Kirkland >Other Personal Services > Ace Frames & Mirrors Gallery
10600 NE 68th St Ste H, Kirkland, WA | Directions 9803347.666970 -122.198319
Tues - Sat, 12pm - 6pm
THE BEST FRAME SHOP ANYWHERE! – I have taken many projects to Ace Frame and have always been more that pleased with the results. Alan has gone out of his way to make sure that I got what I wanted and I think his prices are reasonable too. I read the one star review below and had to laugh because its was so meant that it was clearly written by the competitor across the street. All you have to do is read all the other reviews on this site and others to see that Ace Frames has a great reputation and wouldn't be in business for 21 years if they weren't pleasing their customers.
I actually had a good time having my pictures framed. – I came in with 3 pictures to be framed for my office. I figured white mats and black frames. Al showed me what that would look like then asked me if I'd like to try something different. To make a long story short, he made my pictures look really great and he didn't run up a huge bill to do it. On top of that I actually had a good time! Al is my man when it comes to picture framing.
Great customer service! – I went to Ace frames with a special project that I needed help with. My husband had an antique picture that needed to be restored and framed, and Al, the owner was able to restore the picture for me and found the perfect frame to capture the period of the picture. He was patient and so knowledgable!
Thanks Ace for all your help, my husband loved the picture and it brought tears to his eyes!
Personal Service, Great Framing – We've had Al and Debbie frame our most prized artwork since 2002.
Al won me over on that first visit 7 years ago when I needed something framed ASAP (same day!) for my husband's birthday - I wanted a simple black wood frame...he happened to have some brown but not black in stock - think he could sense my dispair so he got creative and offered to apply a black stain to the brown frame he had in stock and when it was done it looked perfect! Was able to give the gift later that day and the piece still looks beautiful.
My husband and I are not easy customers...we are very particular and want things just so. It can also take us quite a while to finalize a decision (matting, frame choice, etc). Ace Frames has been very patient with our requests and they do meticulous work. To date we've framed 8 pieces with them, including pieces bought at auction and limited editions. They take the utmost care and everything comes out looking beautiful.
We appreciate the personal service and will continue to frame there in the years to come.
Worst Service and Product – First lesson, because it's a better price, you're not doing yourself any favors. After visiting three frame shops my girlfriend decided to use this place, wrong!
She's did framing for quite some time, knows what she's doing and is explicit in her directions. She even wrote down the exact measurements for them AND THEY STILL GOT IT WRONG.
She called, asked them to fix it, he (the owner ALAN HOVILAND - remember the name) told her NO, called her a bad name, and to go to church.
We went to the store, ask to get it fixed, he said no, called us sneaky, we asked for a refund, he said no, then threatened to call the police and threw us out.
Look long story short, their a discount shop for a reason, don't go there to get a frame, instead pay a little extra money and go to Museum Quality Framing in ParkPlace Kirkland, a little more, but much better quality and the staff, very professional and nice.
Oh and the half star rating, only due to Live requiring a rating.
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