Redmond >Samila Boutique
16300 Redmond Way Suite 100, Redmond, WA | Directions 9805247.674373626709 -122.122367858887
M-F 12pm-6pm, Sa 11am-6pm, Su 12pm-5pm
Felt like a PRINCESS!! – First of all, the store has the biggest selection of dresses I have ever seen in one place! Second, the entire store is organized so that all the dresses that are in your size are all in the same place. In other words, the store is organized by size. Easy!! Third, the customer service here is amazing. I had 2 woman helping me at the same time. One was on the floor putting shoes on my feet, while the other was pinning me for alterations. I felt like a princess!
I had heard about this place for years and I am so sorry I didn't visit it sooner, it certainly would have saved me a lot of time and money! I think the reason anyone could possibly say something negative about this store is because they don't understand it's philosophy and have never been exposed to that level of service. I am in my late 20's and I can imagine most of the customers that visit this store are younger (17 and shopping for Prom/Homecoming/Tolo). I was invited to a fundraiser in San Francisco and found the perfect gown, fit for the oscars and stunning! I know throughout the years, every time I have shopped at Macy's or Nordstrom's for special occasion dresses I have often felt that the selection is limited, that the woman working in that department don't know what they are doing, and that the dresses are left in poor quality because they are often thrown on the floor of dressing rooms. I think some of these younger woman are not used to a real "full service boutique experience." I can assure you, you will be pampered here.
The store does feel a little crammed, but that is because they have so many dresses and not enough space. They place their dresses in individualized garment bags to preserve the dresses. Their is even a woman who hands you the dresses one by one through the curtain (she never comes in the room), so that you don't have to hang or zip a thing! It's normally my mom or friend who has to help me hang them all up, which made the experience that much better! It is obvious that this store cares about the quality of dresses and making you feel comfortable while assisting you in picking the perfect gown! And don't be afraid to listen to them ladies, they know what they are talking about!
MOST AMAZING SELECTION OF NIGHT GOWNS + BEST CUSTOMER SERVIC – I was going crazy after searching all the malls and on-line stores for a whole week with not being able to find the one of kind dream dress I had in mind until my boyfriends sister recommended Samila’s Boutique,
The store it a bit crammed but she carries a very large selection of high quality dresses, is very patient and takes her time to listen and allow you to try on as many dresses as you want, I tried on about 9 of the favorite dresses I selected lol and ended up purchasing 2, one for my prom and one for my older sisters engagement party the following week, Samila and her staff were very patient and kind and helped me with fitting in and making the necessary alterations on one of my dresses to come to a perfect fit , the alteration costs were very reasonable, My dad ended up spending around $700 for both dresses but both my mom and I felt we purchased them at a very fair price that would have ended up costing much more if we had made the same quality purchase at a high end department store.
I noticed some of the other comments mentioning them recommending larger sizes; I think the main reason for this is that most of their dresses are bases and tagged by european size which runs smaller than U.S. dress size’s! All and all we were very pleased with our purchase and quality of customer service; I got lots of compliments on my dresses and we will be going back for my younger sister’s home coming dress.
Thank you for making me feel special.
SAMILA = GREAT SHOPPING EXPERIENCE! – We first learned of Samila a couple years ago when I had bought a dress from another store for my daughter's school dance. On the evening before the dance, my daughter became disstressed because she felt the dress was too long and wanted it shortened. On the morning of the dance, I drove into Redmond to see if help was possible on short notice and the first store that came to my attention was Samila. I walked in and explained the situation and my request was greeted with a gracious affirmation that it could be accomplished! I was amazed at the beautiful work that was done under a short time frame (the dress was made of silk charmeuse, and the hem had to be very narrow -- difficult work!) and at such a reasonable rate! I will never forget the kindness that I received that day! Because of the excellent treatment, my daughter and I have returned twice since and each time have taken away a beautiful dresses at a reasonable price! Each time we go, my daughter is treated like royalty!! It's a very edifying experience. I highly recommend visiting Samila whether to buy a dress or for alterations to a dress you already own. I highly recommend visiting this wonderful boutique!
Samilla Boutique Customer Service – My daughter went into Samilla Boutique after an awful experience shopping at a different store in Bellevue, then trying to order her prom dress online. She was unhappy with the dishonesty she had faced from both the Bellevue store and her online experience.
She had brought photos of dresses she liked and the ladies at Samilla Boutique zeroed in on her tastes and immediately started pulling dresses from the rack that they knew, based on those photos, she would like. They were patient as my daughter tried dress after dress until she found the perfect dress. The salespersons were friendly and not pushy. They explained every detail of the alterations and what the cost would be. When my daughter pointed out that one suggested alteration made the dress ride higher than it was supposed to on her hips for the type of dress to be as flattering as it was supposed to be, they reassessed, repinned, asked for her opinion on how the adjustment felt and they treated her with respect and took her opinion into consideration. This was our second time shopping at Samilla's and there will be more times shopping there as I have had nothing but satisfaction with their services.
Cinderella's Fairy Godmothers – My 17 year old daughter and her big sister came to shop for a prom dress. Jasmine and Samilla spent hours helping her choose a dress that's both beautiful and flattering. They listened to what she wanted, and gave her the attention she needed, utlimately finding her the absolute perfect gown. They completed the alterations when they said they would, and made the dress look as if it was custom made. They did not let her wallow in the "I'm too fat" mantra of today's teenager, but made her feel beautiful. Thank you!!!!!
Great Service, Store, and Selection – I have never gone to Prom before, so I was a little bit apprehensive walking into this little boutique with such a wide selection of dresses. I was immediately greeted by the two managers there who only seemed eager to help me find a dress.
These two women put up with my picky tastes for 30-40 minutes after they were supposed to close. It was clear they weren't trying to rush me or force me into buying something, they only wanted to help make my dress buying experience comfortable.
I left the store a happy customer with a beautiful prom gown I will be displaying at my high school's prom this year, all thanks to Samila!
AMAZING CUSTOMER SERVICE – I honestly have no idea how anyone could see that there is bad customer service here. From my experience of going in with my sister and her friends numerous times before and my own time going the customer service is excellent. I came in a couple of days ago and they have a huge variety of beautiful dresses. Even though they were very busy the employees were extremely kind and helpful. They pulled out numerous dresses they thought I would like and were very patient while helping me try them on. I'd recommeded this place to anyone look for a prom dress or any dress for a special occasion!
HORRIBLE CUSTOMER SERVICE – If you are looking for good customer service, PLEASE do not go here. The two main managers are extremely rude. They try to tell you what you want to hear so they can sell the dresses. They ARE NOT helpful at all. The store is extremely too small and it gets way too crowded and stuffy. Out of all of their dresses, there are only about one or two extremely nice ones and that are one of a kind. Every other dress is a rip off. Not to mention, they try to make you get alterations because they OVERCHARGE for it (that's why they offer a bigger size than you actually are). This store is DEFINITELY NOT worth the money that you will be spending. Cross this shop off your list when looking for special occasion dresses. It is filled with nothing but managers with BAD ATTITUDES who hate their job, mediocre dresses that are overpriced, and a shady exchange/return policy.
I also wanted to add that they also discriminate against larger sizes, their selection of dresses from size 10 and up are hideous.
PLEASE TAKE MY ADVICE AND SAVE YOURSELF THE TRIP. I LEARNED MY LESSON AND I'M NEVER GOING BACK THERE TO PURCHASE ANYTHING. MESSAGE ME IF YOU HAVE ANY FURTHER QUESTIONS.
Great Prom dress!!! – Our experience was wonderful. Yasmine was absolutely GREAT at picking dresses that really looked perfect on my daughter, she was honest, helpful, helped with accessories - even if the accessories weren't in the store, she gave us suggestions as to what to buy/look for that would work with the dress we bought. They make alterations for you - it was awesome. We found the absolutely PERFECT dress!! YAY! And Samila was very sweet and helpful as well! Great place to go!!!
too crowded – i walked in with my mom and the lady's were staring at me meanly and they immediately started saying what size they think i am and i found a few dresses to try on and one of the staff was right outside my room the hole time i was getting the dress on witch was very awkward and when i was done and trying to decide if i liked any of the dresses one of the staff members was standing in the dressing room with me witch made me feel extremely awkward and uncomfortable so all and all i will NEVER go back again.
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