Seattle >Home & Garden > United Pest Solutions Incorporated
1341 N Northlake Way Ste 200, Seattle, WA | Directions 9810347.647588 -122.340540
DO NOT use this company. At least not for rodent services. We had United Pest Solutions come out to look at a mouse problem we've had. They came out were here for about 1 hour or so and did a full inspection, and laid down 4 mousetraps. Then they handed me a bill for $355 for the service. I asked if they fixed the areas where the mice were getting in (a broken vent to our crawl space) and he said, no, that's an extra cost. He then handed me an estimate for $475 to fix a vent and lay down some river rock. $475!! So a total fee of $830.
I called them the next day to explain why their $355 cost didn't include anything more than a 1 hour inspection. They explained it also included a checkup 2 weeks later, where they would check 4 mousetraps they laid, but all "construction work" was extra. I argued that a check up on mousetraps 2 weeks later is completely meaningless if they didn't fix where the mice were getting in. I already knew we had a mouse problem! They said they clearly explained the program over the phone before coming out and there is nothing they can do.
I immediately called a few other companies in the area and asked them what their service included. EVERY SINGLE one of them said they don't charge for inspections and only charge for fixing the problems. I had a different company come out. For $325, they did a full inspection, cleaned out a few things in our crawl space, fixed the vent and another access point and even laid bait traps around our house to prevent mice from coming in. No extra charges. $325 total. United Pest Solutions wanted $830 for less work since that didn't include bait traps.
I talked to the owner today, who did discount the $355 service fee since I wasn't having them come out a 2nd time, but repeatedly told me that they clearly explained their service over the phone and it is what it is. On their web site, as part of their service it says, "This normally means incorporating environmental controls such as excluding access to harborage and food sources which make it less desirable for pests to inhabit your home." Apparently Not. Unless you want to pay an extra $500.
Very disappointed. Do not use them for any rodent issues.
Now that's customer service! – I called United Pest Solutions because we found a colony of moisture ants nesting in some wet drywall by our shower. I had called another place and they wanted to come out and do a full inspection. The rep from United Pest Solutions returned my call promptly and listened to why I thought they were moisture ants and our plan to handle them based on some preliminary research that I did on the web. He thought that we had the problem under control and that it was not necessary for them to come out. It's so rare to find a place that will give you information at no charge and that will not take advantage of your inadequate knowledge of the situation. Thank you United Pest Solutions - I will certainly call you when I have a pest problem that is beyond my control!
Their service was perfect – We hired United Pest Solutions to help us with our rather serious pigeon problem. A man named Sean came to see our house. He gave us an estimate and explained his proposal. I agreed to the estimate, so he came back and implemented the solution. One visit was all it took. I have not seen a pigeon since that day almost a year ago. He was courteous, efficient, and friendly. I most certainly recommend United Pest Solutions.
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