Lynnwood >Used Car Dealers > Harris Ford
20006 64th Ave W, Lynnwood, WA | Directions 9803647.817589 -122.319598
Sun 09:00 AM-08:00 PM;Mon 08:30 AM-09:00 PM;Tue 08:30 AM-09:00 PM;Wed 08:30 AM-09:00 PM;Thu 08:30 AM-09:00 PM;Fri 08:30 AM-09:00 PM;Sat 08:30 AM-09:00 PM
MC (Michael Chism)goes on and above to make sure my customers experience is always number 1. I brought my 2008 Ford Escape Limited in for the Harris and Ford Motor company special with a $40 rebate. MC had my Escape washed for me after the brake service was completed. I was totally surprized and happy to get a clean car back, I couldn't thank MC enough for always taking the extra steps to ensure I have a great customer experience at Harris Ford Service Department. MC made sure I got the rebate information so I could send in via the internet to obtain the $40.00 rebate. MC THANKS for always taking care of, this extra things you do keep me coming back to Harris Ford. Thanks
Just simply an outstanding group of people with the good sense to build customer loyalty. And, they did. I'll be back.
The entire staff at Harris Ford did a great job of following up to ensure I was completely happy with my car and to ensure I understood how to use the Sync system. Thank you very much for the professionalism and the attention to detail.
David said the quality of handling the procedures for him was excellent. He lives in Alaska. He had to have his vehicle shipped up there. There is only 1 ferry a week. They did everything in a timely manner. He was able to get his vehicle on the next ferry. He had the financing done in Alaska. They weren't able to touch the interest rate he could receive in Alaska. He purchased his vehicle over the internet. Also the phone and faxing. He wasn't there to be introduced to the service department. He's in Alaska. He hasn't seen his vehicle yet. He will see his vehicle tonight. His son drove the vehicle up to Alaska from Lynnwood. David told the business his son would be driving the vehicle about 70 miles to bring it to him. They filled his gas tank. David said that was awesome. They went above and beyond what he expected. His son didn't have to stop and get gas. His son said the vehicle was in immaculate condition. Everyone likes it.
This dealership practices both the "backdated contract" and "yo-yo" scams. They will call you back several days after you sign contracts and take delivery to say that you need to come back in to resign the contracts because they "made a mistake" on the original one. The new contract is then backdated to the date of the original contract, which is illegal in the state of Washington.
RCW 46.70.180(4) states that a dealership must contact a customer within four days from the date of the signed contract to let them know if financing was accepted or rejected. They did not contact me for nine days.
Upon the advice of my attorney, I have filed a formal complaint with the Washington State Dealer Licensing Board, as well as contacted the State Attorney General's Office and the Better Business Bureau. BUYER BEWARE!!!!!
05/11/12 UPDATE -- Luk Blackwell of Harris Ford has been in contact with me tonight in an attempt to mitigate my situation. I am impressed that he responded to my complaint so quickly, and hopefully we will be able to come to a resolution of my situation. It is encouraging to know that someone at the dealership closely monitors online consumer complaints and is at least willing to help. Thank you, Luk. Hopefully we can come to an amicable solution quickly.
The sales people were very friendly and helpful. the service department is awesome! They took care of me as promised. I will definately tell people about my experience with you guys. Thanks!
Like Doctor's service representative Mike Lyon has been extremely helpful in keeping our fleet in working condition. He goes above and beyond "the call of duty" and is a great asset to Harris Ford.
Always VERY PLEASED with Harris Ford, both in sales ( have purchased a Mustang & a Ranger there over the years ), and with the service department !! M.C. in service is always courteous, and does his best to make sure that you're happy with the service on your vehicle !!!! Harris is a GREAT place to purchase a vehicle !! Norm Smith ( Bothell )
Every dealership is different, but I have to say that Harris Ford stands heads above most. Every service tech has been respectful & professional.
I really like the kind folks at Harris Ford! A special thanks to my service advisor Patrick Harris.
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