Seattle >Beauty >
Spas >Ummelina International Spa
1525 Fourth Ave, Seattle, WA | Directions 9810147.610726 -122.337373
Neighborhoods: Central Business District, Downtown
I recently purchased a Gift Certificate, again, from Ummelina and they always exceed my expectations. I love the way that they are wrapped and the help that i get from the front desk. I just want to thank Ummelina for years of exceptional service, i feel like i have seen all of the therpaists and they make me feel welcome.
Thank you and Happy Holiday's Ummelina.
best massage – I love to visit all kinds of spa's and i am new to seattle so i went to Ummelina and it was great. I had a wonderful massage with Jen. She said she had been there a long time and i can see why they keep her around! :) it was a different spa than i am used to, hard to explain, more natural i guess? and it made my experience feel really authentic, not cold and sterile. i loved the massage and the atmosphere, i highly recommend ummelina!!!!
Awkward service, rude manager, sweet set up – I've been to about a dozen or so spas around the country. While vacationing in Seattle, my bf and I did one of the larger couples packages they offer and massages. First off, its completely true that Ummelina's does have a really nice set up. We were 15 minutes early for our treatment which, at most spas, is appreciated. The girl at the front desk rolled her eyes at us and informed us that we would have to wait. The Equator treatment was nice in theory but they only have one masseuse for two people! Which means that you spend half of the 2 hours doing nothing. I'm not sure how they can justify charging for two. Both of us thought that these were the worst two massages we've ever had at a spa.
Next is where the fun began. As we're leaving I hand the girl at the front desk my credit/debit card which she tries a few times without success and then calls the card company. They tell her that the card is now shut off. She hangs up the phone tells me that she refuses to even give me the card back because its not mine. I volunteer to literally dump out my wallet to prove that I am indeed the person whose name is on the card. She gets the manager who is also EXTREMELY rude. She makes a horde of comments implying that I am a criminal and poor, then calls building security and THE POLICE to the spa and tells them that I am trying to leave without paying and that I've stolen someone's wallet. I had to explain over and over again through my sobbing that I was on vacation and wasn't carrying hundred of dollars of cash on me and that I would be happy to give them ALL of my information and more. Even the police recognized right away that I wasn't a criminal. They completely ruined my spa day over a credit card company glitch that was solved by the next morning.
If you like snooty people, like spending a lot of money to have someone kinda rub you, and would like to know what it feels like to be a criminal, go to Ummelina's. Otherwise, go anywhere else.
I have been to both locations and it's insane! I regularly visit seattle, as that i live in c-town!, but went to the Yakima area for some wine. The spa is gorgeous! the therapists i had were amazing, i am assuming they are from seattle, but unsure as that they were so good. I have visited multiple spa's in c-town and nothing is like the yakima spa. the shower changes flow of water, there is a tub that is incredible. I was really surprised to find something like this in Yakima. It's right next to hotel, the Hilton, which next time i will stay there for convience! Super surprised about the experience. thank you Ummelina for classing up Yakima and now i can get wine and massage in the same place!!!! YEAH
Great treatments, lacking in customer service – My friend and I visited the Yakima Spa where I had the full day spa package spending a little over $500. not including a very generous gratuity My friend had the fusion facial and bought products spending approximately $250. She was very pleased with her facial and I was very pleased with all my treatments. Melini and Ashley were great. However, we were disappointed with the so called "relaxation room" and dining area which are also work areas. It appears that they are trying to be "Zen like" but there is no water flowing in the areas except the faucets where attendants are filling vessels, etc. A microwave is running and when I was supposed to be relaxing after my facial, three people were receiving pedicures in this "relaxation room". The music in the treatment rooms was loud and not the soothing sounds I am accustomed to in other spas I frequent. At the end of my "spa day "I asked if someone would drive me back to my hotel a few blocks away since my friends had gone on to the wine country and would not be returning to Yakima until several hours later. The receptionist and manager seemed shocked and totally unprepared for this service request and the receptionist asked if I wanted the number of a taxi service. Anywhere else they would at the very least offer to call the number for you. Customer Service is one area where Yakima needs improvement. When I asked them to call for me, the manager went to the hotel next door and had them call the cab and she asked me to wait in the hotel lobby. Pros for the Yakima location are: treatments & treatment rooms are top notch, friendly attendants. Cons: Customer Service, relaxation room, dining & dressing areas, background music, lack of sophistication.
Best Spa in the west! – I travel a lot for work and I am afforded the luxury of visiting spa's of all caliber and Ummelina hands down is one of the best. I have in fact been to both locations in Seattle and Yakima both amazing. Different vibe, probably because of location? I was shocked to find something like Ummelina in Yakima, it was perfect that it was next to my hotel!
I recommend the facial, with Rachel in Seattle and Milini(believe this is correct spelling). Thank you for making my stressful traveling manageable!
Really Bad Experience !!!! Never again – One of the worst SPA experiences in my life, this place doesn't even have air conditioning, it was hot, loud and dirty, this place smells like mold, they had me waiting for over 20 minutes and nobody even offered a cup of tea or nothing. They want you to buy products, too much pressure. DISGUSTING, I?m never going back
OH MY EFFING GOSH!!!! Experience the true meaning of perfection and luxurie!!! – Me and my mom went to this spa and it was phenomenal. When we first entered it smelled like heaven, it smelled like NATURAL herbs and essences instead of those migrane/nausea causing chemical parfumes. This spa is cleaner than clean, the only other con I can say is that as you enter you enter into the store and that puts a very very very small amount of pressure to buy stuff and may detract from some peoples relaxing experience. We were helped right away and were escorted to very nice very clean changing rooms. The only con is that they are co-ed but the doors close all the way so it tottaly doesnt matter. Also if you are uncomfertable undressing all the way they will let you keep your clothes on, the robes they give you are the best I've ever felt. Then we were escorted to a very very nice lounge were we were greeted with warm chairs and a blanket. We were given a neck wrap that was the perfect temperature and were given HOT tea! And then we got an amazing foot massage with essential oils, My feet are very ticklish and the woman who was massageing my feet adapted to feet my needs. Who could ask for more!? Also there were these really cool all natural air fresheners that smelled really nice they did everything for you, sprayed the air fresheners, put slippers on you, get honey for your tea even if the hunny is right next to you. We went to get our massages and it is the best massage I have ever gotten, top notch. There was soothing music, the sheets were so soft and the massuse was super polite and very helpful, the shower before was super helpful for relaxation, the other spas I have been to have never offered that or any of the luxuries I recieved. The staff was top notch and helpfull and not nosy at all, they were very efficient and they made my experience perfect. I would recomend this to anyone who wants to experience the true meaning of perfection and luxurie.
best in seattle – I was recently in Ummelina for a couple of services and it was more than i could have asked for! I had a pedicure with Marika and it was so relaxing and not what i was expecting! I was able to lie down on a table(maybe a massage table?) I have never almost fallen asleep during a pedicure. Then I had an Equator with Jen it was like nothing I had ever experienced! First i was in a shower that was described as a waterfall and it totally was! Then I had a salt scrub and then moved to a hot room where i was covered in mud! it was so cool! i would recommend this to everyone. Don't listen to the bad hype my experience was unbelievable.
WORST SPA EVER!!! – This is one of the worst spas I've ever visited and I'm no stranger to spas. The changing rooms are co-ed with curtains that don't close all the way. The staff gave us no welcome and explanation because they were "handling" something at the front. While we waited for our services the microwave was in constant use and the tea was lukewarm. I asked that it be reheated TWICE before I got something about as hot as my tap. After our services we were taken to a shower where the water was warm, not hot, warm. Having it set on the highest setting gave me, essentially a warm tea bath. Ick. After that no one escorted us to the sitting room or offered us tea. For 20 minutes. That's right: our massage girl got called away and a message was apparently given to another staff person to take care of us but that person forgot. HOW DO YOU FORGET ABOUT YOUR CLIENTS??? After 20 minutes, I went to the front desk to ask if anyone knew we had been waiting and in fact, no one did. The person who has so graciously "forgotten" about us then brought us more warm tea. This is the opposite of a "relaxing spa experience". When I complained on the way out I was told by staff that they would talk to the manager and have her call me. She called TWO AND A HALF WEEKS LATER! Only to offer up one excuse after another about staffing issues, running a busy spa and opening another one somewhere else in eastern WA - however she did give me an apology and offered to send me a bottle of scented something. That was over a month ago and I have not received it, or a note of apology. Don't get me wrong, I didn't expect my services to be comp'ed but COME ON! This is a dirty, dusty, warm watered "spa" where the staff are either over-worked or incompetent and everyone is afraid to do or say anything other than that they're sorry and they'll need to take it up with the manager or owner. This spa is a pathetic waste of money. Don't make the same mistake we did.
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