Milpitas >Food & Dining > Hometown Buffet
212 Ranch Dr, Milpitas, CA | Directions 9503537.427732 -121.918988
Mon - Thu, 11am - 9pm; Fri, 11am - 9:30pm; Sat, 7:30am - 9:30pm; Sun, 7:30am - 9pm
Store manager harasses customers – My brother, being a smoker, step out for a smoke. He came in, was about to drink a coke when the store manager, Tracey Gradel, took hold of his cup and jacket and falsely accusing him at the top of her lungs that he did not pay and if he does not show proof at that moment that she would have to kick him out. All eyes were on us as we were being harassed. Since we were not able to find the receipt of that payment at that time, we asked her to check the register and she also added that they can check the camera to see if payment was done. She came back and said that it was not worth "it to do that for us" and that if we do not show proof of payment because of her laziness to investigate (I'm pretty sure that is included with job title) then they would have to kick us out. Frantically, we were looking for the receipt, we finally found it at the bottom of my sister-in-laws purse. We showed proof, yet there was no remorse for the false accusation she claimed. She was yelling at the top of her voice, and we do have eye witness of what she did. I really do need a reply back from higher management. I don't feel any conflict was resolved justly. There is a right way to approach customers that will not involve public humiliation and harassment. Webster dictionary defines harassment as "to create an unpleasant or hostile situation for especially by uninvited and unwelcome verbal or physical conduct. She did all this and quite more.
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