Renton >Home & Garden > Ikea
Ikea-lack of customer service – The Self-check idea that IKEA implemented is a disaster. It is very bad when a customer's last experience at the check-out counter is frustrating because of long, long lines and people who are not being helped because the one person at the self-check is trying to help eight people at a time and can't keep up. Everyone is exasperated and irritated! Is it worth saving a few $$$ on labor to have half your customers leave frustrated.
And don't ever attempt to return anything. You will spend at least half hour in line while they process endless paperwork at a very slow pace and in a rude manner.
Thus said--they have good ideas and good prices, but my time and sanity is worth a good experience as well!
Low prices and sleek, modern design draw shoppers to this interior decorating superstore. – In Short
Hopen, Malm, Aneboda-no, those are not suggestions to name your pet, but the Swedish names of IKEA's designer furnishings and decorative odds and ends. Created with a "one-way" layout in mind, shoppers weave through a labyrinth of seemingly endless showrooms stocked with equipment to creatively accessorize every room under the sun. With patrons ranging from groups of freshmen students looking to outfit their tiny dorms to entire families, the store offers a huge repertory of styles, patterns and colors for every unique taste. And speaking of tastes, the small restaurant just beyond the cashiers serves up traditional Swedish fare for those who worked up an appetite.
Avoid this place – I own Innovative Flooring, a local contractor to Seattle. So i have used, installed and lived on more IKEA than just about anyone. They are incredibly unorganized and understocked regularly. Their customer service is terrible due to undertraining. The materials are mediocre at best. Returning stuff can be a serious pain, especially if you write a check. The flooring is a joke. DO NOT BUY THEIR FLOORING. Transitions are from a third party and dont match, if they are in stock. I ordered 700 feet of laminate, tried to find transitions, and they had none. I asked when they would get some, they didnt know. I alsked to talk to a manager and found that it was the manager that knew nothing about how it worked. I am still waiting on one pice of hallarum base for cabinets i did in October of 2006. Apparently it was a health hazard? But will one day come back. Cabinets are easy to install, but tricky to keep from damaging. The flooring seminar they have to teach you how to install is halarious. They actually instruct you to use a handsaw? IKEA is a basement bargain company that keeps its overhead as low as possible despite growing profits every year.
You even have to pay for plastic bags. How much worse can it get? You know anywhere else that charges for plastic bags?
I dont suggest Home Depot or Lowes for cabinetry either. They tell you one price and the quote typically ends up MUCH higher. They are a dishonest corporation. You must watch that on all the quotes of any kind you get. They sell fairly good products if you are choosey. Installers are also mediocre at best due to a low quality requirement by the company. Shop around, get at LEAST three quotes and pick the one in the middle. For materials, shop around prices, and then scour the internet and you can usually find huge discounts.
You get what you pay for. That will never change. You want cheap, you will get cheap. You want high end, you will spend for high end. Be realistic.
Huge selection! – This place is enormous!!! Plan to stay awhile so you can check out a bunch of stuff that's worth checking out. They have a great selection of affordable furniture. If you like the Scandinavian style, you'll like this place!
Internet Order / Online Service Stink – One would think that for such a big, international company, it would be well organized, right? Not the case! I tried to order two chairs online since there isn't a store nearby. The website and my confirmation email clearly state that I'll have my chairs within 5-10 business days. When I called to check on the status (notice you have to CALL- you can't check online!), the service rep tells me it always takes at least three weeks. I explain my confusion and she says something to the effect of "I don't know why they tell you 5-10 days. It's almost always three weeks." It wouldn't be so bad except I paid 30% of the cost of each chair in shipping. Ouch. Also, there is not a form to email with questions or concerns online. They do have good products, but their online service stinks!
Too many high ratings – I am remodeling my kitchen and decided to use Ikea's cabinets. First they tell me some of the pieces aren't in stock and have to be back-ordered. How long? 3-5 days they say. Ok. Then they tell us they are changing their policy and we cannot put the backordered items on hold...What? Not only that but they can't call us until 2 weeks after they come in. Since we need it sooner we have to call back and keep checking to see if it's in stock. What a pain.
So we call back Monday. Turns some of it isthere but not enough! "When will they be in stock?" I ask. 7-10 days. 7 TO 10 DAYS???? My contractor will be long gone by then. Tough. Go with Home Depot for the big stuff.
I'd rate them higher but other people rate them ridiculously high.
Perfect for college – Affordable and stylish for my first college apartment! Although I won't be going here forever, no complaints on my budget and needs.
disposable urniture – This place is a good place to go for great ideas, but don't waste your money on the furniture. Sure it might look good at a small price, but if you want real quality, something that will last, this place is not for you. The furniture is unassembled, saving you money, but not trouble! The instruction were hard to follow, probably because they were translated from Sweedish to German to French to Japaneese then to English. The wood is thin, again saving you money, and it is not sturdy and will not stand up to anyone with a family or anyone who uses their furniture. But if you are looking for furniture that you don't want to keep or use, this is probably a much better alternitive to renting your furniture.
Champagne Taste/Beer Budget – Decorating has never been so much fun. This store offers more than just low prices, there's actually something for every taste. I especially like the idea of taking my purchase home with me the same day too. The hassle free shopping, good store layout and customer service are wonderful.
Not just cheap presswood – I have owned lots of furniture, from nice Thomasville and Ethan Allen to cider blocks and pine boards, and I'm quite impressed with the quality of design and contruction of what is essentially "presswood." But unlike the cheap stuff, Ikea's furniture holds up quite well and looks good. I like the clean lines and contemporary finishes, but would like it if they could organize their store and catalog by wood finish, color, or style. It's often difficult to find matching pieces.
Update: I did my entire kitchen using Ikea cabinet boxes, doors and drawer fronts. I used another source to make the actual drawers and slide hardware. I've done some cabinetmaking so I needed to customize a lot of the Ikea cabinet boxes and door fronts. This involved cutting down several pieces to smaller sizes to fit in smaller areas. One of the issues with Ikea kitchen cabinets is the limited availability of sizes. After dismantling the doors and cutting pieces of the cabinet boxes, I have to say that the quality of the construction is better than many custom cabinets made by more high-end companies. With the exception of one cabinet where the holes were drilled in the wrong place, I'm very pleased with the tight tolerances and precision fit. The kitchen is now nearly 2 years old and the cabinets still look great.
Not only are the cabinets great, they use quality hardware as well. The cabinet door hinges are made by Blum, one of the most respected hardware manufacturers in Europe. I was about to buy the hinges elsewhere but found that Ikea had the lowest price for basically the same hinge sold elsewhere (even online) for nearly twice the price.
This is not to say that all of Ikea's stuff is great. You have to be picky and pay for quality. I picked one of the premium woods for my kitchen cabinets and the price reflected that. However, compared to custom cabinets through any of the home improvement stores, my total price on cabinets and hardware was 70% less than Lowes.
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