Redmond >Finance & Financial Services >
Banks >Us Bank
17020 Redmond Way, Redmond, WA | Directions 9805247.671968 -122.113293
Mon - Fri, 9am - 6pm; Sat, 9am - 1pm; Sun, closed
I have never posted a review for a bank before, because usually they frustrate me so much I can barely do anything more than smile politely by the time I get to a teller. However, I have to confess having really good experiences at this particular US Bank Redmond Branch. I really have had exceptional personal service. They get right on the stick to help. They seem to have the easiest loans to get and the best loan rates, without a whole bunch of hassle. I don't know what to make of this other review below that I am seeing, but that wasn't my experience. You do have to be careful with banks, though, for sure.
Closed my account due to their lack of customer service – I've been a US Bank customer for over 20 years, but have recently pulled all of my funds from them and moved to a different bank.
A recent incident has pushed my patience with regards to complete lack of customer service. Not only did the Customer Service Manager (Karen H.) not follow through with what she said she was going to do, she compiled the problem by actually lying about something she said she did - but actually didn't.
Beyond all of this, their overall practices are a bit on the shady side, exploiting small situations for their own profitability, and undermining their clients.
I even raised my concerns to the division director whos help was marginal at best.
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