Redmond >Automotive Sales & Services > Al Dan Auto & Truck Svc Hotrod
18014 Redmond Way, Redmond, WA | Directions 9805247.665454 -122.099362
Neighborhoods: Southeast Redmond
Stay CLEAR away from this shop unless you want to waste mone – I'd stay CLEAR away from this shop! Took my car in for a timing belt and water pump change and got nothing but frustration in return. This shop doesn't know true customer service, including taking the vehicle for a TEST RUN! Had they driven my car to ensure all is in proper working order after the "job" was done, they would have noticed they forgot to tighten down the motor mounts! I couldn't figure out what awful noises (and a general feeling) I was hearing until I got home (to Snomomish from Redmond) and realized the motor mount bolt was more than half way sticking up! Never got an apology from Dan (the owner) just that he was mad at his employee who worked on the car. He suggested I come back to his shop (during business hours only of course, which meant I'd have to use more of my personal time off from work) to have him do a "look over" even though I kept explaining driving my car to his shop with lose motor mounts (and who knows what else) was not something I was willing to do. Not only that problem, but Dan overcharged me for parts!!!(Gave some excuses why it costed more, but after calling other shops, the parts ordered should have been cheaper than what I was charged. Too late to get refund since I had already paid for it.)
Thankfully, I knew someone else who was a mechanic that lived close enough to me to tighten the motor mounts and ensure nothing else was mistakenly forgotten about. Never heard back from Dan to show any concern on fixing the problem nor any kind of offer for discount on bill since I had to "get the job done" elsewhere. If you want to waste your money, Dan will gladly take it!
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