Kenmore >Women's Clothing > Proms & Promises
17455 68th Ave Ne Ste 203, Kenmore, WA | Directions 9802847.757357 -122.250349
Unfair Criticism of This Business! – I have done business at Proms and Promises three times and NEVER experienced any of the things I'm reading from these "Brides." It IS a smaller shop, and it IS full of HIGH-END DRESSES!!. People should treat the dresses as such!!! My Goodness!!! I've seen the way some young women act when they go through dresses at shops, such as David's Bridal, throwing them on the floor and walking on them, also leaving lipstick and makeup stains on dresses with a who cares attitude! I'm sure this small shop owner has to purchase her merchandise and it is hard enough to run a small shop today without having clients that don't appreciate anything you do for them!! If you want High-End Merchandise and Service, Shop at Proms & Promises!! Treat the Dresses With Respect, and You Will Receive the Same Respect Back!!!
Cramalot, thank you so much for your business and thank you for this review. It really helps to know that there are people out there that understand what it takes to run a small business in today's world.
Have to agree with the others – Recently I went in to purchase a prom dress. Found a beautiful gown, but it was $500.00. Went ahead and purchased it and had Betty do the alterations. First, we were told they would contact us when they were ready for us to come in for measurements....1 week before prom and still NO call. The dress had not been touched and when Betty was questioned we too, like the others, were made to feel like it was our fault! I was told that the dress was not finished, and I then told Betty how it could possibly be finished when you never had us come in for measurements...she then quickly changed her story and said that she had been so busy. I then let her know that we would be in the next day, but at that moment decided to go to the shop at once. When we arrived, ironically she was talking to city search and questioning them how people could place comments on the internet about her shop and continued to tell us her story.
It is usually the clients responsibility to call and make her appointments.Again, sorry for your bad experience, And I do apologize if I get to my store and people are waiting in the parking lot for me. And I just want to say thank you for your business and your review, I only wish you would have expressed your opinions to me in person so that maybe I could have done something about it.
i just want to say sorry for the reviews some of the people have wrote and they have bin taken off.. there are no bad rewivews from me or anyone in my group..
"Tears of Truth" – My bride to be went to P&P with her close friend who is also getting married a few months before us to look at wedding dresses and bridesmaid dresses. From the moment they walked into the store until the time they left they were glared at and verbally assaulted by this woman who swears she has done no wrong. I had to hold my bride to be as she broke down into tears recalling her time there. This was suppose to be a great time for her and her friend because they are both getting married and now they have been emotionally tormented by this woman even to this day after both of them wrote bad reviews this woman has the nerve to continue her assault over email, phone , etc. with threats of legal suits if they didn't take down the reviews. It's called Freedom of Speech for a reason!! We can say all we want about the horrific time we had to prevent others from shedding the same tears. I just pray that someday soon that someone will lock her doors and stop this from happening again.
To any person reading this review, This is a Cyber Net Bully attempting to CONDUCT AN INTERNET SMEAR CAMPAIGN against my Business. They are posting irresponsible, malicious and harmful communications, claiming that that was their experience with my business. These people were in my store for a routine alteration, one of them became very combative everytime I didn't agree with her (not my Client) and as a result this is what you are reading. They had to be threatned with involving the police to have a gown that did not belong to them returned and when it was, they had ripped it apart. The gown belonged to another Bride, what was the point? They are attempting to defame my Business and my personal integrity. I will be persuing my options to put a stop to this activity by these people.
WE MAY HAVE OUR DIFFREANCES – I would like to be honest here. I went to Proms and Promises and personally had a bad experiance. I don't really want to say what the experiance was. I felt I was talked down to and disrespectful. Betty felt She was nice to me. I guess her and I do not see eye to eye. When one person tell you that you cant try on the dress cause it doesnt look right or dont pull them out to look at them slide them when the racks are stuffed I can't really see the dress that way. She snapped that she didn't want us to ruin her dresses. I'm sorry to me if you would like me to buy a dress. I have to be able to look at it and be able to try it on. In her opinion it might not look good. but in mine it might. The after math of me taking my dress some were else to get fixed was even worse. I have sat here and read the bad reviews there are over 30 and a couple of good ones. Betty and iIdo not see eye to eye and personally I would never shop here. I will say You can go and judge for your self. Then write a good or a bad review.
Again, this is from the same group of people. (l) My merchandise. (2) if I see that it is being mishandled, I have the right to make a reasonable request or suggestion as to how it should be handled. (3) If a gown isn't going to fit your size I do not have to let you try it on and take the chance of damaging the gown. (4) Whatever gown you took someplace else has nothing to do with my Business since you did not purchase it from me nor did you ask me to alter it for you. (5) Since you are not doing business with my Company, why are you taking the trouble to read anything about it and what gives you the right to post anything since you have not done any business with my Company. (6) again this is a part of an ATTEMPT TO CONDUCT AN INTERNET SMEAR CAMPAIGN AGAINST MY COMPANY by posting irresponsible, malicious and harmful communications.
I was so happy and my daughter looks like a princess! – My daughter and I have been shopping here for years and continue to be amazed at the selection and the service each time we come. The owner, Betty is the kindest and is a sincerely caring woman. She is an absolute magician how she works with both mothers and daughters to make their day so special and absolutely perfect. The most gorgeous dress, making it fit just right, pressing it and finishing with a smile. Betty you are awesome, Thank you!
Susan, thank you for your business. I really appreciate your loyalty, Betty
Disappointed – Ladies, don't bother coming into this store. The owner is unprofessional, not helpful and has poor customer service skills. She will blame you for her mistakes. My dress came in completely in the wrong size due to her measurements. She blamed me said that i asked for a smaller size and then went on to say that its because i gained weight. There are way better places to go for purchasing your wedding dress or prom dress. I experienced exactly what the other negative reviews have said. This is just my opinion and experience that i had.
I would give this place 0 stars if i could.
Dear Anonymous, so sorry you don;t have the courage to publish your real name. I am pretty sure I know who you are, and you and I both know exactly why you are publishing this comment. You didn't win in court so you think you can get to my business this way. I remember that your Fiance' threatened to ruin my business and I guess this is how dishonorable situations are handled. Good Luck in your future
According to the rules of this game, the Business is supposed to be nice and offer something to please the disgruntled client. In this case, after a full year of trying, there is no way this time. I am sorry about all of that, sorry for the way it affects my business, sorry that I have to feel so defensive. I have a store policy as do all Small Business, they are pointed out to any person that orders a gown or anything else from me, If I don't stand behind my store policy, then I have no store policy.
Betty was Amazing – After going out to every formal wear boutique and bridal shop in the greater northwest over the span of four days, Proms & Promises was the only place that had enough of my size (which ranges from 0-4, depending on the designer) so that I could finally have a selection to find the right dress for me. Betty was attentive, helpful, and very friendly and even held the dress the entire day while we looked around at other stores but nothing compared. I would definitely recommend this boutique.
Thank you so much for your appreciation of my business, Betty
Unprofessional, disappointing – We purchased our daughter's wedding dress from P & P at a bridal show in January 2008. Alterations and cleaning were supposedly included in the sale price. The first fitting was done on August 10; the second/final fitting was scheduled for September 2, three days before the wedding; Betty, the owner, would not make the appointment any sooner than this. Upon arriving on September 2, no alterations/hemming/cleaning had been completed. Betty worked for the next two hours, but was never able to make the necessary alterations. Our daughter was very distraught; Betty's customer service attitude was very unprofessional and non-supportive.
To add insult to injury, the wedding dress was filthy. Long black streaks were found up and down on the dress. The bottom of the unhemmed dress was noticeably dirty. Our daughter's feet, just from walking back and forth from the dressing room to the fitting mirror, darkened from the dirt and dust. When Betty was confronted with this issue, she could only reply, "Well that's not MY fault...it's all the construction outside." Evidently taking precautions to keep her inventory clean was not a high priority.
On September 3 we scrambled frantically to find a tailor who would be able to make professional alterations in the two days we had left before the wedding. Luckily we stumbled upon Alterations Express in the Crossroads area of Bellevue; the tailor did amazing work on the dress...very impressive. Clampitts Cleaners on Mercer Island took the dress less than 24 hours before the wedding, cleaning and pressing it...another totally professional and customer service based shop. We spent well over $200 to get the dress ready for the wedding.
Early last week I sent Betty a certified letter, expressing our displeasure with the experience at her dress shop. As of this posting, she has yet to accept the delivery of this letter. We are asking to be reimbursed for only the cleaning costs...a more than generous compromise, we believe.
I wish we had done a more thorough investigation of this business before purchasing the dress. There are numerous negative web postings of this establishment. When an owner admits that she has been taken to small claims court more than once (although she does say that she has never "lost" one of these small claims law suits), that should be quite a red flag. I'm just sorry we didn't read the postings first. Please don't make the same mistakes that we made...patronize some other dress shop.
Update: January 11, 2010
Ms. Dietz refused to accept delivery of my letter and it was returned to me today unopened.
Same Client as in the previous response, my remark is exactly the the same, They got all of their alterations for free since I could not accomplish the Brides last minute change to her gown and after exlpaining to the Bride and with her approval, I left it available for the next alteration place to easily get into the gown to fix it all of this with the brides approval. This alterations expert that they found had the audacity to call me and rake me over the coals and make a big deal out of what was meant to be a courtesy. Anyway what was was and I know I go out of my way to please my customers and everyonce in a while, there will be one that can't be pleased. So be it. I did what I could
Another great job by Bette! – My son was just married and my daughter and I bought our dresses and had Bette alter them. She
is amazing! Our dresses looked beautiful and we were so glad Bette did the alterations!
She is the best! Thanks Bette!
Mumsy, thank you as a Business owner, I really appreciate customers like you. I am happy your daughter had a beautiful wedding. Betty
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