Redmond >Veterinarians > Norton's Ark Mobile Vet Clinic
13241 NE 109th Pl, Redmond, WA | Directions 9805247.698088 -122.162414
Neighborhoods: Willow - Rose Hill
Best Ever! – In the last twenty plus years that I've owned pets I've tried several Veterinarians - most of them overpriced and impersonal. A friend recommended us to the Norton's a few years back and we're never going anywhere else!
Dr. Melissa is who we regularly see and she is wonderful and caring! And every time we have called, we get a call back. It may not be on the same day, but always by the next day unless they are closed for the holidays or weekends.
It really surprises me to read the few negative reviews on here. Dr. Norton is and always has been wonderful! And yes, their clinic is a bit old, and I'll even admit the first time I drove down that old dirt road to their clinic, which is an extension of their home, I was a bit skeptical. But the bottom line is they've always taken great care of me and my pets.
The last vet clinic I was at was beautiful, had state-of-the-art equipment, the Vet was professional but not overly friendly, and charged $120.00 per office visit that lasted 15-minutes.
The Norton's Vet clinic is older, but clean. Their prices are very reasonable and Dr. Melissa is the best. After my experiences here, I won't be going anywhere else!
Extremely Disappointed – I was not impressed with vet at all. Very unsanitary, does not answer their phone, and extremely unprofessional. I brought my cat to have him put down (very upset) and he showed no compassion at all and appeared like I was truly a inconvienence to them. I will never recommend or go to this vet again. Very Disheartening!! Save your money and go some where else!!
Norton's Ark - I wouldn't go anywhere else! – Drs. Keith and Melissa Norton have been my vets since 1988 when I was referred to them by another vet in Bellevue. I've never looked back. They have provided veterinary care to all my dogs over the past almost 25 years and that's been a total of 15 dogs - 4 of which are present patients. They have been wonderful from day One. I've always been able to be accommodated in an emergency and on occasion they've come to my house when circumstances necessitated. They are truly caring, funny, compassionate and excel in their broad knowledge of most things veterinary. If referral is needed for specialized care they do so. Their prices are affordable and you are paying for excellent veterinary care without all the trimmings of a plush office building nor the anonymity or feeling of being in a cold hospital-like environment. I couldn't imagine not having Keith and Melissa as my vets as the confidence I have in them gives me peace of mind that my dogs are in the best possible hands. In one word they are the BEST.
Wonderful, Amazing Veterinarian's!! – Don't pay attention to the "few" negative reviews. It is unfortunate we live in a world where people simply judge based on their own, personal criteria rather than looking at all the information out there.
Sometimes no matter where you go if your pet is sick it is unfortunate that the doctor gets blamed instead of the sickness.
The facts are Dr. Keith and Dr. Melissa are compassionate and caring Veterinarian's who are always there for their clients.
Their licensed facility is an extension of their home on their property; it is old but clean. And everyone there is very down to earth and very honest. Upon referral from a few friends, I've been taking my dog's to the Norton's for nearly nine years and I wouldn't think of going anywhere else.
Every time I go in they are friendly and yes, tell the occasional unorthodox joke. Quite frankly, I find it refreshing that they're not like many other "corporate" or "chain" Veterinary clinics, and that they're willing to share a laugh or two with people. Furthermore, as other reviewers have said, their prices are very reasonable.
The simple fact is you can't make everyone happy. These two Vet's make almost all of their clients and pet's happy. That's enough for me!
I recommend you give them a try - you'll be glad you did!
IF YOU OWN A SMASHED FACE DOG ...THIS IS THE PLACE – 16 years, 1 cat and 3 dogs later...that is how long i have been going to keith and melissa. their prices are affordable and i never have the stress of thinking that i won't be able to cover the cost for their care of my animals. i wish i could say that about other vets i have had in the past with their over inflated costs. it's ridiculous.
and to the people who complained about keith...get over it! at least someone in that room had a sense of humor. and i'm sorry for the person who lost their pet, but it sounds like you are insinuating that they purposefully let them suffer and then die needlessly! there probably wasn't any way to save them...believe me i understand the pain of losing our babies having recently lost a wonderful dog 13 years young,,,which by the way keith did everything to help me save!
as far as the conditions, i haven't had an animal get sick once from leaving them in their care. you're probably a germ freak!
to sum it up:
if you are looking for someone who is unconventional then Norton's Ark is the place to go. especially if you own a pug, a bulldog or any of the brachycephalic dogs then i highly recommend them.... but if you are looking for (and btw this is what you are paying for) a pristine and expensive environment in a strip mall or one of those brand new fancy buildings, being met by a receptionist with 5+ other assistants running around in their scrubs, with restrictions and uptight insurance policies and regulations as to why you can't even place your own dog on the table or go into the back with your animal,,,, and NO JOKES (?) come on,,,,PLEASE stop....don't go see the nortons. YOU are definitely not the right fit for them!
The Worlds Best Vet!! – I took my little French Bulldog to ER for a horrible discharge emanating from her vulva, and was told she had a life threatening condition that could kill her at any moment and she needed an operation IMMEDIATELY!! The bill for the "visit" was $200.00 - The cost of the surgery was going to be well over $2000.00!!
That day I took her to Norton's on the advise of the breeder, and they gave her some penicillin and a tube of ointment and sent us home. Her condition cleared it up in less than 24 hrs - Cost: $70.
The ER vet had charged me $35 for looking at a swab under a microscope, and inflated the findings to scare me into paying for unnecessary surgery, putting my little one at extreme risk! Melissa Norton said to me over the phone that the ER diagnosis sounded fishy , even before I brought my girl in!! Now THAT'S GOOD HONEST VETTING!
LOVE THEM! – I have been a customer of this vet for over 20 years. Keith and Melissa always give tell me what my options are when treating my pets, and they have been more than fair on price.
I trust them implicitly to provide quality care. If they ever retire, I'm going to stop having pets!
DO NOT USE THIS VET – If I could give less than one star I would. This vet cost me thousands of dollars and put my girl through unnecessary surgery because he had no clue about what he was doing on a surgical implant. He was clueless about the accurate timing for proper implantation and he miss handled the semen. It sickens me to think of what my girl when through for nothing.
The icing on the cake was the Racist jokes he told while doing the procedure. It made my skin crawl.
I hope this vet looses his Vet liscense.
I can't believe that I used him and didn't listen to my gut feelings from the begining. Please learn from MY mistake!!! I encourage everyone to write to the AVMA about this 'clinic.'
SUSPENDED LICENSE – Despite his suspended license he has been treating animals. His facility is disgusting and unsanitary. He is abusive to animals. Don't be fooled by his low prices and "good old boy" demeanor. I would pay any amount of money to have my dog alive today.
An extra $100 in your pocket isn't worth putting your pets through a visit with this monster.
The Greatest Place! – I have recently been referred to Dr. Keith and could not be happier! I took 4 dogs, 2 spay and neuter and 2 for basic shots and rabies. He was great to all of my kids! His clinic is such a refreshing change from corporate america. It isn't hospital steril but is not hazardous to anyone's health either. I found it to be a very serene and calming place. I will, and have referred him to everyone I know with pets. He is up front and honest, doesn't gouge every penny out of you. PLUS!! Toe nails were included with all the services!!!! So glad to have found a new vet! Love Love Love all the pugs and french bulldogs and smashed faced cuties he has around.
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