cats to be seen. I appreciate this, I never feel like I am "just another customer." Even when Dr. Gawley herself is not available and we have seen the other vet in the office we find her to be just as competent and thoughtful.
Fantastic care, great people – After several other vets were unable to properly diagnose and treat my cat's weight loss, I brought him to Dr. Gawley on a friend's recommendation. She was amazing. Low cost and the FIRST treatment she provided brought results. My cat is healthier than he has been in years, and I wish I had saved my time and money and come here a long time ago.
Reading the other reviews here, I have to believe that not only do mistakes happen- we're all human- but an uneducated person can strongly misconstrue a situation that may have been medically inexplicable. It's just not possible to "cook" a cat's internal organs with a heating pad. After the wonderful treatment my cat- and I- recieved at this clinic, I'm surprised at any negative reviews.
In addition to the vet, the rest of the staff was fantastic. The front desk gal was cheerful, pleasant and helpful; the kennel? staff I encountered made a point to greet me; the techs were knowledgable and friendly, and I felt warmly welcomed and appreciated.
I would recommend this clinic to ANYONE that cares about their cat.
Cat Clinic Very Responsive – Brought my Mau in for eye issues. Front desk was pleasant and happy. (Different person than last time and much improved.) Dr. Gawley was very good with my skittish Mau. Listened to what I had to say. Made sure that my cat was fine.
She was very busy, dealing with several cats at once at the end of the day. But, gave my cat all of the attention he needed and looked into one concerning matter.
My cat was the last patient of the day and, at the end, the doctor sort of forgot about me but I'm going to chalk that up to a long day. When I asked if I could go, the front desk lass apologized for the inconvenience and made sure to get my insurance forms filled out.
Follow up call was handled very quickly and professionally.
My mom's cat died because of this office! – I question the capabilities of this veterinary office because they k;lled my mom's cat this week by cooking her to death. After the cat's teeth were cleaned they placed her on a heating pad that was set too high and basically cooked all of her organ's. This didn't k;ll this sweet cat right away either. She suffered for almost two full days before dying. DON'T EVER TAKE YOUR CATS HERE IF YOU CARE ABOUT THEM!!!!!! I am so upset and sickened by this words can't even begin to explain how I feel. I know that the vet is upset about it but there comes a point when you have to be accountable for things like this. I am just so heart broken, and I barely spent any time with the kitty, so just imagine how my mom feels about this. Everytime I talk to her she starts bawling. RIP Lil Bit.
Save your money and your time! – 1) Never met the vet
2) Was charged WAY too much for a simple battery of tests- they are definitely in it for the money
3) The vet tech was not too pleased she had to actually explain to me what was wrong with my cat (instead of reading the "form" she gave me about the diagnosis).
4) Never recommended a follow-up on treatment even though all research online and with people who have cats with the similar diagnosis said a follow-up should always be done.
5) Only time they smiled was when my Visa was approved for $$$.
6) Cat still has the problem- NOT taking him back there- saving my money and trying to find a vet that actually cares and is "present".
cats only, horrible front desk staff – it was recommended to me by 2 different people and the fact that it only allows cats sounded great to me. we have been in for 2 different exams and also to have some of our cat's teeth removed. the oral surgery seemed to go well.after many disappointing experiences we are leaving the cat clinic. the first thing that struck me with this clinic was that the usual front desk lady (i think her name is jody) has HORRIBLE customer service skills. she will just go off and talk to co-workers in the back, leaving patients waiting to check-in and out. the 4-5 times I have called she has put me on hold for 5 minutes before even hearing the reason for my call. I hang up after 5 minutes and call back, so who knows how long she would let me patiently wait on hold. she told me they lost all of our cat's records at my last appointment, but the vet. said they were right where they should have been. i am also not certain that their rooms get sanitized between each cat - our cat got a horrible upper respiratory infection the day after he came home from his last visit! i was given plenty of time to look around while waiting for 30 minutes in our exam room during the middle of our appointment that ended up lasting 2 hours! of course, i was also taken back to the room late. when i called to tell them our cat had gotten very sick jody said, "oh, that is no big deal. it happens all the time because the cats are so stressed when they come to the vet. he probably has herpes, we can give you a prescription for lysine" WOW! she could care less about the fact they got my cat sick! that is not the type of vet i want to be going to! our cat has never gotten sick after visiting a vet and i'm sure he was more stressed at other vets with dogs looking at him from outside his carrier. i would highly suggest looking for a vet elsewhere.
Great vets, reasonable prices, but front staff aren't great – I have to agree, the front desk lady is abrupt and her phone skills are apalling, I saw her "lose" four phone calls while I was standing at the counter... however, Dr. Good is excellent and even does phone consults, the prescriptions and cost of care a re reasonable, and though they do not take walk ins even for urgent care, they will try to fit you into their first available spot. We were satisfied (even though we were frustrated with the desk staff) and we will continue to use them.
Terrible customer service – The first time you do anything, you hope to have a good experience. Our first time taking our kitten to the vet was challenging. Cat Clinic was conveniently located and specialized in cat's.... a logical place to take our baby. The Vets there are incredibly knowlegdeable, but they need to do something about their customer service personnel up front. Everytime I go there, I have to sit and wait for 10-20 minutes before I am acknowledged!! And its not just me, others are waiting patiently while the front desk help is tied up on the phone, arguing with phone customers. One lady, the blonde with glasses (pleasantly plump) must have rough days... everday. She is always short with her words and listens to nothing you say. If you are researching vets for a pleasant experience, I wouldn't recommend Cat Clinic. We will not be taking our cat there again. Comparison - Eating at a small crowded restaurant with pretty good food, but you have to wait 20 or so minutes to be helped... and when you are, your treated like your a nobody.... just another customer.
Best Vets, Great Customer Service – Drs. Good and Gawley are extremely knowledgeable and treat the cats very well. I love how they talk to the cats and allow abandoned cats live there until they are adopted. If not adopted the Cat Clinic is their home. They do what is best for my cats, and tell me straight up what I need to do or not do. I currently have an old, sick cat, and everyone there treats her extremely well. I don't want to take my cats anywhere else. I highly recommend The Cat Clinic.
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