Seattle >Repair Shops > Swanson's Shoe Repair
2305 N 45th St, Seattle, WA | Directions 9810347.661418 -122.331262
Neighborhoods: Wallingford, Lake Union
Love. This. Place. Look for the wonderful neon shoe on Wallingford's main drag to guide you into the best shoe and bag repair in town. The place has been passed down through the generations and it shows in the thoughtful service they provide, even advising me not to spend money on repairs that they don't think will pay off in the long run. Of course I didn't listen and they were right!
Solid, good service from start to finish. You walk in with your dejected shoes/boots/purse/what-have-you, they take a look at it on the spot and determine if they can repair it. If so, give them a little time and come back after 1PM on your allotted day. Bring cash, as they don't deal in debit or credit cards. They do still, however, take checks.
As someone who has brought in several pairs of favorite shoes to be brought back from the brink of extinction, I am a very big fan of Swanson Shoe Repair.
okay work, but not NO smiles at this place!!! – I have had a few things done here and it's been good work and it's pretty quick, but the customer service is just so poor. I don't know if the owner/workers hate what they do or just dislike life in general. It's as if your walking in and disturbing them or something. Do they want my business?? can't tell.
Best Shoe Repairs in Seattle! – I own mid-range as well as higher-end dress shoes plus sturdy walking shoes and sneakers--and trust only Swanson's for repairs that last.
I've had cordovan penny loafers as well as calfskin dress shoes repaired there, as well as heel inserts and entire soles replaced.
Swanson's has even replaced all the leather on my English trench coat's buckles damaged by a forgetful dry-cleaner! Also, my 1980s Billingham messenger bag's leather piping was replaced by Swanson's--workmanship so good that I could barely tell they weren't the original.
Danny Swanson helped me with all my repairs, and now, my wife is also using Swanson's services for her winter boots--and happy with the repairs.
Very reasonable charges (I teach for a living so don't have money to throw away) and always the most courteous and professional services.
Hideous customer service and terribly sloppy work – I'm still reeling from today's terrible experience. Some really poor wk on 2 pairs of boots cost $89. After an unpleasant response to my inital feedback, I expressed distress 4 shoddy work and left. After thinking about it, and get opinions on the quality of work, I called back."We never should have bothered w/ your trashed shoes." And b/c I called after leaving I was told that I was "hiding behind the phone." Followed by, ?I bet you want your money back. Well that?s not happening.? All of this & more before I was hung up on. I called back to express appall at what a complaint invoked. 1 pair of boots needed gluing b/c of tears. BUt does that ok visible globs of glue? ?Well, they look a whole lot better than they did when you brought them in.? The 2nd pair needed soles. The new soles mismatch the boot. The heels, originally a natural wood were touched up vs. reheeled, left nicked & peeling & were painted over w/ the same drk chocolate stain used on the other pair. Grr. Too, the sole was randomly discolored by a sloppy app of the heel stain. The leather upper was scuffed & greased, from the lathe? When asked if the leather could b saved, the response was, ?just polish them.? Then I was somehow blamed for poor quality b4 being hung up on. When I called back the cobbler answered. We spoke about finding remedy. I could bring them back but would not be refunded. I said, ?wow.? He yelled, ?Did you say I?m wrong?? Easy people! It was too much to continue, hence that the end of this customer trying to find justice for very poor services. I patronize Swanson?s in order 2 support sm biz. After the gross of today, I'm stunned they?ve been open for 80 yrs. They should be ashamed to be carrying on w/such little integrity or respect for their customers. I can only assume the founder would be terribly embarrassed by what their legacy has become. This is 1 sm biz will never frequent again, gladly traveling elsewhere for kindness, consideration, & a job well done.
Unpleasant and disorganized – I have gone here several times, as they are the only gig in town. Without fail, I find the two owners very unpleasant, never a smile on their face or even a 'hello' when you walk in. In addition, without fail, they can never find my shoes (same routine EVERY time - they look in a corners of that extremely messy place, talk low to one another, looking at the tag I gave them, come over and ask me what I had done, then finally find them - it's comedy routine material, really.) Then sometimes the work isn't done at all, or not done correctly. I really would excuse all of this if it wasn't for the fact that they are so unpleasant, less than helpful in figuring out how best to work your shoes (they seem to feel it is too much work to even lean down to feel how your shoes feel around your feet if you say they are too tight and just sort of mumble their answer). If you even dare to look away or reach into your bag for your wallet, they disappear. This happens every time. There is another shop in Fremont and one in the U Village, so I'll definitely be going there from now on, despite the increased distance. I've given these guys many chances, and again would excuse the shoddy work and disorganization if it wasn't for the fact that they are so unpleasant. I even love the fact that they don't take credit cards, as that shows that they are a small, independent business who wants to reduce costs, which is what I prefer to frequent. But they are lucky that cobblers aren't that common. They should take off a weekend and organize that place, maybe that would put a smile on their face.
Swanson's Shoe Repair – Some people are really hard on these guys. They are a solid repair shop and do good work. They may take a week because they are busy. They did not replace the soles because the soles DID NOT NEED to be replaced even that I thought they did. Reasonable pricing. I would recommend, if you don't need your shoes in a jiffy.
The Best! – For years this is the only place I would take my shoes. The Swanson family does wonderful work in a timely manner. I was very sad to learn that they would be retiring at the end of August 2007.
Poor service and quality of work – I was extremely disappointed with the quality of the work and service at Swenson's shoe repair. First of all it took one week to get one pair of shoes resoled- I came in on day 6 to see if they were ready and they hadn't even begun to repair the shoes. Then when I picked them up the following day, they had only put on a half sole rubber covering and when I asked why they stated that it was "too much of a hassle" to put on a complete sole (even though that is what I had specifically requested). I was still charged $24 and realized later that they didn't even give me a receipt. FYI: they do not except debit or credit cards. I will not frequent this business again and would encourage others to find another shoe repair shop in Seattle.
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